Buy with confidence
|ge****||147458480||11/23/2016 11:43:00 PM||Smaller than i expected but my cat played with immediately so what do i know... :)|
|mi****||148241097||11/22/2016 5:00:00 PM||Always a fabulous seller and always fast shipping. Always excellent.|
|mi****||170140260||11/22/2016 5:00:00 PM||Always a fabulous seller and always fast shipping. Always excellent.|
|mi****||148241097||11/20/2016 6:52:00 PM||The best ! Fast shipping and always a great seller.|
|De****||154381110||11/17/2016 7:36:00 PM||Received item within 2 days of purchased in good condition. Will trade again in the future when Replacement Liners for Pull-Out waste bin is finish.|
|my****||160481575||10/11/2016 12:33:00 PM||Honest seller, keep things up to stock and even politely contacting me when there''''''''s delay, however everything is sorted out and I can say that this is a very professional seller! will t|
|my****||155008111||10/11/2016 12:33:00 PM||Honest seller, keep things up to stock and even politely contacting me when there''''s delay, however everything is sorted out and I can say that this is a very professional seller! will trade aga|
|my****||155008105||10/11/2016 12:33:00 PM||Honest seller, keep things up to stock and even politely contacting me when there''s delay, however everything is sorted out and I can say that this is a very professional seller! will trade again|
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Paypal/Credit/Debit card user, kindly transfer the fund directly to our Paypal account at firstname.lastname@example.org.
Bank Account Holder: Cats Garden
Bank Account Holder: Cats Garden
Do you accept collect on delivery?
Sorry to tell that we do not have any retail shop and display house for customer to be visit or pick up at the moment, all of our business goes through internet online and posted via courier service.
When will I receive my order?
In stock item: Your order will be dispatched at 12pm on weekday (not including public holiday). At most of the time, your item(s) will reach your doorstep within 3 working days.
Pre-order item: Pre-ordres will be shipped in accordance to the in-stock date. We will only ship when all of your items are ready, but if pre-order stock out of stock or stop production, we will give you a full refund. Pre-orders sometime will get shipment delay due to various factors, and we will notify you if this case happens. Customers are required to pay additional fee for separate shipping, if requested to ship the ready stock first.
- Normal item: Payment by 14th, shipment by 30th. Payment by 29th, shipment by 15th.
- Cat food: Within 2 weeks from payment received date.
- Cat furniture, cat cage and cat litter box: Within 4 weeks from payment received date.
Please note that we do not take responsibility on late delivery complaint which more than 4 days from the shipping date.
Which courier service do you use?
We use vairous couriers to send out our merchandise for example POS Malaysia, Skynet Worldwide, and City-Link Express.
How much will shipping cost?
Shipping cost will be depending on which courier service, your location and the weight/volumetric of your package. Volumetric calculator= length*width*height/5000. Please note that we DO NOT ship PO boxes. Extra shipping cost might will be required for outskirt delivery area (ODA), for example:
- Cameron Highland
- Genting Highland
- Frasers Hill
- Pulau Pangkor
- Pulau Ketam
- Pulau Tioman
At the moment we do not accept returns exchange, but if you found the mistake was made on our side such as delivered wrong item, please drop us an email with your order details and we will be happy to assist you.