Pcmobileisland brings you the best and the biggest brands for your digital lifestyle. From the latest mobile phones, through to top brand accessories for your iPod, PSP or NDS. We have it.

You can be sure that you are purchasing great value, excellent quality items, safe and secure in the knowledge that many thousands of other eBay members have happily done so before you.

Please feel free to contact us through Lelong if you have any further questions.

Contact Us

Please only email us via Lelong. Our Customer Service Staff can only respond to emails from Lelong. Emails sent to any other emails addresses cannot be read by them.

Email response times are up to 2 working days, so please only send 1 email. It will be answered. More emails just slow the response times.

Most items come with a 12 MONTH MANUFACTURERS WARRANTY covering manufacturing defects only. This warranty excludes any damage caused by the user.

If your item develops a fault due to a manufacturing defect please get in contact with us via Lelong.

If you return your item for any other reason within 7 days from receipt we will refund you less the P&P and 25% re-stocking fee.

Prior to any return please get in contact with us via e-mail, so we can help you quickly and efficiently. We aim to deal with all e-mails on a 48hr turn around Monday to Friday.

Please note that you are responsible for the cost of return postage in any instance. We can only refund or replace items we actually receive. To guarantee receipt YOU must return the item by a “signed for” service; this will provide you with a proof of receipt. All Returns are processed within 5 working days of receipt at our office. Please ensure you include your Lelong user ID, listing number and reason for return; otherwise the refund will be delayed.

Payment

Public Bank: 4915293036

Maybank : 164557088317

CIMB bank: 1406-0535767526

AM bank: 241-002-019864-3

RHB bank : 1-11146-0011054-6

All items are in stock and are dispatched to you within 24 hours of your payment being received. Please note that items purchased on weekends and Bank Holidays are dispatched the next working day.

Malaysia Delivery – Pos Laju – normally 1 - 2 working days, but not guaranteed.

Malaysia Delivery - Stamp or normal postage – normally 3 – 10 working days, but not guaranteed.

We will only send replacement items once Pos Laju confirms the item is lost. This will be 14 days from date of dispatch. Please contact our customer service team via Lelong if your item is lost after the 14 day period. We cannot be held responsible for delays caused by Pos Laju or by International Customs Inspections.

P&P Explained

Our P&P costs include delivery charges, packaging, and handling fees; not just the cost of the postage stamp. To avoid any disappointment please do not bid on our items if you feel at all unhappy about the cost of P&P. Winning an item constitutes your acceptance of the above.

A: All items bar high value items are dispatched within 24 hours of your payment clearing (exc. Weekends & Chinese New Year, Hari Raya etc..). Please check the listing for specifics. We dispatch by Pos Laju; Malaysia customers in most instances you can expect delivery in 1 to 2 working days, but The Pos Laju do not guarantee this. Non Malaysian customers can expect delivery in 2 to 10 working days, but again is not guaranteed.

Q: My Item is faulty, or I have received the wrong item?

A: We apologise in advance if this happens. Prior to any return please get in contact with us through lelong, so we can help you quickly and efficiently. We aim to deal with all e-mails on a 48hr turnaround Monday to Friday. Please note that the buyer pays the cost of return postage in any instance, and you are responsible for ensuring we receive the item back prior to a refund or exchange.

Q: I Would like a Refund?

A: A full refund on the purchase price of the item will be provided if the item is returned within 7 working days of receipt, and in its original condition. Prior to any return please get in contact with us through lelong, and we will provide you with the information you require to return the item. All returns are processed within 5 working days of receipt.

Q: Why is the cost of P&P more than the cost of a stamp?

A: Our costs include delivery charges, packaging, and handling charges. To avoid any disappointment please do not bid on our items if you feel at all unhappy about the cost of P&P. Winning an item constitutes your acceptance of the above.

Q: Recorded Delivery & International Signed for Tracking Numbers not working?

A: Items that are sent by Pos Laju recorded delivery are only traceable upon Delivery. Upon issuing of a Tracking number to you; your item is in the hands of the postal service. These are the terms and conditions of these services. Pcmobileisland have no control over this. Please allow 7 days prior to making any contact with us regarding non-receipt. Note – Please also check the postal address as you supplied on the lelong transaction receipt.