For Auction:

• Please always refer the pictures posting first, the pictures provided means everything. It is the actual outlook condition, "you get what you see". (Except mentioned pictures just for reference only). The item's color may slightly varied from the photo due to actual lightning effect.
  

• During the auction period, please do not call in and negotiate the price with us. Please respect this auction rules and the game. If quick grab price provided, please just quick grab it, always lowest price offered and attractive bundled will provided.
  

• Should you have any question or anything do not understand, always welcome write in via SMS or MSN or EMAIL. We will try our best to get an answer for you to prevent any misunderstanding issue.
  *If your question is no reply, please read again this page due to answer is shown here...
  

• Please make sure that you are fully understand the concept of 2nd hand or used item condition. Used item sold here is non refundable or refund issue.
  

• Used or 2nd hand item will provided 7 days personal limited warranty. For item still under factory warranty is against manufacturing defect, no warranty for FOC item and battery life spend.
  For new item, minimum 1 year warranty from local distributor.
  

• Item which has been wear and tear, misused, tampered with, modified or damaged as a result of miss handling such as accidentally dropped, water, grit, impact or lack of proper care will be void of warranty.
  

• Trade-in or Trade-up or Exchange program is acceptable but only applicable for walk-in customer, please call in for arrangement. (For more enquiry please refer the 3rd section)
  

• fontrade are lelong.com.my verified member and accept for "safetrade" payment, please bid with confidence! Always welcome self-collector, please kindly make an appointment with us before you come.
  

• Goods remain the property of fontrade until paid for. Please take note that seller preserved the right not to sell or abort defective unit during action period.
  

• Please complete the transaction within 3 business days. Failure to do so will report as NPB may result in account suspension or bad comment in your profile.
  

• If you are the successful winning bidder we will send you payment instructions via email within 24 hours. The email will have a direct link to our secure checkout page. If it has been 24 hours and you have not received your email, please feel free to contact us.
  
• fontrade will ship this item within 3 business days from the day that payment is verified. A tracking number will be emailed to the buyer as soon as the item is shipped.
  
• fontrade chooses to sell product only to end consumers and NOT to those who resell the products online.
  
• Please allow 3-5 business days for the posting purpose after payment have been made.
  Note: Public holiday and weekend no shipment is allowed due to safety purpose.
  For those Item ordered non-receive after 3 days payment have made, please write-in to
  E-mail: feedbackfontrade@gmail.com
  Please report up immediately within 24 hours if the item received is defective or parts / something is missing once receive the parcel.
  Please do not send to other technician for repairing or checking purpose if it is still under warranty period. If not, warranty considered void.

Shipping and handling:

• Buyer pays shipping & handling of RM9.90 for 2-3 day Poslaju Courier West to East Malaysia. For item more than 500g-800g charges of RM15. Typically, these items are delivered to Malaysian addresses within three business days after leaving our facility.
  Now with even lower shipping charges!
  

• fontrade will ONLY ship to physical addresses in Malaysia.
  

• For security purposes, fontrade DOES NOT ship to P.O. Boxes and sends all packages SIGNATURE REQUIRED.
  

• fontrade will not responsible for goods damaged during transit. But we will try to ask the courier company to compensate your loss and make a police report as record.
  

• INTERNATIONAL ORDERS: At this time, fontrade cannot ship internationally outside Malaysia. We hope to open our business internationally very soon!

Payment:

• Visa**, MasterCard**, American Express**, PayPal***, personal cheques and money orders.
  ** Certain transaction fees applied and applicable for walk in customer only.
  *** Currently on hold until further notice.
  

• fontrade company account number:
  Maybank: 5147 6710 3110 (FONTRADE ENTERPRISE)
  Public Bank: 3140 7714 34 (FONTRADE ENTERPRISE)
  

• For online transaction to seller personal account, fontrade will email for you individually. For security purpose, seller personal account will not publish out here.
  

• Inter bank transfer will be held for 5 days to ensure bank verification of funds before being shipped.
  

• Money orders and personal cheques will be held for 7 days to ensure bank verification of funds before being shipped.
  

• Please email to us ( orderfontrade@gmail.com ) after the payment has been made with the below details :

  Name : (You name) Postage Address : (Shipping address in details) Contact number: (Your personal mobile phone number) Lelong ID: (Your account name with lelong) Date of bank-in : (Date, Time and the name of the bank as well) And details of payment such as deposit slip attachment or maybank2u transfer full details : (Reference number or scan of physical copy)

• Your mobile phone's brand Name with model code? (Sample: NOKIA N810)
• Warranty status or availability: No/Yes? (If yes: Please mention the period remain)
• The package comes with transceiver (mobile phone unit) only or any accessories included?
• Actual outlook condition? (If possible please send the pictures to feedbackfontrade@gmail.com
• Any defective or malfunction?
• Your expected trade-in price range?