- grandphonestore's Online Store
Terms and Conditions

  1. All goods sold are not refundable nor exchangeable.
  2. Upon receiving the items, if there is ANY defect/damage, please email notification in writing together with supporting picture within 24 hours of receiving the items. Otherwise NO defect/damage claim will be entertained.
  3. Items returned must be in the original condition together with the accompanying packaging.
  4. It MUST NOT have any sign of damage or misuse. Otherwise the defect/damage claim will become null and void.
  5. All our products carry warranty from their respective manufactuer or distributor.
  6. For original set, please refer to the respective manufacturer website or in box document (if any) for warranty and return policy.
  7. For AP set (IMPORTED SET) 1 YEAR WARRANTY BY GRANDPHONE. First 3 Months [LCD (included Touch Screen and Digitizer), Battery, Charge, Data Cable and Accessories (included camera)].12 Months for Transveiver and Software.


 


Policy

* WARRANTY WILL NOT COVER USER FAULT :
WATER DAMAGE
SCREEN CRACK
ROOTED / JAILBREAK
PHYSICAL DAMAGE (DENT, CRACK, SCRATCH and ETC)
WARRANTY STICKER DAMAGE




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