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Terms and Conditions

Satisfaction Guarantee

We understand that it can be difficult to choose products when ordering online because you don't get to feel them in your hands and get a first hand look at them.

To ease your mind and help you make your decision, we are now offering a 100% Customer Satisfaction Guarantee where you can return the product you have purchased.

There are conditions to this offer which are outlined below.

  • You must notify us within 7 days of receiving the product if you want to take up this offer.
  • You must return the product as new so that it can be resold as a new item. If the item is not as new when we receive it we will send it back to you. You will be responsible for paying the return postage before we send the product back.
  • You are responsible for sending and paying to have the product returned. We highly suggest making sure the delivery is insured. We are not responsible for damage whilst in freight, that is your responsibility.
  • You will receive a credit only for a returned item, not a full refund. The credit will only be for the amount of the item, not the shipping cost. If the item(s) were part of our FREE DELIVERY incentive then the shipping amount will be subtracted from the cost of the product and that is the credit amount you will receive. For example if you bought an intercoler kit for RM1000 (FREE DELIVERY) and it cost us RM100 to ship then you will only receive a RM900 credit.
  • Depending on the supplier, some products may incur a re-stocking fee which will be taken into consideration when working out your credit.
  • At this present time this offer does not apply to wheels, seats, bodykits, exhaust systems, and other bulk items (more than 10kg).
  • Products on special are excluded from this offer.
  • Only available to Malaysian customers.
  • Not all products qualify for this offer so before you order please ask us to avoid dissapointment.

We are doing our best to ensure you are as happy as possible when ordering products through us!


Policy

Warranty Returns

WARRANTIES

If an item is damaged upon arrival, kindly take as many photos as you can of the damaged package and its contents so that we can lodge a complaint to our service provider. At the same time, we will send you a replacement unit.

If upon receiving the goods, and you find a defect, kindly get in touch with us. We will arrange for the item to be sent back to us and send you a replacement.

Most of our products are listed as No warranties due to the cost involved for buyers to return the item. However, for buyers who are willing to pay for the shipment of the items, we will accept it for servicing and repairs. Warranty period is based on per item basis. Warranty is provided by manufacturer and items must be sent back to Naluri Semesta Sdn. Bhd. at the following address together with proof of purchase:

NALURI SEMESTA SDN. BHD.
Attn: Warranty Returns Department
3 Jalan Mawar 15, Taman Mawar,
Cheras 56100
Kuala Lumpur, Malaysia
+60196593061

You will be given a time frame for the repair or replacement of the item once the item is received by our Warranty Claims Department.

Delivery and handling charges is borne by the customer.

RETURNS

All item purchases are entitled up to 30-days Money Back Guarantee or Exchange. All shipping charges or postage fees, handling and packaging costs will be borne by the buyer.

You will be fully refunded if the following conditions are met:
  • Item in original condition and original packaging
  • No scratches, dents or damages to the item whatsoever
  • No alterations to any part of the item

Please contact us before hand so that we can submit a return claim on our side and then you proceed to ship item back to:


NALURI SEMESTA SDN. BHD.
Attn: Warranty Returns Department
3 Jalan Mawar 15, Taman Mawar,
Cheras 56100
Kuala Lumpur, Malaysia
+60196593061



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