Terms and Conditions
We engage with 1 courier company and that’s Gdex. Why them? It’s quiet simple
1. Their failure to deliver within the said time frame is very minimal. They deliver within 1 to 3 business days for Peninsular Malaysia and 5 to 7 business days for Sabah and Sarawak
2. You are not at home/office and Gdex can’t reach you at your mobile or landline? Relax, they do 2nd or even 3rd delivery attempt. Most delivery companies especially Pos Laju doesn’t do that and moreover Pos Laju doesn’t call their customers. So you’ll have to go all the way to collect your item. Gdex is expensive but still we bare the extra charges and customers pay the same rate as Pos Laju. We do this because we want our customers happy.
Collect From Our Store
You can collect the item at our office. Just call us in advance and make an appointment. You can simply go to Google Maps and find for Avivac Global Venture or our office address is
Avivac Global Venture
180B Blok I, Jalan Raja Uda
Pusat Perniagaan Raja Uda
12300 Butterworth Penang
Tel : 04-314 0033
Mobile : 012-480 8011
GPS coordinate 5.421370, 100.381481
For any inquiries or complaints, simply drop us an e-mail at firstname.lastname@example.org together with your request and our customer care consultant will get in touch with you as soon as possible
1. Bank transfer, Bank-In or Internet Banking to the following account(s)
AVIVAC GLOBAL VENTURE
Once payment is made by bank transfer, bank-in or internet banking, please e-mail to email@example.com the following information;
- Delivery address
- Contact number
- Screen Shot of payment or the below information
- Bank details
- Total amount banked in
- Transaction slip ref no.
- Date & Time
- Product Name
Guarantee, Warranty and 1 to 1 Exchange
> We offer a (12) month/s guarantee, as well as 1 to 1 exchange for selected products.
> Free gifts are not entitled to any warranty or exchanges
> We refer to invoice details for warranty claims.
> For the convenience of purchaser/s, a copy of the purchaser/s invoice details are always stored, in the case of loss or damage of the original invoice details.
Terms and Conditions
> We take video/s and photo/s while packing purchased good/s prior to delivery to prevent legal issues.
> The name/s of purchaser/s shall appear in video/s taken as well for confirmation of delivery and legal purposes.
> We take great care in packing each and every item to ensure safe shipment to the purchaser/s.
> Products sent in for delivery, are all in working and good condition.
> Should the purchaser/s, not be satisfied with our products, we accept returns within (7) working days and we shall refund the full paid amount.
> For warranty claims, all return shipping cost shall be attended to by buyer.
> For refund purposes however, all return shipping cost are to be settled by buyer
Avivac Global® is a registered trademark of ©Avivac Global Venture. By purchasing products from us you agree to our policies, terms, conditions, etc. Images used by Avivac Global Venture are subject to copyright. Unauthorized copying, reproduction and usage of images, information, etc. from Avivac Global Venture are prohibited. Avivac Global Venture does not claim the rights to products sold or introduced by our company. All rights are reserved solely to their respective owners.