Last Updated @ 10/10/2016 12:44:21 PM
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- Please ensure your name, shipping address and contact number is correct.
- All orders will be processed within 72 hours from the time of payment received and will be sent out during weekday except public holiday.
- Delivery normally take 1-3 working days for addresses within Peninsular Malaysia and 2-5 working days for Sabah and Sarawak.
- Customer will be informed of courier tracking number via Lelong Update Shipping Details / SMS once order is shipped.
- Delivery update is sometimes out of our control due to addressee not around at time of delivery, location address error, public holidays or delivery workload of PosLaju.
- Please contact us if your parcel is not received within 4 working days after shipment. We shall not be responsible for parcel unclaimed after a month from shipment date.
Please don't hesitate to contact us or any enquiries you might have.
Dear value customer,
- We constantly ensure that the products we sell are of a good quality. We will check and confirm every products every time before sending out. However, we cannot guarantee all buyers would be 100% satisfied with the product due to different reasons. But we certainly wil do our best to resolve all the problem.
- We will not be responsible for any loss or damage during the delivery. However, we will provide necessary document for claim to courier delivery company.
- We care about you, our valued customers, and will always try to help you out. So if you have any problems, please email or contact to us directly before leaving any Negative and Neutral feedback,please give us the opportunity to resolve any problem.We understand the concerns and frustrations you might have,and will try our best to resolve the issues.
We believe that you will be pleased with your purchase from STLBeautyMart. However, there might be chances when you need to return items to us. So what can we do when we meet this situation? Let us check below.
we will gladly accept returns of packages within 7 days of the receive date and issue a full refund.
· The item must be in an 'as new' condition and returned in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
· All sealed goods must not be opened
· The proof of purchase such as order number, delivery note, bank statement and etc.
However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this.
Please request for return or exchange by emailing us at firstname.lastname@example.org within 14 days from the day order is received. You have to include the following details in the email:
· Order no:
· Contact no:
· Product to return or exchange:
· Reason for return or exchange (so that we can improve!):
Once we receive your request for return or exchange, we shall contact you within 3-5 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
In most cases, you will need to cover the shipping charges for returning the item to us. However, we will bear the cost of return shipping.
Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.
Just don't forget that before you ship anything back to us, please contact first so that we can provide you with complete return instructions.