We accept payment through Bank Deposit and Direct Transfer, Netpay and Paypal. No Cash On Delivery or Meet-up.
Direct bank-in to our bank account - free of charge.
VISA credit card, MASTER credit card, Maybank2u, CIMB Clicks, Hong Leong Bank - additional charge of 3% of total amount you purchased
We accept payment in the following bank account
1. Bank Name: MayBank
Bank Account No.: 112232345285
2. Bank Name: CIMB Bank
Bank Account No.: 7017155660
Account Holder Name: KIEW SUI YAH
3. For International buyers, you can TT me in MYR directly to my Malaysian bank account as listed in my Lelong.com listing.
Bank Name: MayBank
Bank Info: MBBEMYKL 112232345285
Account Holder Name: KIEW SUI YAH
a).Please input our email address: firstname.lastname@example.org your online banking transference and also order ID for faster processing.
b). Customers choosing to make payment via direct deposit / bank transfer, please leave with the following details:
Name: (full name), Contact Number, Lelong ID, Payment Date, Bank Name, Confirmed Shipping Address, Detail of payment such as deposit slip attachment or bank transfer full details (reference number or scan of physical)as a payment reference.
This will help us verify the payment and make the shipment prompter.
P/S: If you pay using maybank2u, cimbclicks, HLB via netpay, all out of stock item will not be fully refund because Netpay has charge 3%
You have paid RM100. RM100 - 3% = RM97 will be refund only.
System will pick up the most expensive shipping fee, which is RM15 in this case, and add RM 1 to each additional items.
In this example, the total shipping fee will be:
RM15 + RM1 + RM1 = RM17, you save RM18 !
How to Buy?
Method 1: For Lelong User
Method 2: For Non Lelong User Or Buy Direct
;· Call SMS WhatApps 012-2155168
;· Email email@example.com
After Completed Payment, Please InformDetails via Email As Below:
1). Payment to Bank, Amount, Date, Time
2). Receiver Name, Address, Contact Number
My First Store Dot Com ships Monday through Friday excluding holidays. All orders are shipped within 1-5 working days after the full payment has been cleared.
All items will be shipped to buyer's Lelong address. Please make sure your address in Lelong matches the address you would like us to ship to, before you make your payment.
If you pay via Paypal, please be advised we ONLY ship items to Paypal Shipping Addresses. Please update your shipping address before make payment. We cannot change your delivery address once payment has been made.
Contact telephone/mobile phone number must be provided for shipping purposes.
We use Pos Malaysia Poslaju EMS and Gdex as our courier company due to the reliability and efficiency of their services. Please allowed 1 to 5 business days (Monday to Friday) for your parcel to arrive.
For oversea clients, we will ship using Pos Malaysia/SingPost. Registered Air Mail takes an estimated 7-30 working days to arrive from the date of shipment (excluding weekends/Public Holidays/customs delay).
Shipping by FedEx/UPS/EMS/DHL is available upon request or may be stated in the purchase order/invoice. Courier Shipments will take an estimated 2-10 working days to arrive from the date of shipment (excluding weekends/Public Holidays/Customs delay).
Actual delivery times will vary per country, selected shipping method and ultimately.
Please contact us for more details on the international delivery time and shipping rate.
Please Note: We do not accept cancellation of orders during the shipping period even when the shipping takes longer than expected.
We will check and do the best to make sure the item in good condition before send out.To protect the items that has been ordered, we will pack properly all items before shipping. A tracking number will be provided to you in order to ensure that you will receive your items.
For all shipping, any custom held, parcels returned due to bad addresses or any unknown reason, customers must pay the shipping cost for resend the parcel.
Customs, duties, taxes and any other applicable charges (if there are any) are the sole responsibility of the customer. These charges are separate from your shipping charge and you will be billed directly for them. We request that you contact your local customs office for advise on import taxes for goods received. Please be aware that Customs regulations differ by country and not knowing these regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
Orders shipped with Poslaju or Courier Service/UPS/FedEx/SingPost require a signature upon delivery. If buyer are not at home, please check your item at your nearest Post Office by calling and track with the tracking number provide by us to avoid delay delivery.
Please check the parcel in front of the courier guy. Make sure that the seal and packing paper is in good condition before you sign for it. Return to the courier guy if the seal or package is open or broken. We do not accept complaint about items is missing, differ once you received.
Please do inform us should your purchased item did not arrive after 5 working days (within Malaysia) / 30 working days (International) from the shipping date and also check the item in your local post office.
Shipping costs are automatically calculated during checkout and are shown before you complete your purchase. These costs are based on the weight of the goods you order and the country of delivery.
Shipping costs include handling/shipping.
insurance available upon request. Kindly add 1.5% of your item value .
Whenever possible, we will offer you only the safest, quickest shipping methods even when this means a higher shipping cost.
Shipping Delays and Back-orders
In circumstances beyond our control, delivery might require some additional shipping time due to Holiday Seasons, large orders, and out of stock items may take longer.
We only sell items that are ready stock, however in the very unlikely event that we experience items that are temporarily out of stock we will notify you immediately for the next delivery time or a replacement of a similar product of the same value (upon agreed by you). If that is not possible, we will full refund you for the total you paid for the product and shipping cost.
When you bidding/buying on this item, you are agree to the terms and condition.
All shipments using Registered Air Mail, Poslaju EMS , Courier Service, FedEx or UPS, your telephone number is a MUST to complete the procedure with Registered Air Mail, Poslaju EMS, Courier Service, FedEx or UPS.
Payment need to be made within 48 hours of successful bid/buy. Non-paying bidder will be reported to Lelong and Blacklisted. We reserve the right to cancel the deal and resell the item without prior notice.
We will check and do the best to make sure the item in good condition before send out.
If item is out of stock (this may happen occasionally as we listing more than hundred of items, it is hard for us to control our stock.) , we will contact you immediately for a refund or exchange, or wait for the new stock arrive. Anyway, we may replace some similiar item should you agree. A last we will refund back your money should you wish not to change or wait for the item arrive.
About Us Contact Us
We care about our valued buyers, if you have any questions, our Customer Service staffs will be very glad to help you. We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. Please allow 24 business hours for us to response.
100% Genuine Guarantee
We guarantee that all the items we carry are authentic and brand new.
All warranty will be covered under respective brand manufacturer, warranty period might be vary according to the types of product.
Manufacturers defects are covered under warranty, this does not cover battery, damage resulting from misused, accident, rough handling and other condition as stated by the manufacturer warranty card.
If you receive the item and satisfied with our product and/or service, we would be very glad if you can take a minute to leave us a positive feedback, which means a lot in our future Lelong undertakings. Your recognition is our motivation in developing our business to serve you even better.
If you are unsatisfied with the item and/or service and plan to give us a neutral/negative feedback, please do not feel obliged to write to us immediately. We really love to do our best in resolving your problem in the shortest possible time.
Return Item Policy
Goods sold are not returnable or exchangeable as non of the manufacturers or distributors in Malaysia do provide return policy.Seller will not responsible for lost and damaged during shipping period. All claims of damage/lost in transit will inform the buyer if the claim is successful.
We accept return if item is defective upon receipt.
If you received an incorrect item, not authentic, we will gladly replace the item and pay for the additional delivery charge incurred. In the case of replacement not available, refund will be promptly issued.Upon receipt of item, if there is any defect/damage, please email to notify us within 2 days.
Buyer will have to pay for the return shipping fees (defected item), seller pay for the replacement of delivery fees. The returned item must be in complete set or same as the condition as we ship out. Must be sent back within 7 days.
No used item or damaged item is allowed. Only manufacturer defect is accepted.
Shipping and handling charges, insurance and other fees are not refundable in any case. Please keep all packing material and documentation in the event of your equipment that has to be serviced, repaired or returned. The customer holds the responsibility for the package until it arrives at our location.
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.