MUST READ !
Last Updated 26/02/2009
We recommend that you print and keep a copy of these Terms and Conditions for future reference.
THESE TERMS AND CONDITIONS
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
Please note that different terms (including prices, delivery charges, delivery times and returns policies) may apply to purchases made in one of our stores.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
ORDER PROCESS - ORDERS FOR DELIVERY
You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.
After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). We will then send a second email when we start to process your order. Please note that these e-mails are acknowledgements, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a third e-mail, which will confirm your order and contain details of how we will deliver your products to you. (Alternatively, we may decline all or part of your order for any reason, in which case our third email will tell you so.)
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit one of our stores. Please note that products, prices and offers in our stores may differ from those featured on this site.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. We reserve the right to refuse access to this website, to remove or edit content, or to refuse or cancel orders at our discretion. If we cancel an order, it will be without charge to you, and we will reimburse any payment made by you.
PRICES AND PAYMENT
All prices and charges on this site are in Ringit Malaysia. They include any TAX payable, but exclude delivery charges (for details see ‘Delivery’ below).
The total cost of your order will be the price of the products you order, any additional services you choose (e.g. installation), plus any applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you visit one of our stores.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
For delivery items we accept payment by Mastercard, Visa, Delta, Switch, American Express and Diners Club. Payment is deducted when we process your order.
RESTRICTIONS: AGE REQUIREMENTS AND LIMITS ON ORDERS
If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.
Last Updated 08/07/2009
Where we Deliver
Delivery must be to an address in the Malaysia . All deliveries must be signed for
(except items sent by post and which are small enough to be put through your letterbox). Please make
sure you keep the receipt enclosed with your goods.
Delivery Charges
Standard Delivery is free if your order is over RM 4000 or if you include a product from the following categories; Netbooks, Laptops, Desktops, Printers, Digital Photo Frames, Software, TVs, SatNav and Photography. You will therefore not have to pay a delivery charge on any additional items in your basket.
Our charge depends on the type of products you select and on whether you choose standard delivery (we usually deliver in 2-3 working days) or Premium Service (e.g. our morning delivery service). You only ever pay one delivery charge, irrespective of the number of products ordered (the highest charge applies).
When you add products to your Delivery Shopping Basket, the appropriate standard delivery charge will be added automatically. There are additional charges if you choose a premium delivery service (e.g. morning delivery). If you add additional items, please double check the charge by clicking “Re-calculate”. You will always be able to see all applicable charges before submitting your order.
Cancellations and Returns
Cancellation (Not Delivery items only)
If you have chosen to have your order delivered, you can cancel your purchase at any time either
before delivery by:
+
+
+
+
Emailing us at csc@ditaqcomputer.com;
Phoning us on 03 8062 5700- please have your order reference number and delivery details to hand;
Writing to after sales:
P.O. Box 78
47100 Puchong
(please do not post products to this address)
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to
examine the product you must have done so without damaging or marking the product in any). It
should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs,
CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must
also be returned.
You will receive a full refund, and the cancellation is free of charge provided you return the product
to a store, arrange for it to be collected from the delivery address or use one of our pre-paid returns
labels. If you choose another method of return, you must bear the costs.
We cannot cancel your purchase when:
+
+
+
+
+
+
You return your product to a store without proof of purchase;
There is a contract for services with the product and you have started using the services (this would
include e.g. a mobile phone subscription, but not an extended warranty service agreement);
The seal has been broken on any software including games; or
The goods were a special order to your specification.
Return of Faulty Goods - Delivery Items
The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your
individual circumstances.
If there is a fault with your product within 12 months of delivery (or other defect with your order),
we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of
an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
+
+
In otherwise in 'as-new' condition;
Complete with any accessories and free gifts offered with it (and, if possible, the original box and
packaging).
Please return the product to a DiTaQ Computer store or phone DiTaQ Computer aftersales on 03 8062 5700
(9am to 8pm Monday to Friday). If your product is a large screen TV (over 24") then you should call 03 8062 5700 first where our dedicated flat panel support team will be able to asssit you. If a fault occurs while you are abroad, please contact us after you return to the Malaysia.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
For consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three
months from delivery.
If a pre-recorded videotape, DVD, CD, Minidisc or other software is faulty under guarantee we will
happily exchange it for the same title or refund your money.
Any refund due to a fault or other defect will include a refund of the applicable delivery charges.
We will also pay for our costs of collecting goods for replacement or refund if they are not taken into
a store. Replacement goods are sent by standard delivery only (i.e. premium services are not
available).
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
This Website
We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
General
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the DiTaQ Computer website and our telephone order hotline. In store purchases are subject to our normal in store Terms and Conditions. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
DiTaQ Computer is a trading name of DiTaQ, P.O. Box 78, 47100 Puchong.
* Goods sold are not returnable.
* Any exchange of goods,depend on the goods condition,is only valid within 3days.
* 10% charge will be imposed base on the cost of goods to be exchanged or refunded.
* Seller will Not responsible for goods damaged during transit or for any faulty items caused by buyer self repair (DIY).
* Payment for transaction must be completed within 2 days after auction ends.
* Quick Grab buyer must complete payment within 24hours after Quick grab.
* Deal consider VOID and item will be relist AFTER 3 REMINDER send by system to buyer.
* Every item will be given a 3 days warranty by seller.
* Item which has been wear and tear, misused, tampered with, modified or damaged as a result of miss handling such as accidentally dropped, water, grit, impact or lack of proper care,software installation will be void of warranty.
* Please do not bid if you do not agree our policies and shipping charges.
* Joybidder will be blacklisted and report to lelong.com.my
* We do not accept safetrade (buying/refund.)
* Stupid Question will be not entertain.
* You ( as a buyer) place bidding mean you are AGREED with above Term & Condition.
www.ditaqcomputer.com |
PM
(
