Within Malaysia ,Ship By: Normal Pos
0.5 (kg or dimension)
Model / SKU : FB6623- Pooh
Conditions : New
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1. We accept payment through Internet Banking, ATM/Bank in, Cheque, Credit Card and Netpay.
2. For ATM/Bank in, after your payment done, please update lelong status with payment details or send us your payment slip to email@example.com or Whatsapp/SMS to 016-4419147
Amount Banked In:
3. For 3rd party online transfer or payment by cheque, we only can send your order until the payment being cleared.
5. Please make full amount exactly within 3 days after order made or contact us if you delay to made payment. Otherwise, we will cancel the order without prior notice.
6. We DO NOT SEND CASH REFUND together with the order. If there is any balance in your order, please remark the payment method you prefer us to pay you the balance.
A. POSTAGE CHARGES
RM12.00 - West Malaysia(up to 10kg)
RM10 - East Malaysia(up to 2kg) Normal Postage (1-2weeks)
Combine shipping allowed. Just pay one shipping fee for multiple item purchase for per delivery. For deliveries outside Malaysia, kindly contact us for shipping quote.
* Parcel overweight or oversized is subjected to additional surcharge.
* Delivery charges are subject to change and we will advise and updated delivery charges before delivering the products to buyer.
* All parcel delivered by our appointed local shipping company. There are additional surcharge apply for selected specific shipping company.
* We do not responsible for any taxes and duties apply for all oversea deliveries. Please check with your local custom officer before place order.
We allow combine shipping if buyers purchase multiple items from us and the shipping fee is calculated based on the actual weight.
We offer free delivery for order amount:-
above RM150 (for West Malaysia address)
above RM250 (for East Malaysia address)
* This offer is not applicable for promotion and special offer items.
* This offer is only applicable to delivery within Malaysia address only.
* Parcel overweight or oversized is subjected to additional surcharge.
* Wholesales order not entitled free shipping.
B. DELIVERY TIME
- All orders will be sent within 3 working days after payment received.
- Please Note: Working days are not inclusive Saturday, Sunday, and Public Holiday.
- Self collection in Penang is available.
1. All sales are final unless the item is defective upon receipt.
2. All FREE GIFTS mentioned in the product description is subject to availability while stocks last. If buyer concerning about free gift, please enquire before place order.
3. Customer satisfaction is always our priority and please contact us first if you meet any problems with your order before you leave negative feedback. We will assist you to ensure your complete satisfaction.
4. Return and Refund Policy:
GazelleProduct provides 100% return warranty and money back guarantee when you purchase from us. All products are checked for quality before delivery. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition. However, we will exchange and refund based on the following terms and conditions:
a) Wrong item delivered, defected item, quality problem, change of mind or not satisfied
b) Claims for exchange or refund must be made within one week of delivery
c) Please make sure the item is not being used and returned goods must be in original condition (not worn) with complete labels and tags. Any used, scratches or damages caused by customers careless will not be accepted.
d) All refund will not in cash basis. We will refund the cash balance to your account which allows you to make amount deduction in your next order.
e) Unless it is our mistake for sending the wrong item to you, for other reasons customers will responsible for paying return postage to resend back the item to us.
f) Shipping fee already paid is not refundable.
You must contact us to get us informed before return the items to us. Otherwise, we would not entertain those return without notification. Please note about we do not accept any return and exchange once the packing being open.
We are sorry, we DO NOT ACCEPT returns of certain products, including:
* Any product that is returned more than 7 days after receipt.
* Any product that has been opened or used.
* Any product that is not in its original condition, is damaged or is missing parts.
* Any free gift product and samples.
* In the event of a dispute, GazelleTM decision shall be final and conclusive.
Please note that before providing a refund for any returned product we will first verify its condition. All non-returnable items will neither receive refund nor return to you. We will refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, the original price of the product will be deducted from the refund. All refund will not in cash basis. We will refund the cash balance to your account which allows you to make amount deduction in your next order.
Exchange and Return policy:
Should this happen please return the damaged or wrong products by simply follow our Return Procedures. We do offer exchanges only if you received a damaged or incorrect product. Only in case the product was sold out, we will refund the value of the product as store credit for next order.
Refund timeline policy:
You must return the damaged or wrong products with original packing within one week. Please note that we do not process your refund until we receive the return item or wrong item. We will notify you via email of your refund once we have received and processed the returned product. We will process the refund and credit back the cash balance into your account for next order use within a week after receiving your return.
We would recommend customer to use traceable courier service when returning the items. We will not responsible for lost mails in connection to such returns and/or exchange.
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original delivery fee, handling fee and 20% of the value of products as the re-stocking fee. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
Parcel Loss, Damage, and/or parcel not receive:
We do not responsible for any losses and damages of the parcel once the parcel passes to the delivery company for delivery. Please make sure the delivery address provided is correct and check contents before acknowledging receipt. In case any losses parcel happen or parcel not receive, we will provide the consignment bill copy as a proof of delivery, and you may proceed to claim the losses with the related delivery company.
By using our site, you consent to our Shipping Refund Policy.
5. In the event of non-stock availability for a specific order, the seller would contact buyer for the decision to be placed on back order or to proceed with a full refund thus not wasting any time for both parties.
6. We assume buyers and bidders have read, understand and agreed to all our terms conditions before placing an order.
7. We reserve the right to change these terms condition without prior notice.
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