Last Updated @ 8/5/2016 10:08:02 AM
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Please make payment within 3 day after order made.
Please fill in our email address : email@example.com in your online banking transference and also order ID for faster processing.
Customer can use Credit Card to make payment via NETPAY,
Maybank, OCBC Bank, CIMB Bank, Hong Leong Bank, RHB Bank, Public Bank.
Bank account number will be provided.
Should you required further assistance please contact
or PM us at Lelong Store
1. We are using PosLaju or other courier company for our parcel shipping and Pos Malaysia-Domestik for all "Free Shipping" items and product 1 kg above. Please make sure your name, shipping address and contact number is correct. Please note PosLaju service do not ship to PO box address. All orders will be sent out during weekday except public holiday.
2. For in stock item, we ship out on the SAME WORKING DAY if payment are received or cleared before 12noon. Courier company (PosLaju) normally take 1-2 days to make delivery to the address. Sabah and Sarawak may take 2-3 days to make delivery. (Except Saturday, Sunday Public Holidays)
3. For inter-bank or GIRO payment, the order will only be delivered once the transaction of payment is complete which usually takes about 3 working days.
4. All shipment will be carefully packed to avoid damage during the transit.
5. We will inform customer courier tracking number via Lelong Update Shipping Details once an order is shipped. You can enter the tracking number in PosLaju and click Online Shipment Tracking System to check your delivery status.
Note: Some Poslaju tracking links always shown NO RECORD FOUND, which is confusing, please ONLY track your parcels in below link or call 1300-300-300 for latest update.(http://www.pos.com.my/pos/appl/service/sub_poslaju.asp)
6. Delivery sometimes delay is out of our control. Delivery could be delayed due to addressee not around at time of delivery, location address, public holidays or delivery workload of Poslaju. We DO NOT guarantee next day arrival of consignment although we have achieved over 95% successful rate in next day arrival.
7. Please contact us if you did not receive your parcel within 3 working days after shipped. We will not responsible for parcel unclaimed after a month from the shipped date. Its not our responsibility to follow up each consignments due to large amount of parcels sent out everyday.
8. Delivery charges may vary depending on the products and weights. Some large volume / heavy weight item will have additional shipping charge to Sabah / Sarawak.
9. Drop us an email or sms if u prefer combine shipment, feel free to enquire through email at firstname.lastname@example.org
or PM us at Lelong Store.
You may track your parcel through Poslaju tracking Site:
- The picture color shown may slightly different from the actual items color due to the differentiation of the computer resolution and the monitor quality.
- All item will check before send out, if damage item receive, please contact us within 3 days to solve the problem.
- Items sold are not refundable or exchangeable just because of not up to your expectation, not looking good or you do not like it anymore.
- We will make sure our stock quantity always enough to fulfill customer demand, if really out of stock, we will 100% refund without any extra handling charges.
Returning Good and Refunds
Currently all product sold is not refundable. We carefully tested our product before sending out.
If there is defective on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 7 days, all complains must be made within 7 days after receiving goods, after that all complains will not be entertained.
*20% restocking fee applied for exchange to other model.
If you purchase or make payments to Double EE Collection, this confirms that you have read and agreed to the terms and conditions stated in the Warranty and Return Policies posted in this page of our website.
1. All items are quoted in Malaysia Ringgit, postage fee is excluded.
2. All items price are non-negotiable.
3. All items sold are not exchangeable, Customers may exchange purchased goods with any available product(s) of the same price or higher (with payment top up) with 20% restocking fees + Shipping cost will be levied on agreed exchange(s) - with exception of wrong item(s) shipped. Product(s) received by customers with manufacturing defects are entitled to 1 to 1 exchange of the same product within 7 days of the delivered date (as stated in courier service tracking).
4. Full refunds guarantee in case of out of stock.
5. There might be some colour difference compare with actual items due to lighting and monitor setting.
6. Due to human measurement method is used, there might be 1-2cm variation. This will be considering as normal.
7. We only accept cash bank-in or online transfer for payment through the mentioned bank account.
8. We will not responsible against postage lost or damage. All items are thoroughly inspected before delivery.
9. Payments must be received within 3 days of order checkout, after which we will assume the order has lapsed, and the item will be re-listed and sell to others party without further inform buyer.
10. Pre-order must be made within 10 days from the date started. Full payment is required for pre-order item. Fully refund for item out of stock.
11. We will ship out your item within 2 working days. We will contact you if the shipment will later than 2 working days. A shipment tracking reference also will update you after item is posted out.
12. Warranty is not cover for all the selling items, unless stated otherwise.
13. We reserve the right to amend our terms and conditions without prior notice when it deemed necessary.
14. By placing an order with us, you agree to be bound by the Terms Conditions above.
Double EE Collection is not liable for any shipment costs or shipment lost/ damage during return shipment.
Full refund is payable to customer if product(s) of exchange is out of stock. Customer is also allowed to choose other available product(s) of the same price or higher if exchange product(s) is out of stock.
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