We normally ship out orders within 1-3 or 3-5 working days (as advised on our product listings). Should there be any unforeseen delay beyond our control, we will advise customers as soon as possible so that you are aware of the timing of arrival.
Gdex Express is our current default courier service. If you prefer Poslaju, kindly advise us when you place your order. Normally you will get it on the next working day or the following day for areas outside main cities.
Once shipped, we will advise you the tracking number via lelong / email. In the event we are unable to ship out within 3 working days, we will usually inform you on the delay.
Can I Self Collect
We have a retail store in Low Yat Plaza. If you wish to visit us at our retail store, please call us to make an appointment first prior to your visit so that we can check the availability of the model/product as our stocks are sold from time to time and our webstore product listings may not reflect the up to date stock status. Certain items are also not available for self pick-up as these could be special offers available for online orders directly shipped from our warehouse only.
Insurance / Covering for Item Lost / Damage:
Please note that maximum compensation from the courier company for Lost / Damage item during delivery is RM100. If you need insurance coverage, please call us to arrange for it and also pay for the additional insurance coverage fees.