Questions & Comments
Questions & Answers Ask Seller
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Please send us the transaction slip or sms us the transaction referene number once completed
- We will send out the stock as soon as possible once payment received successfully
Delivery Fee structure
We only accept Delivery and order within Malaysia
Once payment received, buyer will be receive their parcel within 3-5 working days
Doremi Kiddy's T C
- Payment made is not refundale once the item are sent.
- Please expect to receive your order within 3-5 working days, theoreotically it's next day shipping after payment but sometimes order over load and we need sometime to inspect the clothing before sending out.
Q : The real product is it exactly same with the picture?
A: Photo and information provided as reference, and all will prevail in kind. Different monitors display colors differently, and everyone’s definition of color is vary, thus we cannot guarantee what you see in the picture is exactly same as the color of the actual product, but it sure will be the base color. Picture Featured Is Only For illustration Purposes, please base on the actual product received.
Q : How to deal with size fit problems?
A: Some items we had already clearly stated the measurement in our websites, please check and confirm the measurement stated that are suitable or not. All the measurement might have a descripency of 0.5-2.0cm vary to the real item. For more information, you may seek our advice.
Q : In what situation that I can send back for exchange?
A : [All GOODS SOLD IS NOT RETURNABLE OR EXCHANGEABLE OR REFUNDABLE]Any customer personal feeling or subjective reason is not allow for exchange or refund. Doremi staff will check all the apprarel before sending out. Any unobvious stain and hole can not constitute a reason to return. In order to serve you the best, Doremi kiddy Shop provide you with assurance, when you receive your order of goods if there is defeat/damage item (obviously the hole, wrong items etc), kindly contact us within three days receipt of parcel. Please e-mail us with information below:
Order number, date and product code. We will react accordingly to ensure quality service.
Q: Return request matter?
A: We will not entertain any return parcel without our prior notice or awareness. Make sure that the returned goods are unused, cleaned and retain the original packaging. Any use, scratched, damaged items are not acceptable for returns. (Please ensure the return items with the merchandise tag and with original packaging if have, if the returned goods have been damaged in any way, we will not accept for replacement.)