Terms and Conditions
Kindly read and understand our Terms and Conditions prior to purchase:
1.0 All items are quoted in Malaysia Ringgit (RM).
2.0 Refund will be provided in the event of out of stock for more than 1 week.
3.0 We accept Netpay, Internet Banking and ATM Transfer.
4.0 All items are being inspected before delivery. Innomax allows product exchange if the product is damaged at during receiving resulted from delivery mishandling. Buyer has 7 calendar days to post the damaged parcel back to Innomax.
5.0 All orders will be processed within 2 work days and deliver through local courier service, it normally takes 2-3 business days to reach addresses in Peninsular and 3-5 business days in Sabah and Sarawak. In the case when parcels get rejected back to Innomax due to recipient not available, buyer requires to pay new postage fee for 2nd time (new) delivery.
6.0 Innomax holds the intellectual property rights, whether registered or non-registered, to the Site, information, content on the site and the image design including photos, videos, text and graphics shall remain as Innomax property. The entire contents of the Site are protected by copyright as a collective work under local and International Copyright Laws.
7.0 We reserve the rights to amend our terms and conditions without prior notice when it deemed necessary.
8.0 By placing order with us, you agree to be bound by the Terms and Conditions.
Exchange or Return Policy
Section A: Exchange of Goods
A.1 Innomax allows product exchange in below scenarios:
· Product is damaged during receiving resulted from delivery mishandling.
· Product is different in sizes, colour or model from order during receiving.
A.2 When above scenarios applied, please contact us within 24 hours (ASAP) through WhatsApp or Email. Any reports after 24 hours from receiving time shall not be entertained. Buyer has 7 calendar days to return the parcel back to Innomax. No return will be allowed at the end of 7 days period.
A.3 The product must be returned to Innomax in original and complete condition (includes all accessories, Free Gifts, packaging / boxes, and user manual which applicable) with proper wrapping.
A.4 Innomax is NOT able to accept the exchange if the products have been altered, damaged, washed, incomplete, or dirty.
A.5 The postage fee is borne by Innomax, the postage charges will be determine by Innomax base on the rate posted on the product posting page.
A.6 Follow the instructions in the REW Form. Package the product with bubble wrap / carton boxes for delivery to avoid damages.
A.7 Provide the tracking number of the Courier / Delivery Company after the product has been posted to Innomax. Innomax will inspect and do checking on the product condition. Exchange or Refund will be granted if only product meet the criteria stated in (A.3) after inspection.
A.8 Replacement product will be posted to buyer within 2-3 work days.
A.9 In the event refund is applied, the amount of refund will be transferred within 3-5 work days.
Section B: 7-Day Return Policy
1.1 Innomax allows Return from the day buyer received the order until Day 7. Example: Buyer receive product on January 1, last date to submit for Return is January 7.
1.2 The product must be return to Innomax in original / complete / good condition when the buyer first received it.
1.3 Innomax is NOT able to accept the return for products which have been altered, damaged, washed, incomplete, or dirty.
1.4 For Example:
· Damaged due to improper use such as holes, punctures, or outside factors.
· Improper storing or handling.
· Improper cleaning, such as harsh chemicals or washing machines.
· Improper usages or not following directions from user manual.
· The product box / packaging has been lost / damaged.
· The seal / tag / label on the product has been removed.
· Incomplete parts / Accessories.
1.5 The cost of shipping is non-refundable.
1.6 The shipping cost for all the return are solely born by the buyer.
1.7 A RM10.00 processing fee will be charge to the buyer under this policy.
1.8 The 7-Day Return Policy will be expired at the end of Day 7, from the date the buyer received the parcel. No submission will be entertained.
1.9 To prepare for Return, follow the instructions from the REW Form.
2.0 Pack the product with bubble wrap / carton boxes for delivery to avoid damage. Provide the tracking number of the shipping company after the product has been ship back to Innomax. Innomax will inspect and do checking on the product condition. Refund will be granted if only product is in good condition and fits the criteria in the terms. Amount of refund will deduct the shipping fee and processing fee indicated in Terms 1.5 and 1.6 above. Amount of refund will be transferred within 3-5 business days after confirmation is made to buyer.
Terms and Conditions
1.0 The warranty period (if applicable) will be indicated at the product detail page. The warranty begins on the date of purchase, and expires at the end of the period indicated.
2.0 It is at Innomax’s sole obligation in the event of such defects during this period is to repair or replace the item with a comparable model at our sole discretion.
3.0 If any damage due to manufacturing defects occurs within the warranty period, Innomax will replace or repair the product for free and the warranty of the repair or replacement will continue from the date of original purchase. Returns that are not applicable for warranty may have incur additional repair service charge.
4.0 The cost of delivery is solely borne by buyer under warranty terms.
What is excluded?
The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business. Innomax assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use products supplied through our online store.
Our Warranty does not apply if:
1.0 The purchase documents have been altered in any way or made illegible.
2.0 The model- and/or serial number on the product has been altered, removed or made illegible.
3.0 The purchase documents, information or Warranty documents are not provided when servicing is required.
4.0 Repairs or product modifications and alterations have been carried out by unauthorized service organizations, personnel and not instructed by Innomax.
5.0 The product is being used for commercial purpose.
6.0 The defect is caused by abuse or misuse of the product or by environmental conditions that are not in conformance with the recommended operations of the product.
7.0 The unit has been damaged - including damage by insect, pets, lightning, abnormal voltage, water or fire, or natural disaster.
8.0 The product is defective due to wear of parts, which can be considered as consumable parts by their nature.
9.0 The product does not function properly because it was not originally designed, manufactured, approved and/or authorized for the country where you use the product, which might occur in instances where the product has been purchased in another country other than that of its intended use.
10.0 The warranty does not cover free gift(s) and accessories of the products such as cable, wire, plug, charger, casing or battery.
11.0 In the event the product model has obsolete, Innomax reserve the rights to replace the product at equivalent value to the buyer.
Expiration of the Warranty Period / Product not fall under Warranty terms:
1.0 When the product is no longer under warranty coverage, Innomax can assist to send the product for repair.
2.0 The delivery charges will solely be borne by buyer.
3.0 RM20.00 handling fee will be imposed for each repair, excluding the repair and delivery fee.
4.0 Repair cost will be known once Innomax has made inspection on the product.
5.0 The repair may take between 30-90 days, depending on the availability of the parts required for the repair.