Last Updated @ 3/10/2016 3:47:32 PM
- To ensure that your purchase is in satisfactory condition, it is important to check and note following:
- With this policy applied, consumers are protected from defects caused by the manufacturers.
- Our product warranty services are in Malaysia only, for the period commencing from the date of purchase and subject to the condition specified below:
- System Firmware - 24 months
- Transceiver and Motherboard - 12 months
- LCD, Touch Panel, Battery and Charger - 1 months
- Accessories ie handsfree, USB cable, etc - No warranty
- 1 to 1 Exchange within 10 days from the date of purchase for manufacturing defect.
- (terms conditions applied).
Customer Support (Mon-Sun 10:30am-7pm)
- Service Hotline: 0129289288
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HOW TO BUY?
For lelong members :
Please click buy now via Netpay / Upload proof of purchase via “other payment mode” – Do key in Order ID at payment reference / payment ID
Please key in order ID to order reference number and upload the proof of purchase to Lelong.my
p/s: There’s 3% surcharges if payment made via Netpay.
For non lelong members, please e-mail us (firstname.lastname@example.org) with full details:
1. Recipient name
2. Recipient address
3. Recipient contact number
4. Product/ Item description
5. Payment date
6. Total amount paid (include decimal pls)
7. Bank details (from which bank to which bank)
Poslaju – We ship daily – Payment before 5PM
(As long as Poslaju Klang Valley operates)
Buyer MUST Read
*Payment details required: Bank/Date/Time/Amount or Receipt.
Standard Package Definitions:-
Original Local Sets - 1 Year Warranty (T&C Applies to vendor)
1) Custom ROM will not be entertained by service centres
2) Wear and Tear / Screen Crack / Human damage are not covered by service centres
14 Days exchange (Not refund) applicable to hardware issues (As new, not scratch)
RMA / WARRANTY PROCESSING:
2)LETTER WITH YOUR INFORMATION:
3)RETURN TO OUR WARRANTY DEPARTMENT.
For any warranty issue, please email to us; email@example.com