We are commited to deliver your order in good conditions.
The exchanging policy of Mars Mobile Distribution Sdn Bhd products is: Purchaser may exchange in 7 days after purchasing if the phone is not caused by human factors.
Materials needed to show for exchanging product
Users need to bring along their purchased warranty card, invoice or receipt issued by Mars Mobile Distribution Sdn Bhd and the products together.
Every device came with a warranty of 1 year upon the date of purchase by the first consumer.
Accessories purchased are covered by warranty for only 3 months upon the date of purchase by the first consumer.
ORDER ACCEPTANCE AND PRICING
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email. After successful verification, you can expect to receive your order within 3 to 5 working days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do reserved the right not to allow the return of products or refund of any transactions although the conditioned above is met.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or call us 0197709090
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, unless they are defective or damaged.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send your item to after confirmation from us.
To return your product, you should mail your product to the following address after confirmation from us:
Mars Mobile Distribution Sdn Bhd,
Tingkat 1,No 25 and 27 Jalan Seri Warisan, 81900 Kota Tinggi, Johor.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over MYR100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions & AnswersDo you have any questions to ask merchant about this productAsk Seller
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.