- Please read before making your purchase (updated on 1 Dec 2016): -
a) Malaysian Buyers:
All payments are to be made in Ringgit Malaysia (RM) to our company's Maybank account or via Paypal. Other payment methods may also be offered on our online store (ask for details). Bulk purchase discounts may be available for purchase of 2 or more items (see listing details or ask for details).
Payment via Paypal is for shipping methods (with tracking) only. Strictly no self-collect for items paid with Paypal or equivalent payment methods.
Strictly no Cash on Delivery (COD) for new items.
b) Overseas Buyers from Singapore:
For overseas buyers from Singapore, payment can be made in Singapore Dollar (SGD) into our local Singapore Maybank account. Please note that over-counter-transactions in Singapore incur a SGD5 charge so please add this to your payment if you make over-counter payments from a third-party bank.
We also accept Paypal in SGD for buyers located in Singapore.
c) Overseas Buyers from Other Countries:
For buyers in other countries, preferred payment is via international bank transfer to our company's Maybank account in Malaysia. International telegraphic transfers like Western Union is also accepted.
Payment must be received in Ringgit Malaysia (RM) in the amount stated so please check that you include additional payment to cover bank charges, exchange rate loss, etc. Items cannot be shipped or ordered until payment is fully received in the proper amount so do factor for this time-lag when making payment.
d) Goods & Services Tax (GST):
All prices stated on this website include Malaysian GST where applicable (as of 1 April 2015).
2. Product Specifications & Condition:
Unless otherwise stated, all items sold are original, brand new and come in the original packaging. Packages may be opened for pre-delivery inspection and testing (unless requested by the buyer).
All pictures or videos shown are for illustration purposes only but they are as close as possible to the original manufacturer's specifications at the time of listing (pictures are taken from the original manufacturer's websites where applicable).
b) Pre-Owned Items:
Pre-owned items are sold as-is without warranty.
c) Sporting Goods:
Brand new racquets come un-strung from factory. Stringing services are available (ask for details).
Unless otherwise stated, all items sold come with the local distributor warranty (where applicable). Distributor terms & conditions apply.
Warranties (if any) are only valid for items bought on Satchman Shops' official online stores only. Distributor terms & conditions apply. Please keep official receipts, invoices, etc for warranty claims (serial number verification is a requirement).
Pre-owned items are sold as-is without warranty.
4. Returns / Exchange / Refunds:
Goods sold are not refundable or exchangeable.
In the event that the product is to be returned to our company for any reason (with prior notice), it must be done within 7 business days of that notification; otherwise it is deemed that the buyer wishes to keep the said item rather than return it. This includes items with a manufacturing defect, under warranty claim or sent to us for servicing.
Returned goods must be in the same condition as initially shipped (i.e. undamaged, in the original box, un-used, unopened, etc), otherwise we reserve the right to refuse the return of goods or a restocking fee may apply.
Proof of shipping to our company is not proof of receipt. Thus, shipping via well-known courier services with insurance and parcel tracking is highly recommended.
Finally, any deposit payments made for pre-orders will only be refundable after 4 weeks of payment clearance. Also, due to adminitrative costs, any refunds for amounts below RM50 may only be refundable through a time-based Discount Voucher, which is usable on our website. Refunds typically take 3 business days to process.
5. Purchasing & Handling:
Due to the nature of online businesses, where items are listed on multiple platforms, please confirm item availability before making your purchase. In-stock goods sold will only be held for 24 hours prior to payment clearance, after which it will be relisted for resale.
Typical handling time is 3 business days for testing and packaging for items available in-stock (on-hand). Items that need to be ordered will take 5-7 business days to arrive to us and a minimum deposit of 30% item value is required for orders to be placed. Items will be shipped or can be self-collected upon payment of balance outstanding.
Clicking on the "Buy It Now" button is a contract to purchase.
6. Shipping & Delivery:
Self-collect of selected items can be arranged at selected areas in the Klang Valley, only after full payment is received.
Strictly no Cash on Delivery (COD) for new items, except for selected fragile or high-value items.
Strictly no self-collect for items paid with Paypal or equivalent payment methods.
b) Items Requiring Shipping (including those under warranty or servicing):
Delivery times are estimates and depend on shipping method, destination city and customs clearance.
Additional shipping charges may apply for Sabah & Sarawak inland (pedalaman) areas, special handling, bulky items (longer than 50cm) or items weighing more than 10kg. Volumetric weight will be used to calculate shipping charges for special handling or bulky items.
c) Parcel Tracking:
We will provide buyers with basic information on how to track their parcels.
All parcel tracking services (online, phone, etc) are provided by postal or courier services and we do not assume any responsibility for such services rendered.
All items are sent at buyer's risk (self-insured by the buyer). Insurance is optional but recommended. Please contact us for details.
e) Duties & Taxes:
For overseas buyers, prices stated on Satchman Shop do not include country specific customs charges or duties. Please check all duties & taxes at your local tax office before purchasing.
7. Additional Information:
All prices and product specifications displayed are correct as best as humanly possible.
However, due to the nature of online businesses, constant manufacturer product / pricing updates, exchange rates, supply, etc, we reserve the right to make changes to any listing or these Terms & Conditions without prior notice. This includes (in only the most rare and extreme circumstances), cancellation of a sale, with full refund to the buyer. If in doubt, please contact one of our friendly sales staff for assistance (see Contact Us section below).
By purchasing on this site, you agree that you have read all the terms & conditions on this site and agree to all terms & conditions stated on his site.
8. Free Gifts & Promotions:
From time to time, Satchman Shop may run special promotions, discounts, purchase with purchase offers or free gifts.
Free gift pictures shown on this site are for illustration purposes only and are only valid while stocks last.
9. Contact Us:
Feel free to contact us via email of phone if you require further assistance or encounter any issues with your purchase (you will receive a response within 48 hours). Contact details can be found on the Contact Us page of this website.