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Pos Malaysia: No more delivery of Power Bank to East Malaysia

24 Mar 2016 - 24 Mar 2019, Hits Count : 1181Posted Date: 24 Mar 2016









Mutakhir ini, Pos Malaysia Berhad menerima banyak pengeposan bateri litium dan power bank ke Sabah, Sarawak dan luar negara. Selaras dengan peraturan yang terkandung di dalam Peraturan Barangan Berbahaya (Dangerous Goods Regulations), terbitan International Air Transport Association (IATA), Pos Malaysia Berhad tidak boleh mengendalikan item berbahaya di dalam mel udara, bungkusan udara dan EMS.

Bateri litium dan power bank dikategorikan sebagai barangan berbahaya. Pelanggan diminta untuk memastikan tiada bateri litium atau power bank terkandung didalam bungkusan yang dihantar.

Larangan ini berkuatkuasa pada 1 November 2014 dan sebarang pegeposan item yang mengandungi bateri litium atau power bank akan ditahan di Pos Malaysia International Hub (PMIH). Semua hantaran yang ditahan boleh dituntut kembali tanpa pemulangan caj pengeposan.

Untuk sebarang pertanyaan, sila rujuk kepada kakitangan kaunter atau hubungi Pusat Khidmat Pelanggan kami di talian 1300 300 300 atau layari www.pos.com.my

Dear valued customers,

Pos Malaysia has announced all parcels that contained lithium are no longer allowed to be delivered to East Malaysia. This includes Sabah, Sarawak, and the Federal territory of Labuan.

Products such as uninterruptible power supply (UPS), power bank, automatic voltage regulator (AVR),  and lithium batteries
are all categorized as prohibited items based on the regulations as stated in International Air Transport Association (IATA).

However, this only applied to Pos Malaysia/PosLaju which doesn't affect other courier companies such as GD Express but the rates may be slightly higher.

To check rates for other couriers, please do not hesitate to contact us.

Thank You.



Regards,

Castle IT Online Store


 


 

Purchase Guides & FAQ

03 Jun 2015 - 03 Jun 2018, Hits Count : 2070Posted Date: 03 Jun 2015

To all our valued customers

1. Please email to us at sales@castleit.com.my ONLY IF YOU ARE:

a. NOT a Lelong member and wanna notify us with your order, delivery and payment details


b. NOT a Lelong member and looking for warranty assistance/queries

c. Requesting for quotation (corporate sales and etc)

2. Please DO NOT email to us IF YOU ARE a Lelong member, because:

a. you can MESSAGE us directly on Lelong

b. to avoid further clarification, delay, confusion, duplicated messages, unnecessity, or any interruptions

3. What do I have to stated in the email for my quotation or queries?

a. List down the items and details (Brand & Model are required)

b. Quantity that you would need for each items

c. Delivery location

**We will then revert to you accordingly.

We are always looking forward to serve you better.

Thank you and appreciate for your support.



 

RMA (Warranty Claims)

19 Dec 2014 - 19 Dec 2019, Hits Count : 3440Posted Date: 19 Dec 2013

Dear valued customers,

Please refer below to follow our simple step-by-step warranty claim process.

Step 1: Kindly submit the following:



Step 2: Please ensure all items are well packed and ready for pick up.

Once your request is being processed, a warranty pick-up will be assigned to your place within 1-2 working days.

Note:

- Nonetheless, shipping fees will be charged for both ways except DOA. 

- Service fees will be charged for warranty that has expired.

- We are unable to provide an exact date of the warranty return as some warranties may take longer than usual (e.g. 1-8 weeks); depending on the service progress of each vendors.

- We will be in touch once your warranty is ready for return or further references are required.

Meanwhile, we apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience.

Thank You.



Best Regards,

Castle IT Online Store


 



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