You can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere in Malaysia, using express delivery services or ordinary mail. When you place an order, we will estimate delivery dates based upon the availability of your item(s) and your shipment’s destination. Our shipping rate for each item is different based on the weight & size of the item.
We will provide the delivery tracking number to you once we send out the item (s).
Only product that does not meet requirements, specifications or defect when received that can be returned. Please inform us before return the product.
To proceed with the return correctly, please contact Erai-Shop and explain the matters of your situation as well as, to give the tracking information on a returned package.
If you have received a damaged item, your seller will gladly send you a replacement of the same item. In the event that it is out of stock, you can pick out any other item of the same value from the same seller.
No refund or cancellations request accepted.
3. CANCELLATIONS
There is no need to contact Erai-shop to cancel orders which have not been paid for. You have to cancel it by yourself in the shopping cart.
4. OUT-OFF STOCK ITEMS
Even though we are proud to announce that our sellers keep a great variety of products in stock, occasionally certain items can be placed on back order. You will be notified via email if this occurs.
If you do not wish to wait for item availability, you may cancel your order. If we do not hear from you in regards to your cancellation before the item is shipped out, we will assume you agreed to the shipment delay.
5. PAYMENT METHODS
We accept payments via our bank accounts listed in Payment section http://www.lelong.com.my/merchant/default.asp?UserID=erainecreative&show=Payment Lelong.my Safe Trade or Paypal.
All credit card orders are subject to final verification and approval.
Each order will be security checked, verified and confirmed before shipment. It may take 1-5 working days, depending on the payment type and data provided. We will confirm the availability of your order within 24 hours.
All the items will be shipped after the verification and approval process is complete. All orders will be shipped after the funds are received from buyer's financial institution.
You will be notified via email in regards to your payment approval.
6. PREPAYMENT POLICY
All orders must be prepaid. Credit Cards can only be used in Malaysia.
There will be no surcharge for your credit card purchase. Please, be sure to provide all of your information correctly, otherwise, it could lead to a delay or a cancellation.
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