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Customer may choose to make payment via Lelong payment gateway - NetPay.
NetPay accept payment from various banks stated.
The shipping price is auto-calculated based on your shipping address and weight.
To find out how much shipping is, add the items that you'd like to buy to your shopping cart and proceed to checkout. The shipping cost will be calculated after you've enter your shipping address.
Do you ship to my area?
We are currently shipping to Malaysia only.
When will my order arrive?
Under normal circumstances, you get to receive your order within 5 business days (7 business days for East Malaysia) from the day you place your order and make payment.
For offline bank transfer, please allow additional 3 business days.
Can I track the shipping?
Yes, the tracking number and courier engaged will be included in the shipping confirmation email. You can check the shipping status via the site provided by respective courier.
Poslaju tracking: http://www.poslaju.com.my/track-trace/
Note: Sometimes the tracking number is not working yet because your order has just been shipped. Try to check again in 24 hours and the information should be available.
What if I haven't received my order?
Something might have gone wrong if you still haven't received your order within 8 business days after you've placed your order and made payment.
The first thing you can do is check your order status. Contact us if your order status is not shipped, otherwise check whether the shipping address is correct.
If nothing is wrong there, track your shipping status via the courier's site. Check with the respective courier company to see if they're holding your order and contact us if they're unable to find it.
Proact Malaysia Official Store logo and banners are service marks of Proact eyewear Sdn Bhd. The Proact Malaysia Official Store name, website and logo may not be used in any way without prior, written permission from Proact eyewear Sdn Bhd.
Some product materials, company names and logos contained within this site are copyright by the original owner and may be Trademarks of their respective owners.
Use of the Site
Proact Malaysia Official Store permits you to display or create a hyperlink on your website or personal web blog to individual postings as long as it is for non-commercial purposes only and Proact Malaysia Official Store reserves the right to refuse or remove any submission or posting that violates our standard.
Product Information Orders
The information on this site may contain typographical errors or inaccuracies and may not be complete or current. Such errors, inaccuracies or omissions may relate to product description, product picture, pricing and availability. In the event any error occurs, it will be corrected immediately. Proact Malaysia Official Store reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).
Pricing Error Policy
If we found any errors on the price for any items listed in Proact Malaysia Official Store, we reserved the right to amend the price of the products even the order has been paid. We will then request buyers to confirm again if they agreed to the newly revised prices. If they do not agreed to the revised price, order will be cancel and money will be refunded to buyer in full.
Proact Malaysia Official Store website may contain links to other sites. Proact Malaysia Official Store is not responsible for the privacy practices of such sites and accepts no responsibility regarding the quality, nature and reliability of such sites.
Please request for return by emailing us at firstname.lastname@example.org within 7 days from the day order is received. You have to include the following details in the email:
- Order no:
- Contact no:
- Product to return:
- Picture of defected part :
- Reason for return (so that we can improve!):
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions.
Just don't forget that before you ship anything back to us, please email email@example.com first so that we can provide you with complete return instructions.
*spectacles / lens colour issues are subjective and we do not promise 100% similarity of depicted items as the actual item.*