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Terms and Conditions

Terms and Conditions

 

Welcome to Techbiz Online Store. Terms and conditions stated below applies to all visitors and users of Techbiz online store /http://www.lelong.com.my/merchant/asiatechbiz.htm. You're bound by these terms and conditions as long as you're on Techbiz online store /http://www.lelong.com.my/merchant/asiatechbiz.htm.


Buyer's MUST READ

The following terms and conditions govern the sale of products by Techbiz Online Store. By submitting your on-line order to Techbiz Online Store, you have indicated your acceptance to be bound by these terms and conditions of sale. At Techbiz Online Store's sole discretion, these terms and conditions may be changed without prior notice at any time.

1. Goods sold are not returnable, exchangeable or refundable.

2. Confirmed order must pay within 2 days.

3. Please allow us 1 to 2 working days to process order shipment.

4. Tracking number will be provided/updated within 24 working hours after shipment made. (Lelong or SMS)

5. Availability
Techbiz Online Store does not guarantee that products and services advertised on our website will be available when ordered or thereafter.

6. All orders are based on first come first serve basis. If the item you ordered is unavailble/sold out, you may cancel that item and request for a refund or place a back-order for it, however the remainder of your order will be shipped. We will contact u via email, lelong PM, or phone. (Please MAKE SURE your given Contact Details are correct so we can get in touch to you.)

7. Seller shall not held responsible for lost damage of the item during delivery by courier service. However, buyer has the right to claim from the courier company.

8. You may request for a hardcopy receipt under the remark section on your order.

9. If you prefer to have a product test, kindly request before order being shipped.

Order Cancellations Change
For the benefit of our customers, we attempt to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to difficulty of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.

Please review orders very carefully prior to submitting them and in the case a cancellation is necessary; please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. Unfortunately, no guarantees can be made.

10. Shipping Risks during Shipping
When products are shipped to you by common courier, Techbiz Online Store's liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of a liability provided by the common carrier's terms and conditions of carriage. You may wish to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered by making the approriate requests when placing your order with Techbiz Online.

11. Errors, Misprints, and Omissions
Our goal is to provide current and accurate information on our website. However, errors, misprints, and omissions sometimes occur. These include but are not limited to incorrect or incomplete prices, descriptions, specifications, stock availability, photographs or illustrations. Techbiz Online Store makes no warranty that the content of the website is accurate or complete.

Prior to shipment or delivery of any order, Techbiz Online Store may cancel, reject, correct, or terminate any order for products, services, or insurance for which the price was incorrectly displayed or where we otherwise displayed erroneous, incomplete, or inaccurate information. Techbiz Online Store cancel, reject, correct, or terminate at any stage of the order processing, including after an order has been submitted and confirmed, and your credit card or debit card has been charged or an eletronic funds transfer has been sent or received. In the event your order is cancelled by Techbiz Online Store after your payment has been made, Techbiz Online Store will proceed a refund to you via eletronic bank transfer.

Techbiz Store is not obligated to complete any sell of products, services, or insurance based on errors, misprints, or omissions on our website.

Techbiz Online Store may at any time, with no prior notice or liability to any website user (a) correct any error, inaccuracy, or omission; (b) change the products and services available on the website, or the prices, fees, description, and specifications of such products, services, and insurance; (c) limit quantitie, promotional or otherwise, available for sale.

If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please refer no.14 and no.15 for return and refund policy.

12. Refund Policy
Refund only when the item is sold out/unavailable.

13. Return Policy
Any item purchased from Techbiz Online Store may be returned for credit, provided that it is returned sealed (in its original, unopened, undamaged packaging, with all documentation, just as it left Techbiz Online Store), via appropriate shipping methods. If a unit is returned unsealed, any costs incurred in the recertification of that item to the condition stated on the original invoice, plus any applicable restock fees, will be deducted from any refund or will be invoiced to the customer. Recertification fees will apply to any unsealed units returned without regard as to whether the unit was actually installed or otherwise used. Techbiz Online Store reserves the rights to reject or refuse to refund if the item has been unsealed by the customer.

 

**Payment references are required:
Bank/Date/Time/Amount or Bank-in receipt.

**Delivery details are required:
Full name, Address, Contact number, and Email address.

**Shipment to University/College/School/Campus, must provide student ID as reference.

**CHEQUE payment would take at least 3-working days before clearing.

**Payment by funds transfer from third-party bank account maybe delay at least 1-working day.

 

 


Policy

Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible.

Warranty

  1. Please keep a copy of the courier's Consignment note, Tracking number or Order ID as reference for warranty.

  2. All products are covered with warranty, further details may refer to us.

  3. Product warranty for repair/replacement may take 3 to 8 weeks, because the faulty unit is being return to the distributor/assigned service center.

  4. We offer 1 to 1 exchange policy for faulty item in the first 7-days, beyond that will be treated with normal warranty procedures.

  5. Warranty do not cover burn, mark, lightning strike, water, during courier delivery or any physical defect/damage caused.

  6. Warranty do not cover modification, personal repair or excessive over-clocking results in malfunction.

  7. Certain products may require manually registration by the buyer.

  8. Please note that buyer are required to pay for the shipping fees when sending-in warranty/warranty return.

  9. Extended warranty by manufacturer or distributor after the first year, if you send RMA to us, it may have extra charges.

RMA / WARRANTY

Email to us for warranty queries:

helpdesk@asiatechbiz.net

 

RETURNING REQUIREMENT:

1)PRODUCT

2)LETTER WITH YOUR INFORMATION:

-Name
-Address
-Contact
-E-mail
-Order ID/Invoice Number/Purchase Date
-Problem simple desription

3)RETURN TO OUR WARRANTY DEPARTMENT.

If you have any questions please call our customer service team on 04-442 1534




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