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Conditions : OTHERS
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We accept Netpay, Credit Card, Online Banking and Cash Deposit.
Option 1: Netpay
Support Visa/Master Credit Card, Maybank2u, Hong Leong and CIMB Clicks.
Option 2: Online Bank Transfer/ ATM
Please email us at email@example.com for more details.
Guarantee Fast Delivery
We will choose the best and fastest express courier service based on our track record to send the order to your location.
Delivery cut off time
Monday to Friday: 12pm
Excluding Sunday and Public Holidays
Any payment made before cut off time we will courier your item out on that working day. Otherwise will be sent out the next working day.
Estimated Arrival Date
Peninsular Malaysia: Next 1 to 3 business days from delivery date
East Malaysia: Next 3 to 4 business days from delivery date
*The delivery days stated on the product page is final. Some of the limited stock item will take longer to deliver.
Please contact us if your item not received after 3 working days by email us at firstname.lastname@example.org or SMS/Whatsapp/Call +60127275388
Please mention your Lelong Order ID and your full name.
We will email the tracking number to customer after 6pm and before 11pm on the delivery date.
Please take note that most courier system is not updated online instantly, we advise you to check after 24 hours receiving the tracking number
We do offer combine shipping if buyers purchase multiple items from us and the shipping fee is calculated based on the actual weight.
The easiet way to estimate the shipping fee is to add all the items into shopping cart and the system will automatically calculate the shipping fee according to your shipping address and product total weight.
Peninsular Malaysia: RM6 for first 0.5kg, addtional RM2 for every subsequent 0.5kg.
East Malaysia: RM9 for first 0.5kg, addtional RM5 for every subsequent 0.5kg.
System will automatically calculate the combine shipping fee and show on the check out page.
For single item shipping fee is as stated on the product page or you may refer to the following calculation formula.
Item Qty Price
Product ID: 149703311 High Quality Stealth Jet Plane LED Watch Water Resistant 5 LED Color
Ship within 1-3 days 3 (Edit)
Product ID: 155054183 Google Cardboard Virtual Reality VR DIY 3D Glasses Android iOS Phone
1. Size M
Ship within 5-7 days 1 (Edit)
Total weight: 1.3 KG
Combine shipping by weight.
First 0.5KG: RM6
Subsequently, every 0.5KG: RM2 Shipping
(You have saved RM14.00 by using Combine Shipping)
Net Total RM
The combine shipping fee calculation formula:
First 0.5kg= RM6
Additional every 0.5kg: +RM2
Item A: 0.4kg x 3 units
Item B: 0.1kg x 1 unit
Total Weight: 0.4kg x 3 + 0.1kg= 1.3kg
Total Weight is split into 0.5kg unit block
In this example, 1.3kg= 0.5kg + 0.5kg + 0.3kg
If shipping address is within Peninsular Malaysia
Total Shipping Fee: RM6+ RM2 + RM2 = RM10
You save RM14.00 shipping fee by using Combine Shipping
In the event of non-stock availability for a specific order, seller would contact buyer for decision to be placed on backorder or to proceed with a full-refund thus not wasting any time for both parties.
Risk of Loss
All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the courier service.
All sales are final unless the item is defective upon receipt.
Customer satisfaction is always our priority and please contact us first if you meet any problems with your order before you leave negative feedback.
We will assist you to ensure your complete satisfaction.
Please take note that warranty does not cover:
Damages to item done deliberately or improper handling of it.
Damages to products caused by either impact, liquid, sand or insect, natural disaster and act of God.
Modifying, repairing the product without written consent.
If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 14 days.
Please keep the packaging well and return the goods as a whole.
We offer 14 days return period, with buyer paying the return postage unless item is proven defective upon receipt.
Ongshop will not be responsible if your shipment is lost or damaged during the return transit. However customer may claim the compensation for the relevant delivery company.
Once we have checked and confirm the goods/products, customer will received their refund or replacement within 7 business days after the confirmation.
Policy on Out-of-Stock Items
All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.
In this case we will contact you and we may ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund to you for those items out of stock.
The product was already out of stock when you made the order.
In this case we will ship all products in the order only when the new stock for the out of stock product arrives However, in some situations we might ship the products that are available first.
Please contact us for investigation before you return the item to us.
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