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Terms and Conditions

Terms and Conditions:
At SAVEMALL.MY , our goal is to achieve all our customers' satisfaction. Therefore, we do accept return of product(s) for exchange, subject to the following terms and conditions:


Return Period
Disclaimer :
1)About Size:Size may be 2cm/1 inch inaccuracy due to hand measure.These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly. We cannot accept responsibility for incorrect purchases.
2)About Color:Due to the difference between different monitors, settings and the lighting conditions, the picture may not reflect the actual color of the item. We only guarantee the style being the same as the pictures shown. The item colors depicted should only be used as an approximate guide. Your kind understanding of this is appreciated before placing your orders.
Return Policy:
1) Although we have great confidence in the quality and prices of every product we sell ,we can not guarantee all buyers would be 100% satisfied with them due to different reasons.But no matter what ,we promise we will do our best to solve any problem occurred during transaction .
2) If there are any problems with our products, you can request for exchange or refund within 2 days after receiving the items. But please contact with us first before returning. We will try our best to help you. Thank you.
3) All items must be returned in their original condition, or we will refuse to make a refund.We will issue a refund upon receipt of the original product.We only responsible for the quality problem of our product. Not include shipping damaged or people damaged during shipping.
4) The buyer is responsible for all charges incurred in returning process.All shipping and handling fees are not refundable.
5) If you have any problem, please contact us first, we will solve the problem for you. We can resolve the dispute through friendly negotiations.
6) We will allow an exchange for statement no.2 as a one-time courtesy if stock is available. Refer Return Policy for further details.
7) Buyer shall provide contact details (i.e.mobile phone no and email address), while seller would update tracking and delivery confirmation upon successful orders.
8) Seller shall not be responsible for lost/damage of the goods during the delivery period by courier services. However, the buyer may reserved the right to claim from the courier company.
We do not accept product(s) returned for the following reasons:
1. Product(s) purchased are found to be slightly different in colour from the photographs shown on our store. We try out best to provide clear photographs but we cannot guarantee that the colours will be exactly the same.
2. Defective product(s) caused by the customer’s own rough handling after receipt of the product(s), for example, missing buttons, stuck zippers, tearing, etc.
3. Customer chose the wrong size or is unhappy with the style, colour or pattern of the product. We urge you to check the measurement charts for the correct size before ordering.
All product(s) to be returned must be carefully repackaged with their original packing with tags/labels attached and be in an unworn condition and free from any defects. We will not accept product(s) that have been worn, do not have their original packaging or show obvious signs of abuse.
Cost of Returning Product(s)
In cases where the product(s) ordered were found to be defective and/or wrongly sent by us, we will bear the shipping cost for the returned product(s), both ways. Otherwise, you are fully responsible for the shipping cost for returning the product(s) as well as the shipping cost incurred by us for sending the exchanged/replacement product(s) back to you. We are not responsible for any returned product(s) sent by you that are lost or damaged during transit. You are advised to insure returned products.
Any inquiries, you are welcome to email us @ feedback@savemall.my

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