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Terms and Conditions

All the order made before 3 p.m. would be processed by the same day, Shipping to be made within 1 to 3 working days. Delay perhaps 5-14 working days if out of stock. We only ship complete order.

POS Laju National Courier will be our priority courier choice for mobile accessories and gadgets.

However, for HEAVY or OVER DIMENSIONS items such as Mi TV, NineBot Mini, Mi Weight Scale, Mi Air Purifier 2, Mi Air Purifiers Filters, Table Lamp, Laptops bags or any items that exceed 3KG in weight or dimension calculation, we will proceed with Pos Malaysia. (1-2 weeks delivery for Peninsula Malaysia, 3-4 weeks or more delivery for East Malaysia).

If you have preferred Courier service company, please contact us before place order you so that we can check the additional costs and handling fees.

AcePro reserves the right to change Courier company / Postage method without informing the buyer.


Please made the payment within 48 hours after placing the order.

Self collect arrangement, please inform us 24-48 hours earlier through Call/ WhatsApp / WeChat email to ensure stock availability.

http://www.lelong.com.my/merchant/Default.asp?UserID=acepro&show=ContactUs
Office Tel : +603 - 77343238
Whatsapp/WeChat Preferred
H/P : 018-6666296 (GiN)
H/P: 012-5129282 (HARRY)


We will NOT RESPONSIBLE for any item losses or spoilt during delivery by post service.Good sold are not refundable or returnable or exchangeable. We will review for special cases.

We reserve the right to update or modify this T&C ( the "Terms and Conditions"), any policies, product details and prices at any time without prior notice. For this reason, we encourage you to review the T&C, any policies, product details and prices whenever you make an order. If you do not agree to these terms, please do not place any orders.


Policy

Warranty Policy
1. General
- 7 days upon buyer receive the goods for used phone and 12 months for new phone unless stated on the product page.
- For Xiaomi products, the warranty will be 30 days unless is stated in the advertisement description.
- To save costs and troubles, all product will be unbox and checked to ensure the product is not DOA (Defective on Arrival) before sent out. If buyer wants item in original sealed condition, please put remark "sealed pack" when checkout. No warranty will be provided for sealed items.

- NO WARRANTY for tear and wear parts or products. Example: Tyres, Filters, Brushes, etc.


2. Warranty Service
- All the goods will be checked for fully functional and packed nicely before sent out. It is advice to have a video of unpacking the parcel. Any missing items or products is not in good condition upon receive will not be entertained.
- Warranty on manufacture defects only. The warranty does not cover tear and wear, loss or damage to the covered product while in the course of transit, delivery, or redelivery, loss or damage caused by accidental or intentional physical damage, any modification or alteration of hardware/software, spilled liquids, insect infestation, misuse, abuse or service costs or damage caused by unauthorized repair personnel, alteration or removal of the warranty seal/sticker.
- Please capture the photos/video and send to us of the goods which is not functioning so that we can troubleshoot the defects.
- Customer will need to bear the postage fees sent back to us.
- We would bear the postage replacement.However if the product is not faulty or warranty voided, customer will bear the postage fee to sent it back.




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