Every time after we shipped, Lelong will SMS you and we will update the tracking number and the courier company in your lelong system order.
Then you can check your tracking number status by using tracking number that we given just go to the relevant courier website to check status normaly it take 1-2 working days to delivery your home after we shipped the item.
Poslaju Express: www.poslaju.com.my
Airpak Express: www.airpak-express.com
Kangaroo Express: www.kangaroo.com.my
Thank You / Sekian Terima Kasih,
W Concept Marketing
Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any deliver return request that falls outside of our stated policy will not be entertained.
Customers are required to send in a written notice via email to us within 2 days of receiving the item for a valid exchange or return
Item return must reach our premises within a week from date of informing us
Items must be returned unused, in their original condition including taps, tag attached or packages. All items will be inspected on return
Customers are required to e-mail us the Return Details as below:
Sales Order Number:
(the order number for the item that you want to send back)
(e.g. stain item/button missing)
(your courier company tracking number)
(tell us the item that you want to replace e.g. EB8801)
Any exchange of item is subject to the same design and color only
If customer received a damaged item and request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer
If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, the balance will be credited to customer’s by coupon for future purchase. No monetary refund is allowed
MyQueen reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy
For international customer, return and replacement shipping fee will be bear half by the customer itself if return and replacement is due to Damage or Stained item
We strictly need our international customer to email us for return shipment before sending back the parcel to us, otherwise return shipment will not be entertain. We will have an after sales team to follow up the shipment and advice our international customer on the procedures
Items that are terribly damage or stained
If the quality, design, and size of item are far from your customer’s expectation, exchange of item is allowed with other design subject to the return and replacement shipping fee will be borne by customer
Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online
Item design is slightly different from the picture displayed (e.g. button or pocket)
Return or exchange is not allowed if size measurement differs about 1-3cm
Sales items is not returnable unless it is a damage item
Any Item from Premium Pre Order section that due to size, color, design, and material problem is not returnable or exchangeable
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.