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Questions & Answers Ask Seller
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How to Buy?
Method 1: For Lelong User.
-Netpay is own by Lelong.com.my and will charge extra 3.5%(Credit card payment) and 2.5%(Internet banking) on every transaction. We recommeded buyer to click on other payment method then pay direct to seller. Doing this way will save you 3.5% of netpay transaction charges and in case of out of stock will get full refund.
-No need to send us any email or sms after payment. Just remember to update your buynow order.
Method 2: For Non Lelong User Or Buy Direct
AFTER you had made the payment, please email or sms me the following to make order(For method 2 only). We dont really need the payment slip. Keep the slip upon request only.
1. Item Title:
2. Date Time of Payment:
3. Amount Paid:
4. Which bank you transfer to (Hong Leong Bank Berhad):
5. Receiver Name:
6. Shipping address:
7. Contact Number:
Account Name: GREX MULTIMEDIA SDN BHD
HONG LEONG BANK BERHAD
Refund skim: Full refund applied if out of stock event occurs.
Any more enquiries, Please contact
Voice : +6016-7909230 (SMS shall not entertain) Mr. William Lai (11am-9pm)
E-mail : firstname.lastname@example.org
SMS : +6016-7909230 (For payment info and stock avaibility only)
WhatsApp : +6016-7909230
-No need to ask me got received the payment or not. Make sure you had update your buynow order or already sent email/sms order to me. Call me only if i did not update tracking number to you on next working day after 3pm.
-For International shipping please make a order and we will calculate the shipping charges and update to you.
-Payment that make after 3pm will not be shipping today. If can please make payment before 3pm so we can today.
Kindly please ensure we have stock by contacting us. Because refund due to out of stock event will not be full refund if by this method.
NetPay Payment Solution (NetPay) is intended for any person selling online with or without website. It enables them to send and receive payments online either through credit cards or internet banking.
Limitation: in the event of out of stock, but you have already pay using Netpay, then refund skim is as follows:
1. Credit Card payment refund calculation
(Total price include shipping) + 3.5%
RM100 + 3.5% = RM103.50
P/S: If you pay using Internet Banking via maybank2u, cimbclicks, HLB or etc via netpay, all out of stock item will not be fully refund because Netpay has charged 2.5%
You have paid RM100. RM100 / 1.025 = RM96.618357. Rounded up become RM96.60 will be refund only.
Terms and Conditions of Sale
1) Customer Acknowledgement.
The Customer acknowledges agreement with these Terms and Conditions of Sale by the placement of an order to purchase product from Grex Multimedia
Grex Multimedia is the trading name of Grex Multimedia Sdn Bhd. This contract of sale is between the entity named on the invoice (the “Customer”) and Grex Multimedia.
All goods are supplied on these terms and conditions only and no person in the employment or otherwise as agent for Grex Multimedia has any authority to supply goods on any other terms and conditions or to vary these terms and conditions in any way whatsoever. Previous dealings shall not vary or negate these terms and conditions in any respect.
2) Return or Exchange of Goods.
Grex Multimedia will gladly refund or credit goods returned within a reasonable time (generally 7 days) provided the goods are in original condition, original packaging, current version and not a special order, hardware, peripheral or clearance item. Otherwise, we will make our best effort to arrange exchange with the manufacturer or accept the goods back for resale. In this case, if the return is authorized by Grex Multimedia, a restocking fee of up to 25% may apply.
Please note that where the plastic seal of a software package is broken the return or exchange cannot be accepted due to copyright and licensing restrictions unless faulty nor defective. In this case we will not help the Customer obtain a working copy.
Return or exchange of computer hardware and peripherals is sometimes not possible due to third party constraints on Grex Multimedia (unless faulty). Unless agreed otherwise prior to purchasing, all sales shall be considered firm sales.
3) Warranty Information.
All products sold by Grex Multimedia are covered by the manufacturers’ warranty that accompanies the product unless otherwise stated. Grex Multimedia makes no additional or independent warranty. Grex Multimedia does not warrant the performance, compatibility, integrity, merchantability and fitness for a particular purpose of any product, but merely passes through to the Customer whatever end-user warranty the manufacturers or software publishers provide with their respective products.
Please Note: Due to restrictions placed upon us by the manufacturers, hardware that is defective on arrival can generally be exchanged if we are notified within 7 days of invoice. Otherwise, the manufacturer’s warranty process must be followed.
4) Delivery of Goods.
We place great importance on the fast and reliable delivery of Customers orders, however please note that delivery times are estimates only and Grex Multimedia shall not be liable for delays.
If the Customer fails or refuses to take delivery of the goods, then in addition to all other rights and remedies of Grex Multimedia, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Grex Multimedia as a result thereof and Grex Multimedia, at its discretion may charge a restocking fee of up to 25% of the purchase price.
The goods shall be at the Customers risk at the point of delivery. The Customer, upon taking delivery of the goods, shall immediately examine the goods and give written notice to Grex Multimedia of any defect within five (5) days of such date, failing which the goods shall be deemed to have been delivered in good order and condition and accepted by the Customer.
5) Title of Goods.
The goods shall remain the sole and absolute property of Grex Multimedia as legal and equitable owner and the Customer shall hold such goods as bailee only until such time as the Customer shall have paid the full price. The Customer shall be liable to Grex Multimedia in respect of any loss or damage to the goods during such bailment.
6) Errors and Omissions.
At Grex Multimedia, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure the accuracy; however the documents and graphics published may contain technical inaccuracies or typographical errors. Grex Multimedia makes no representations about the suitability of this information; it is provided “as is” without warranty of any kind. If an error is made or a product is listed at an incorrect price, Grex Multimedia shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, Grex Multimedia shall immediately issue a refund.
Grex Multimedia warrants that it has good title to all products it sells.
In the event any section or portion of a section of these Terms and Conditions of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms and Conditions of Sale, and the remaining terms shall continue in full force and effect.
Warranty and Return Policy
- Receipt/Invoice may need for warranty purpose.Please print out after you purchased goods from us or request for your receipt from us.
All goods comes with base warranty , Please check product line website for information
Customers are responsible for all arrangements to ship product back to Damaccom for repair and are responsible for all costs including brokerage, customs, special handling fees, etc.
When buyer buy the Lenovo Toshiba notebook, Base Warranty registeration is required. For further enquiry please refer to the related product authorised unit.