Delivery
Delivery of products is a very important part in the process, especially when fragile products need to be transported over large distances. We ensure all orders deliivered products utilise the best methods possible with a minimum amount of risk.
What delivery service do we use?
Products are delivered direct from our warehouse in Kuala Lumpur.
We normally use Skynet Courier Express as our local delivery service provider.
What is the cost of delivery?
The cost of delivery varies depending on the weight of the order, destination post code and product size.
However, all cost of shipping is included FREE within Peninsular MALAYSIA with purchases above RM100.
Is the delivery insured?
Yes. All deliveries are completely insured.
How long will it take to get my products?
On average it will take within a week to receive your order once we receive your payment. Delivery times can difer based on payment approval process time, courier company pickup, etc..
When situations arise where we expect delays we will contact you normally via the e-mail address you provided with your order.
During the holiday seasons such as Chinese New Year, we do expect delays due to higher volumes so please keep that in mind when ordering for special occassions!
Special Order Products
There are a number of products we make available that require a special order to be put through which can take a considerable amount of time. In this instance you will be contacted.
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