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D-Link DCS-7513 Full HD WDR Outdoor Bullet IP CameraItemID : 181761450

Our Price
RM 3,999.00
Shipping
RM 9 by courier to Peninsular Malaysia
RM 15 by courier to Sabah, Labuan
RM 15 by courier to Sarawak
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Quantity
- +
Ship From
Kuala Lumpur  
Ship To
Within Malaysia ,Ship By: Others :POSLAJU
Payment Method
Internet Banking,Bank Transfer,
Views
282
Available Quantity
29999
kestrelit
Since 22 Nov 2012

Feedback Score
: 212+
Positive Feedback
: 98.62%
Total Product
: 534
Item Specification
  • Report
  • Brand : DLINK
    Model / SKU : DCS-7513
    Conditions : New

    Product Description


    D-Link DCS-7513 Full HD WDR Outdoor Bullet IP Camera

     
    Package Contents
    • DCS-7513 Full HD WDR Day & Night Outdoor Network Camera
    • Wire in Bracket and Mounting Shoe
    • CAT5 Ethernet cable
    • Power adapter
    • CD-ROM with User Manual and software
    • Mounting Plate
    • Alignment Sticker and Fixings Kit
    • Quick Installation Guide

     

    Additional Information
     Features
    DCS-7513 Full HD WDR Outdoor Bullet IP Camera

    Sample Video

     

     


    Highlights:
    - P-Iris & Motorized Lens
    Motorized control of the P-Iris lens gives finer contrast and clearer image quality lighting and allows remote zoom and focus
    - Full HD Resolutions at 30 fps
    The 2 megapixel progressive CMOS sensor captures all the details with smooth, high definition video and still images
    - Wide Dynamic Range
    Wide Dynamic Range technology neutralizes imperfect lighting, providing clear images with the right amount of contrast even for backlit subjects

    Overview:
    Rugged Outdoor Reliability
    The D-Link DCS-7513 Full HD Day & Night WDR Outdoor Bullet Camera is a high-definition professional surveillance camera suitable for small, medium, and large enterprises. The camera uses a high-sensitivity 2 megapixel progressive scan CMOS sensor to deliver high quality video under a wide range of lighting conditions. A remotely adjustable varifocal lens with P-Iris ensures you can get the proper field of view, even after installation. The all-in-one rugged design makes this camera ideal for reliable deployment in surveillance applications without the need for additional accessories. The included cable management bracket protects the cabling from both vandalism and weather conditions. The IP66 rating of the DCS-7513 ensures the camera is protected from not only rain but also from water jets used to wash down buildings.

    24-Hour Surveillance
    The DCS-7513 has an integrated mechanical IR filter and infrared LEDs to allow the viewing and recording of video even in complete darkness, up to 90 feet away from the camera.

    P-Iris & Motorized Lens
    Motorized control of the P-Iris lens gives finer contrast and much clearer image quality in difficult lighting environments and allows remote zoom and focus.

    Wide Dynamic Range (WDR) Applications
    The Wide Dynamic Range (WDR) function provides properly exposed video even under backlit conditions where the intensity of illumination can vary significantly, making the DCS-7513 ideal for high-contrast environments such as such as parking structures, alleyways, entryways and shipping docks.

    Multiple Video Streams
    The DCS-7513 supports simultaneous streaming of H.264, MPEG-4, and MJPEG video to provide both high-quality and bandwidth efficient compression formats. H.264 produces a small file size, making it useful for extended recording with high detail or for use in low bandwidth networks. MJPEG delivers excellent file integrity, ideal for situations which require extensive image detail. The DCS-7513 supports multiple independent streaming profiles, each with its own resolution, frame rate and codec.

    Flexible Connectivity
    The DCS-7513 includes input and output ports for connectivity to external devices such as IR sensors, switches, and alarm relays. It also incorporate Power over Ethernet (PoE), allowing it to be easily installed in a variety of locations without the need for supplemental power cabling.

    Robust Management Software
    D-ViewCam is a software program that allows you to view up to 32 cameras on a single computer screen from a central location. Motion detection and digital input devices trigger automated e-mail alerts that can instantly inform administrators of unusual activities.

    Features:
    Exceptional Video Quality
    • 1/2.8” 2 megapixel progressive CMOS sensor
    • 3 - 9 mm motorized varifocal lens
    • Up to Full HD resolution of 1920 x1080 at 30 fps
    • Remote Zoom and Focus
    • P-Iris technology
    • Wide Dynamic Range
    • H.264, MPEG-4, MJPEG codec support for streaming and recording
    Outdoor Placement
    • Built-in IR LED illuminator with a 90 feet range for use in dark areas
    • Built-in heating and cooling ensure the camera can work in a range of climates from -40° to 122 °F
    • Rugged cable management bracket
    • IP66 certified housing
    • Glare reducing sun shield
    Flexibility and Connectivity
    • SD/SDHC Card slot for onboard storage
    • 10/100 Fast Ethernet port with PoE
    • Digital Input and Output connector for connections to external devices such as alarm relays
    • Audio in and out jacks can be connected to a microphone and speaker for 2-way communication


     Warranty
    - D-Link 1Year Limited Warranty (D-Link Service Center)
    - TechHypermart Product Warranty Trems & Conditions

     
    Specifications
     
    Specifications
    * View Official Website *
    Model DCS-7513
    Camera Camera Hardware Profile: 
    • 1/2.8” 2 Megapixel progressive CMOS sensor
    • 90 feet IR illumination distance
    • Minimum illumination: 0 lux with IR LEDs on
    • Built-in Infrared-Cut Removable (ICR) Filter module
    • 10x digital zoom
    • 3 to 9 mm motorized varifocal lens
    • Aperture: F1.2
    • Angle of view (16:9)
    • (H) 121.2° to 38.1°
    • (V) 62.1° to 21.3°
    • (D) 148.4° to 43.8°

    Camera Housing: 
    • IP66 compliant weatherproof housing 
    • Rugged Cable management bracket

    Image Features: 
    • Configurable image size, quality, frame rate, and bit rate
    • Time stamp and text overlays
    • Configurable motion detection windows
    • Configurable privacy mask zones
    • Configurable shutter speed, brightness, saturation, contrast, and sharpness

    Video Compression: 
    • Simultaneous H.264/MPEG-4/MJPEG format compression 
    • JPEG for still images

    Video Resolution: 
    • 16:9 at 1920 x 1080 (up to 15 fps), 1280 x 720, 800 x 450, 640 x 360, 480 x 270, 320 x 176, 176 x 144 up to 30 fps
    • 4:3 at 1440 x 1080 (up to 15 fps), 1280 x 960, 1024 x 768, 800 x 600, 640 x 480, 320 x2 40, 176 x 144 up to 30 fps

    Audio Support: 
    • G.726 
    • G.711

    External Device Interface: 
    • 10/100 BASE-TX Ethernet port with PoE
    • 1 DI / 1 DO
    • DC12 V, 100 mA output
    • SD/SDHC card slot
    • Audio input/output
    • DI/DO connector 12 V DC output
    Network Network Protocols: 
    • IPv6
    • IPv4
    • TCP/IP
    • UDP
    • ICMP
    • DHCP client
    • NTP client (D-Link)
    • DNS client
    • DDNS client (D-Link)
    • SMTP client
    • FTP client
    • HTTP / HTTPS
    • Samba client
    • PPPoE
    • UPnP port forwarding
    • RTP / RTSP/ RTCP
    • IP filtering
    • QoS
    • CoS
    • IGMP
    • ONVIF compliant

    Security: 
    • Administrator and user group protection
    • Password authentication
    • HTTP and RTSP digest encryption
    System Management System Requirements for Web Interface: 
    • Browser:
    - Internet Explorer
    - Firefox
    - Chrome
    - Safari

    Event Management: 
    • Motion detection
    • Event notification and uploading of snapshots/video clips via e-mail or FTP
    • Supports multiple SMTP and FTP servers
    • Multiple event notifications
    • Multiple recording methods for easy backup

    Remote Management: 
    • Take snapshots/video clips and save to local hard drive or NAS via web browser
    • Configuration interface accessible via web browser

    Operating System: • Windows 7/Vista/XP/2000

    D-ViewCam™ System Requirements: 
    • Operating System: Microsoft Windows 7/Vista/XP
    • Web Browser: Internet Explorer 7 or higher
    • Protocol: Standard TCP/IP

    D-ViewCam™ Software Functions: 
    • Remote management
    • Control and manage up to 32 cameras
    • View up to 32 cameras on one screen
    • Management functions provided in web interface
    • Scheduled motion triggered and manual recording triggers
    General External Power Adapter: 
    • Input: 100 to 240 V AC, 50/60 Hz 
    • Output: 12 V 1.25 A

    Power Consumption: • 11 watts ± 5 %

    Temperature: 
    • Operating: -40 to 122 °F (-40 to 50 °C) 
    • Storage: -4° to 158° F (-20 to 70° C)

    Humidity: 
    • Operating: 20% to 80% non-condensing 
    • Storage: 5% to 95% non-condensing

    Certifications: 
    • CE
    • CE LVD
    • FCC
    • C-Tick
    Dimension
    Weight 2.05kg with bracket and sun shield

    * Features, Package Content and Specifications are subject to change without prior notification.*

    For more details, please visit: Here

    100% Genuine Products.

    Come with Full New Standard Package

    *3 Year Distributor Limited Warranty & Full Manufacturer Warranty*


    Last Updated @ 7/12/2015 9:43:49 PM


    Last Updated @ 7/13/2015 10:03:49 PM


      Buy with confidencewe have 248 Good Ratings from buyers !

    BuyerItem IDDateRatings
    zu**** 181812777 11/19/2016 2:06:00 PM nice seller..will trade again.
    zu**** 181812800 11/19/2016 2:06:00 PM nice seller..will trade again.
    ve**** 181812777 9/18/2016 2:27:00 AM ok thx good
    ho**** 164573518 8/1/2016 7:09:00 AM -
    sh**** 164951778 5/21/2016 9:51:00 PM Very nice seller!! Super fast shipping & recommended for all!!!
    bl**** 149614038 4/13/2016 12:57:00 PM Super fast delivery....
    ze**** 165144434 2/3/2016 9:37:00 PM Very good seller. Recommended!
    ze**** 165179443 2/3/2016 9:37:00 PM Very good seller. Recommended!





    Questions & Answers   Ask Seller

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    How to Buy?

    Method 1: For Lelong User.

    Note:
    -Netpay is own by Lelong.com.my and will charge extra 3% on every transaction. We recommeded buyer to click on other payment method then pay direct to seller. Doing this way will save you 3% of netpay transaction charges and in case of out of stock will get full refund.
    -No need to send us any email or sms after payment. Just remember to update your buynow order.

    Method 2: For Non Lelong User Or Buy Direct


    AFTER you had made the payment, please email or sms me the following to make order. We dont really need the payment slip. Keep the slip upon request only.

    1. Item Title:
    2. Date Time of Payment:
    3. Amount Paid (Balance if any):
    4. Which bank you transfer to (Maybank / CIMB / Paypal):
    5. Parcel Receiver Name:
    6. Shipping address:
    7. Contact Number:

    Method 3: For Walk-In Self Collect

     

    Kestrel Computer Services
    LOT F-35 , 1ST FLOOR , AXIS AXTRIUM @ AXIS PANDAN
    JALAN CEMPAKA, AMPANG
    KUALA LUMPR
    68000 Kuala Lumpur
    Malaysia

    Phone : 012-2958921

    Tel: 03-92831396

    Email : support@kestrelit.com.my

    Please call to check stock availability in store before walk-in collection.

     

    IMPORTANT!!
    -Please read our Terms Condition before making a purchase. Please do not purchase if you are not agree with our Terms Condition.
    -Fo
    r International shipping please make a order and we will calculate the shipping charges and update to you.
    -Our next day shipping cut-off time is 8pm. Payment that make after 8pm will not be shipping on next working day. If can please make payment before 8pm so we can shipping on next day morning..
    -Receipt will only be given upon request only.

     


    Payment Method

    Account Name: Kestrel Computers Services

    MAYBANK

    564388550669

     

    CIMB

    14440072560522

     



    Contact Info

    Voice : +03-92831396, 012-295 89 21 (SMS shall not entertain) Mr.Faizan (11am-9pm)

    E-mail : support@kestrelit.com.my

    By Pos Express, Poslaju, Parcel Services, Or SkyNet

    Pos Express - 1-3days depends on location.
    Pos Laju - 1-3days depends on location.
    SkyNet For Peninsular Malaysia - 1-3days depends on location.

    Pos Malaysia Parcel Service - 5-7days depends on location.
    International Parcel / Register Mail - 7-30days depends on location.
    We do not use sea parcel for because this is taking too long time for delivery. Optional sea parcel for to save shipping cost.

    1. Shipping will be done on NEXT DAY once payment have been make except 1st saturday, sunday public holiday (base on POS LAJU KL working day).
    2. Payment that make after 8pm will not be shipping on next working day. If can please make payment before 8pm so we can shipping on next day morning.
    3. Please refer to our shipping method, you may request to change shipping method.
    4. The cost of the postage is not just the cost of a stamp, it covers: Processing, packaging, materials and delivery to sorting office
    5. In case if the shipping date falls on a holiday, we will be shipping the item on the following day. Shipping date will mainly base on POS MALAYSIA working day (KL).
    6. We will always ensure that all items are wrap nicely or 100% sealed by original packaging before shipping. If the item is broken seal please check your item first before you sign or call us immediately.
    7. Please leave us a good rating after you had received your item to let us ensure that you have been received your item in good condition. Thanks


    Terms And Conditions Of Sales And Services

    These Terms and Conditions and any document(s) referred to in them constitute the entire agreement about Kestrel Computers 's supply of the Products and Services to the Customer and supersedes all prior understandings, arrangements, representations and agreements.

    1. Definitions

    In these Terms and Conditions:

    "Customer" means the person, business, company or other legal entity that is the purchaser of the Products and Services;

     

    2. Orders

    · Kestrel Computers may reject any order placed by the Customer if there is an insufficient supply of Products which prevents Kestrel Computers from being able to fulfil such order.

    · Kestrel Computers will not be bound by any terms and conditions attaching to the Customer's order and, unless those terms and conditions are expressly agreed in writing by an authorised representative of Kestrel Computers , the Customer agrees that those terms and conditions are excluded.

     

    3. Delivery

    The delivery times made known to the Customer are estimates only and Kestrel Computers will not be liable for late delivery or non-delivery. Under no circumstances will Kestrel Computers be liable for any loss, damage or delay suffered or incurred by the Customer or its customers arising from late or non-delivery of the Products.

     

    4. Inspection and acceptance of products

    The Customer must inspect all Products upon pickup from Kestrel Computers or delivery to the Customer's premises. Unless the Customer notifies Kestrel Computers of any matter by which the Customer alleges that the Products are not in accordance with the Customer's order on the day of delivery and such notification is confirmed in writing within two days, the Products shall be deemed to have been accepted by the Customer as being in good condition and in accordance with the Contract. The Customer shall not be entitled to withhold payment of all or any of the Price of the Products whilst any claim is being investigated by Kestrel Computers .

     

    5. Title and risk

    · Products supplied by Kestrel Computers to the Customer will be at the Customer's risk immediately upon delivery of the Products to a recognised carrier for transport to the Customer or into the Customer's custody and control (whichever is the sooner).

    · Title in the Products supplied by Kestrel Computers to the Customer will not pass to the Customer until those Products and any other products supplied by Kestrel Computers to the Customer have been paid for in full.

    · If the Customer has breached these Terms and Conditions (including any payment obligations) or the terms of any relevant Sales Contract, the Customer authorises Kestrel Computers , at any time, to enter onto any premises upon which Kestrel Computers 's Products are stored to enable Kestrel Computers to reclaim the Products.

     

    6. Return policy and limited Warranty against defects

    · Every third party product you buy from Kestrel Computers is backed first by the product manufacturer's warranty. Kestrel Computers 's 7 day limited warranty against defects, may also apply. Kestrel Computers 's 7 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or Kestrel Computers . Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to Kestrel Computers 's limited 14 day warranty described above. Hardware confirmed as defective by the product manufacturer or Kestrel Computers will either be exchanged or repaired at our sole discretion within the first 7 days of ownership only. After 7 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. Kestrel Computers will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product Click Here. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 7 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RA number issued by Kestrel Computers .

    · If the Customer has chosen any Service Offering or the Products purchased by Customer are sold bundled with a Service Offering in addition to the Standard Warranty, such Service Offering will be listed on Customer's invoice, and the provisions of that Service Offering shall apply in addition to the Standard Warranty.If the Service Offering is provided by independent third-party service provider, such third party Service Offering will be listed on Customer's invoice, and Kestrel Computers will be not responsible or liable for such third party Service Offering.

    · All software provided under these Terms and Conditions are furnished subject to the terms and conditions of the license agreement relating to that software. Software license agreements may be packaged with the software, may be separately provided to Customer for signature or may require on-screen acceptance .Customer acknowledges its obligations to abide by such license agreements. Customer acknowledges that Kestrel Computers does not warrant any software under these Terms and Conditions. All software is warranted in accordance with the license agreement that governs its use.

    · Returns will be subject to Kestrel Computers 's returns policy as advised to the Customer and amended by Kestrel Computers from time to time, Each claim for the return of Products by the Customer will be dealt with in accordance with the Returns Policy. Any substitute Products to be shipped to the Customer in accordance with the Returns Policy will be sent by Kestrel Computers to the Customer by ordinary freight pre-paid. If the Customer requests that the Products be sent by means other than ordinary freight, the extra cost of such accelerated or special freight must be paid by the Customer.

    · Kestrel Computers will not be liable for any damage or defects in the Products that have been caused by the improper storage, warehousing or transport, or by any neglect, abuse or improper use, installation, maintenance or unauthorized repair of Kestrel Computers 's Products.

    · The provisions of this clause 6 do not extend to any Products which have been added to, modified, varied or changed by any person or party other than Kestrel Computers .

     

    7. Loss or damage in transit

    · Kestrel Computers is not responsible for any loss or damage to Products in transit.

     

    8. Customer's cancellation

    · Unless otherwise agreed in writing, the Customer will not have the right to cancel an order which has been accepted by Kestrel Computers.

    · If a Customer's right of cancellation is agreed to by the parties in writing, the right must be exercised by notice in writing from the Customer to Kestrel Computers not later than 7 days before the estimated date of shipment by the manufacturer or Kestrel Computers (as the case may be).

    · Unless otherwise agreed between the Customer and Kestrel Computers , upon cancellation prior to shipment, any deposit paid by the Customer will be forfeited to Kestrel Computers .

     

    9. Pre-sales advice and Technical Support

    · Kestrel Computers do not give pre-sales advice or technical support. Customer should check directly with the manufacturer in question before going ahead and placing their order.

    · The Customer shall utilise the technical support provideed by a relevant manufacturer's website or support call center for help and in any event not look to Kestrel Computers for third party product's technical support.

     

    10. Liability

    To the extent permitted by law, Kestrel Computers will not be liable to the Customer or any other person under any circumstances for any loss of use, profit, revenue,interest, goodwill or data, or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by the Customer, whether such liability arises directly or indirectly as a result of:

    · any negligent act or omission or wilful misconduct of Kestrel Computers or its employees or agents;

    · the supply, performance or use of any Products or Services; or

    · any breach by Kestrel Computers of its obligations under these Terms and Conditions or any relevant Sales Contract.

     

    11. General

    · Kestrel Computers may amend these Terms and Conditions at any time, by giving the Customer notice by mail, e-mail or by posting a notice on Kestrel Computers 's public web site. By continuing to place orders for Products and Services after these Terms and Conditions are amended, the Customer will be deemed to have accepted the revised Terms and Conditions.

    · Any provision of these Terms and Conditions which is invalid, void, voidable or unenforceable will be read down to the extent necessary, and the remaining provisions will continue unaffected.

    · The Customer may not assign or attempt to assign any of its rights and obligations under these Terms and Conditions. Kestrel Computers may assign its rights and obligations under these Terms Conditions to any person.

    · These Terms and Conditions are governed by the laws of the State of New South Wales. The Customer submits to the non-exclusive jurisdiction of the courts of that State. Unless otherwise specified, the Terms and Conditions set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act.

    Returns Policy

     

    At Kestrel Computers, we believe in being fair to our customers. If you are not satisfied with a product you purchased from us and you return the product with the original receipt or invoice within 7 days of invoice date, you may exchange the product or receive a refund less any associated cost, such as freight and re-stocking fee, except as explained below.

     

    1. For items in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of the product less any associated freight costs.

     

    2. For opened items in new condition, with the original box, packaging, manuals and accessories, except opened software, consumable, notebooks, projectors and cameras, a credit will be issued for the original purchase price of the product less:

    · any associated freight costs and

    · an restocking fee of 20% of the purchase price if the product is returned within 7 days after purchase.

     

    At the sole discretion of Kestrel Computers, unopened products may be accepted for return outside of the 7 day purchase period. In these circumstances a restocking fee of 30% will apply.
    The re-stocking fee will be deducted from any credit or refund amount offered to you.
    Credit card refunds will be credited to the original credit card.

     

    All returns must be shipped prepaid. Kestrel Computers will refund shipping charges for defective/damaged merchandise only. Products returned to Kestrel Computers without proof delivery may result in forfeiture of your refund.

     

    Returns Exceptions

     

    Opened Items
    Opened software, consumable, hardware components, notebooks, projectors and cameras return will not be accepted except items dead on arrival or damage in transit.

     

    Non-Return Basics Items

    · The term Non-Return Basis means that, unless the product is dead on arrival, damaged in transit, or otherwise returnable under statutory warranty (e.g. if the product is faulty, does not match a description or sample, is unfit for purpose), the product will not be accepted for return.

     

    Examples of products sold on a Non-Return Basis include:

    · Built-To-Order PC systems including Desktop PCs, Notebooks and Servers

    · Ex-demo, clearance or Auction items

    · Hardware components such as Processors, Memory chips, Video Cards, Motherboards

    · Licensed software

    · Products with a "Non-Return basis" label

    · Products specially ordered for a customer

    · Product listed on the packing slip or invoice as "Non-Return Basis"

    · Third party extended warranty

     

    Return Procedure

    Contact our Support Center to obtain your Return Authorization (RA) number and details including mailing address and procedures. RA numbers are valid for 14 days from date of issue. We are unable to accept returns without an RA number. More Info

     

    Taxes/Duty

    Any return from outside of Australia, customers are responsible for Import taxes, duty and any associated custom charges.
    Manufacturer's Returns Policy and Manufacturer's Warranty
    Please note that all items, except ex-demo, clearance, second hand, or damaged items, are sold with a manufacturer's warranty, unless otherwise stated.
    If a item purchased from Kestrel Computers develops a fault after 7 days from original purchase, we recommend that in the first instance, you contact the manufacturer or their authorised service centre or agent for warranty service. Warranty periods and service levels vary by manufacturer and product.
    If the manufacturer directs you to return the product to us as the seller, then you should contact our Customer Service staff as soon as possible.
    All claims for service not covered by any kind of warranty should, in the first instance, be directed to the manufacturer or its authorised service centre or agent.
    Other than as required by statutory warranties, we reserve the right to refuse any returns that:

    1. are incomplete or missing parts
    2. are not in their original packaging
    3. show signs of physical damage

     

    Revisions to these terms and conditions.

    Kestrel Computers may revise these terms and conditions at any time by updating Kestrel Computers site . All revisions to these terms and conditions are effective for transactions after the update. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.

     

     

     

    Returns Policy

    At Kestrel Computers, we believe in being fair to our customers. If you are not satisfied with a product you purchased from us and you return the product with the original receipt or invoice within 7 days of invoice date, you may exchange the product or receive a refund less any associated cost, such as freight and re-stocking fee, except as explained below.

     

    1. For items in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of the product less any associated freight costs.

     

    2. For opened items in new condition, with the original box, packaging, manuals and accessories, except opened software, consumable, notebooks, projectors and cameras, a credit will be issued for the original purchase price of the product less:

    · any associated freight costs and

    · an restocking fee of 20% of the purchase price if the product is returned within 7 days after purchase.

     

    At the sole discretion of Kestrel Computers, unopened products may be accepted for return outside of the 7 day purchase period. In these circumstances a restocking fee of 30% will apply.
    The re-stocking fee will be deducted from any credit or refund amount offered to you.
    Credit card refunds will be credited to the original credit card.

     

    All returns must be shipped prepaid. Kestrel Computers will refund shipping charges for defective/damaged merchandise only. Products returned to Kestrel Computers without proof delivery may result in forfeiture of your refund.

     

    Returns Exceptions

     

    Opened Items
    Opened software, consumable, hardware components, notebooks, projectors and cameras return will not be accepted except items dead on arrival or damage in transit.

     

    Non-Return Basics Items

    · The term Non-Return Basis means that, unless the product is dead on arrival, damaged in transit, or otherwise returnable under statutory warranty (e.g. if the product is faulty, does not match a description or sample, is unfit for purpose), the product will not be accepted for return.

     

    Examples of products sold on a Non-Return Basis include:

    · Built-To-Order PC systems including Desktop PCs, Notebooks and Servers

    · Ex-demo, clearance or Auction items

    · Hardware components such as Processors, Memory chips, Video Cards, Motherboards

    · Licensed software

    · Products with a "Non-Return basis" label

    · Products specially ordered for a customer

    · Product listed on the packing slip or invoice as "Non-Return Basis"

    · Third party extended warranty

     

    Return Procedure

    Contact our Support Center to obtain your Return Authorization (RA) number and details including mailing address and procedures. RA numbers are valid for 14 days from date of issue. We are unable to accept returns without an RA number. More Info

     

    Taxes/Duty

    Any return from outside of Australia, customers are responsible for Import taxes, duty and any associated custom charges.
    Manufacturer's Returns Policy and Manufacturer's Warranty
    Please note that all items, except ex-demo, clearance, second hand, or damaged items, are sold with a manufacturer's warranty, unless otherwise stated.
    If a item purchased from Kestrel Computers develops a fault after 7 days from original purchase, we recommend that in the first instance, you contact the manufacturer or their authorised service centre or agent for warranty service. Warranty periods and service levels vary by manufacturer and product.
    If the manufacturer directs you to return the product to us as the seller, then you should contact our Customer Service staff as soon as possible.
    All claims for service not covered by any kind of warranty should, in the first instance, be directed to the manufacturer or its authorised service centre or agent.
    Other than as required by statutory warranties, we reserve the right to refuse any returns that:

    1. are incomplete or missing parts
    2. are not in their original packaging
    3. show signs of physical damage

     

    Revisions to these terms and conditions.

    Kestrel Computers may revise these terms and conditions at any time by updating Kestrel Computers site . All revisions to these terms and conditions are effective for transactions after the update. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.

     

     

    Questions & AnswersDo you have any questions to ask merchant about this product   Ask Seller

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