Last Updated @ 9/28/2016 4:14:30 PM
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We accept Netpay, Credit Card, Online Banking and Cash Deposit.
Option 1: Netpay
Follow the steps indicated.
Support Netpay Visa/Master Credit Card and Public Bank
Option 2: Online Bank Transfer/ ATM
Please email us at email@example.com for more details.
Guarantee Fast Delivery
We will choose the best and fastest express courier service based on our track record to send the order to your location.
Delivery cut off time
Monday to Friday: 12pm
Excluding Sunday and Public Holidays
Any payment made before cut off time we will courier your item out on that working day. Otherwise will be sent out the next working day.
Estimated Arrival Date
Peninsular Malaysia: Next 1 to 3 business days from delivery date
East Malaysia: Next 3 to 4 business days from delivery date
*The delivery days stated on the product page is final. Some of the limited stock item will take longer to deliver.
Please contact us if your item not received after 3 working days by email us at firstname.lastname@example.org or SMS/Whatsapp/WeChat/Line +6010 933 4019
Please mention your Lelong Order ID and your full name.
We will email the tracking number to customer after 6pm and before 11pm on the delivery date.
Please take note that most courier system is not updated online instantly, we advise you to check after 24 hours receiving the tracking number
- All sales are final unless the item is defective upon receipt.
- Customer satisfaction is always our priority and please contact us first if you meet any problems with your order before you leave negative feedback. We will assist you to ensure your complete satisfaction.
Please take note that warranty does not cover:
- Damages to item done deliberately or improper handling of it.
- Damages to products caused by either impact, liquid, sand or insect, natural disaster and act of God.
- Modifying, repairing the product without written consent.
- If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 14 days.
- Please keep the packaging well and return the goods as a whole.
- We offer 14 days return period, with buyer paying the return postage unless item is proven defective upon receipt.
- Prado will not be responsible if your shipment is lost or damaged during the return transit. However customer may claim the compensation for the relevant delivery company.
- Once we have checked and confirm the goods/products, customer will received their refund or replacement within 7 business days after the confirmation.
Policy on Out-of-Stock Items
- All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.
- In this case we will contact you and we may ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund to you for those items out of stock.
- The product was already out of stock when you made the order.
- In this case we will ship all products in the order only when the new stock for the out of stock product arrives However, in some situations we might ship the products that are available first.
- Scenario 1:
- Please contact us for investigation before you return the item to us.