|1. How is my order delivered to me?|
|All items will be anonimously sent to your home by our professional courier service. Package will arrive in a ordinary plain package, with no indication of what and #39;s inside.|
|2. How long does it take to deliver my order?|
We are using courier service, depending on your delivery location the time vary from 2 days. For a more detail on our shipping structure please click to our shipment page below.
Cheque orders generally takes longer to delivery mainly because payment need to be cleared before we proceed to delivery the order.
Late delivery may also be the result of lost packages where we have to re-send your order. We will normally notify our customers if their packages were lost.
|3. Do I need to be at home to receive my order?|
Unless you choose to specify to only allow the recipient to receive, anyone in your address location can sign to receive your package. If no one is at home, the courier company will leave a call card. Just call them and let them know when is the most convenient time for them to deliver to you.
Please note that we only warrant on two (2) delivery for each order. Should the recipient/buyer fail to receive the good within the two delivery, please contact us 03-2141 4288 to arrange a pick-up at our outlets.
|4. Can I deliver my orders to a P.O Box address?|
|No, we do not deliver to P.O Box addresses.|
|5. Will my personal information be kept private?|
|We value our customers and their privacy. Please be assured that the information collected is protected from public access and we do not rent or sell any of the information to third parties.|
|6. How safe is it to buy from LatexGift?|
|We are no an internet pureplay, we have physical retail outlets (currrently 3 of them - Mid Valley, Berjaya Times Square and Pudu Plaza - HQ). Therefore customer in general have more confident to buy from us because they have an appropriate avenue to fall back on in case if any problem arise.|