Buyer is advice to read the terms & conditions and Our Policies in details at beforehand
We have right change to others choice colors without inform if the choice color you choosen are currently out of stock.
Imported goods to Malaysia that may require AP from SIRIM and taxable items are: Mobile phone, Car accessories and big gadgets items and any unknown items that applicable to custom tax.
Base on our experience, not all import goods are taxable and almost 95% of shipments from legitimate and verify oversea supplier, there is no issue whatsoever with Customs clearance. The minority rare cases subject to a delay in Customs, the goods are released and delivered successfully. This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company
Customs Clearance Issues
All imported goods are subject to Customs clearance in every country. Since you are importing goods sent from legitimate and trusted China Wholesalers, the importer is responsible for the goods to pass through Customs in your destination country.
According to general terms and conditions, you may order anything you like from us and we will fulfill your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your local country, and if so what clearance requirements, taxes, policies etc apply in that country. Seller cannot and will not offer advice or pre-shipment information on Customs issues in any regard.
You need to be aware that, the Customs have the right to hold and inspect your goods according to their policies. Buyers bear sole responsibility for the clearance of the goods any issues that may arise from an inspection or hold and liable for any assessed import duties, sales taxes, or issues arising from Customs inspection.
In most countries, depending on the category of goods imported and the quantity or value, the shipment will be assessed for duties and /or sales tax. That is your responsibility as the importer.
In The Case Of Customs Hold
1. The supplier will contact you to discuss the issue openly.
2. You are required to communicate directly with your country's Customs, or contact them via your courier company.
3. If additional documents are required, the supplier will do the utmost best to provide you the documents and support the goods clearance.
4. Your country's Customs can hold goods pending a decision for as long as they like.
5. The final decision about assessing, valuing, taxing, releasing/refusing, seizing the goods is entirely down to Customs. In some cases no reasons are provided, and in many countries the importer has no right of appeal.
6. In the vast majority of cases, the goods are released after a delay ranging from 1 day to 6 months... the reason for the delay is usually unknown, and the length of the delay is unfortunately beyond anyone's control.
7. If the goods are refused entry, they will either be destroyed with no compensation, or turned back so the courier ships them back to Supplier.
Under these terms and conditions, which you are, agree and acknowledge and understand your basic responsibilities as an importer and the resultant liabilities should any exception occur. Only when you fully understand and agree to the terms and condition plus written policies, then place your bid Or Buy.
Examples of situations where Supplier will compensate you
ö¤ If internationally recognized documents such as CE / FCC / Sisvel could not be supplied fast enough by the China’s wholesaler and Customs refused entry to the goods.
ö¤ If you made a valid request for customization of the shipping paperwork and we agreed to follow your instructions but failed to do so.
ö¤ If we made any other serious error on the paperwork accompanying the goods.
ö¤ If the goods were delayed or impounded by China Exit Customs rather than your own country's Customs.
ö¤ If Customs inquiry reveals a valid IPR issue with the products. Supplier never knowingly markets/sells counterfeit products or any products/packaging infringing intellectual property of any parties.
Examples of situations where you are not entitled to compensation
ö¤ If you refused to accept the goods.
ö¤ If you refused to accept applicable taxes or other charges associated with the import procedure.
ö¤ If you refused to pay additional charges or fines resulting from Customs re-assessment of the classification or value of the goods.
ö¤ If you were unable to accept the goods due to laws in your country such as a lack of an import license.
ö¤ If Customs refused entry to your goods or levied increased taxes, charges, or fines associated with the classification or declared value of the goods on the shipping paperwork. We always inform you in advance about the declaration of your goods, and in the cases of larger shipments you have to agree to the declaration value explicitly, so this is deemed to be totally your responsibility.
ö¤ If the goods could not clear due to import restrictions that are specific to your own country, e.g. FDA approval of products (USA), country-specific certification, restricted categories of goods, quotas, so-called anti-dumping enforcement etc.
ö¤ If Customs refused entry to your goods because you failed to provide paperwork or other information in a timely manner, OR provided incorrect paperwork or information.
ö¤ If Customs refused entry to your goods but they did not provide a reason, OR we were unable to confirm sufficient detail of the supposed reason.
ö¤ If Customs refused entry to your goods due to a supposed IPR issue, but in our opinion this is unsubstantiated.
ö¤ If Customs are still holding the goods after a period of at least 6 weeks and after our best efforts we have no further detail about the reason for the hold or any probable resolution to the case.
ö¤ If clearance failed due to lack of licenses / documents / certificates which are specifics your country and supplier deems it beyond the reasonable scope of our Shipping Team to provide these documents in the absence of any pre-shipment communication from you.
ö¤ If we previously warned you about a possible increased risk of delivery exceptions due to our experience of shipping to your country, for whatever reason, but you explicitly agreed to go ahead with the order.
ö¤ "Compensation" refers to full or partial refund/credit of the amount you paid for the goods and /or shipping (depending on the situation). Supplier will absolutely not offer any further compensation or accept any liability in any other regard.
ö¤ We reserve the sole right to evaluate the reason for a Customs exception. We will do this openly based on our communications with the Courier, your country's Customs, and any evidence you have provided us of your own communications with the Courier and Customs.
ö¤ If the goods are returned to China, but we deem that you were liable for the failed delivery not us, we may be able to compensate partially, based on any remaining credit after return delivery fees, China import taxes, an restocking fees.
ö¤ If the goods are impounded, held indefinitely, destroyed, or confiscated by Customs, and according to the policy above this is not supplier's responsibility (including where the actual reason for the exception was never clarified), you will not receive compensation of any kind.