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Terms and Conditions

Terms and Conditions

Welcome to XANTZ VENTURE SDN BHD web site online store. Terms and conditions stated below applies to all visitors and users of XANTZ VENTURE SDN BHD. You're bound by these terms and conditions as long as you're on www.bigtools.com.my.

General
The content of terms and conditions may be change, move or delete at any time. Please note that XANTZ VENTURE SDN BHD have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, XANTZ VENTURE SDN BHD will take immediate actions against the offender(s).

Site Contents and Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by XANTZ VENTURE SDN BHD.

Comments and Feedbacks
All comments and feedbacks to www.bigtools.com.my will be remain XANTZ VENTURE SDN BHD's property.

User shall agree that there will be no comment(s) submitted to the www.bigtools.com.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

Newsletter
User shall agree that XANTZ VENTURE SDN BHD' may send newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification
The user shall agree to defend, indemnify and hold XANTZ VENTURE SDN BHD' harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk. www.bigtools.com.my will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
From time to time, there may be information on www.bigtools.com.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.

Termination
This agreement is effective unless and until either by the customer or www.bigtools.com.my. Customer may terminate this agreement at any time. However, www.bigtools.com.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.


Policy

Return and Refund Policy

All items sold in Bigtools is come with “7 days Satisfactory Return Guarantee”.

Requirements for a valid return:

  • All return item including packaging, box , plastic and tagging must in new, original, unused and unworn condition. Bigtools.com

    reserve all discrete right to reject this return, if found this return does not meet our requirement.

(To further jusfity whether or not your return items are qualify to meet Bigtools.com return policy, we seek your kind coordination to take few photos for the return items in all dimensions and email to contact@bigtools.com.my ;€‹for our "Friendly Customer Team" to advise you on this matter.)

 

  • Proof of purchase (order number, tax invoice, etc.)
  • Bank details in Shipping Label if the original payment is made via iPay88 or Cash-on-Delivery
  • Include printed Shipping Label and Bigtools Tax Invoice in each return package box
  • Reason for return has to be valid and return acceptance conditions met.

Refund of shipment cost:

  • If buyer requested 'Return' due to damaged, faulty or wrong product,seller has to bear buyer's return shipping fee.
  • If the 'Return' is due to buyer's change of mind, then buyer will bear their own shipping fee to return the product to seller.

XANTZ VENTURE SDN BHD will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.

Please return your purchase to the following address:
XANTZ VENTURE SDN BHD
NO 69, JALAN BETIK 1,
TAMAN KOTA MASAI,
81700 PASIR GUDANG,

Please contact us at contact@bigtools.com.my or 019-772 0326 if you have any questions or doubts.






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