- directd Retail & Wholesale Sdn Bhd
Terms and Conditions

 

  1. Price listed in our website is final and non-negotiable. However, for corporations we do have special rate subject to quantity purchase.
  2. Accessories included in the box are as per listed in our advertisement. Please note that we do not provide the connector for certain imported sets which comes with a 2 pin charger.
  3. All shipment of order is made on the same day if payment is made before 4.00pm on Monday-Friday (except for public holiday). However, for no stock item, we will try sending the item within the next 2 working days or refund / replacement will be offered to the buyer on the 3rd day.
  4. Good solds are not returnable. If in any situation that customer insists on returning the product within 7 days from the date of purchase, we will charge restocking fee of 20% or more, subject to the item and package condition verify by our technician and sales representatives.
  5. Our sales team are not responsible for mis-selection of every item purchased by customer. Customer can consult them for advice but the final decision is on customer responsibility.
  6. All imported sets are not in sealed box condition, only Local Original sets sometimes comes in a sealed box.
  7. Please make payment and upload proof of payment (for offline payment method) within 24 hours from the time of order, failing which we reserve the right to reject your order.
  8. Proof of payment must be either screenshot or picture of original receipt from online banking, cash deposit machine, or bank counter. E-mail confirmation will not be considered as proof of payment.
  9. We reserve the right to withhold payment if the transaction appears to be a possible fraud. i.e. Payment made by a third party, and not by the buyer or recipient of the goods. We will lodge a police report in the event that we find the payment is fraud.
  10. We will verify the payment and process the order accordingly.
  11. If the item(s) customer purchased is not in stock, we will try to post it again on the next day. However, if the item is still not in stock on the 3rd day of the date of purchase, we will inform the customer and offer a replacement / refund subject to the customer agreement.
  12. We reserve the right to change the price without prior notice. In the case of our system is being hacked, malfunction or description is inaccurate, we reserve the right to cancel the order and return full amount if payment has been made.
  13. To avoid delay in shipping, please do not send the same order to multiple sales people. Deal with 1 sales person or 1 mode of contact: for example, if you order via email, continue to communicate by email. If you order via WhatsApp, continue to communicate via WhatsApp.
  14. We only ship within Malaysia only.
  15. Free shipping is entitled for selected products only.
  16. If customer decide to cancel the order or request a refund on personal justification, we will charge RM20 for admin fee, that will be deducted from the refund amount.
  17. Refund process will takes approximately 5 working days to complete. However for credit card purchase, the refund will take approximately 10 - 14 days to complete.
  18. Warranty covered under brandstar / directd are depends on the model of the phone ; ;‚¬ ;€œ 12 / 24 months for transceiver, 3 months for LCD module, 3 months for accessories. For full terms and conditions, please refer to our warranty page here:

    http://www.directd.com.my/tc

  19. Warranty period for local original set is set bythe authorized distributor / manufacturer.
  20. For original product purchase from us and in need of warranty, DirectD will assist to send the product to authorize service center. Any negotiation regarding the warranty is between the owner of the device and the service center itself.
  21. We do not accept payment via PayPal, local cheque or international TT. We will not be responsible for payment using these method.

***Please do not proceed if you do not agree with any of our terms and conditions***


Policy

Return Policy

Good solds are not returnable. If in any situation that customer insists on returning the product within 7 days from the date of purchase, we will charge restocking fee of 20% or more, subject to phone and package condition verify by our technician and sales representatives.

Warranty Terms and Conditions

All products sold by DirectD are covered under warranty, subject to its respective terms and conditions as followed:

 

Original set

Warranty coverage, policy and its length follows as what set by its principal. Customer can send all their purchased original set direct to authorized service center for warranty request purpose. Otherwise, DirectD customer can bring to our service center and we will help send the item to the authorize service center based on our schedule.

Import Set

All import set is covered under warranty by DirectD Retail and Wholesale or Brandstar Mobile City.

12 months warranty coverage:

Samsung, LG ,Asus, Sony, HTC, Lenovo, Motorola, Xiaomi, Meizu, One Plus and Blackberry and all models of smartwatch.

Details coverage:

12 months coverage for transceiver and its related part, and software

and 3 months coverage for lcd and its related part, battery, charging port, buzzer, vibrator and accessories (AC plug, earphone, cable, battery kit).

* Water damage can still happens to waterproof devices due improper use. In this scenario, it will still fall under invalidation of warranty

.For Sony smartphone, the waterproof policy and dos and donts can be found on its official website here

 

* All phones and tablets that are not listed above and categorized under DirectD / Brandstar warranty automatically falls under this category.

** Please be informed DirectD is not liable for any data loss due the repair / services done by our service center. Customer needs to back up their data themselves in prior to send their item for warranty.

*** During the repair process, DirectD have the rights to remove any parts / accessories whenever needed. For example tempered glass / screen protector / customized sticker or skins might be removed for the repair procedure. We will not replace or be responsible for all the removal or damaged to any added accessories.

 

Invalidation of Warranty

1. Warranty is invalidated if the defect is caused (with intention or no intention) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse.

2. It is invalidated if unauthorised persons carry out any alterations or repairs.

3. If the warranty card/receipt/tax invoice has been altered, defaced or erased in any manner whatsoever.

4. Unable to provide us with the original proof of purchase during warranty claim.

5. Product purchased from non-authorised dealers or from overseas (unless applicable international warranty applies).

6. Cosmetic damage (dent, crack, scratch and etc.).

7. Spillage of food/liquids or detection of water / liquid inside the device (Applicable to both non water proof and water proof device).

8. Operating with incorrect or irregular voltage supply.

9. Corrosion, rusting or stains.

10. Improper testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind.

11. If any part or parts of the unit are replaced with a part or parts not supplied or approved by us

12. Repair or attempted repair by any party other than DirectD authorized service center.

13. Where the product serial has been removed or made illegible or has been tampered with.

14. Use of the product in a commercial environment (become display set, event functions, advertising and etc.)

15. Where any ancillary equipment or 3rd party software causes the problems or damage

16. Infestation by insects or vermin

17. Incomplete or improper installation

18. Use of which is not designed

19. Use with 3rd party battery, charger and cable.

20. Damage due to improper packing during shipment to DirectD for warranty purpose

21. Disasters such as floods, fires, winds, earthquakes or lightning

22. Damage due to foreign material

23. Damage due to exposure to moisture, dampness or extreme thermal environment conditions

24. Various product models have differing specifications, functions, display, appearance and performance, and is not regarded as a defect in the product.






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