1. 3B Wonderland strongly respects to individual privacy and promises that all customers information will be keep in confidential. We do not sell, trade and exchange our customers personal information to third party.
2. All customers are told to fill-up all the personal information correctly as these information are needed for courier company to deliver your parcel on time. Those important information need to be fill-up, such as Name, Phone number, Email etc.
3. After been noticed your purchase order confirmation, please make payment within 2 days, otherwise your purchase order will be cancelled.
4. Regarding to our delivery method, please refer to link Delivery
5. Regarding to method of payment, please refer to link Payment
6. For any latest offer/promo code, please refer to link News
7. Regarding to our return policy, please refer to link T&C below.
8. For any inquiries please feel free to drop your message at our website or email us at firstname.lastname@example.org
All buyers are denoted to be agreed on all the rules and regulation stated above
All returns must be done within 7 working days from the date of receipt (Parcels must arrive at our office within 7 working days).
NO exchange or return is allowed because of sudden mind change
All orders placed using Discount code cannot be returned or exchanged.
Do note that Sale items and items purchased during promotion are not applicable for any returns/exchanges.
To be eligible for exchange or refund,
All return items must be in their original condition.
Major defect is discovered
Wrong item is delivered
Items which do not fulfill any one of the 3 criteria will be rejected duly.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuers policies.
Customers will be fully responsible for the postage charges involved in the exchange. Parcels have to be mailed back. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please wait for confirmation from us before sending your item back to us.
If you are not able to comply with the above requirements, 3B Wonderland reserves the right to refuse the exchange or refund.