- Stars Picker Audio
Terms and Conditions

Delivery of products (Postage or Pre-order)

  1. All customers who request to have the products being delivered by postage are required to make a full payment to us. Payment can be made by depositing to our company account, or payment via paypal.
  2. Any additional charges incur by the payment portal (eg: paypal 3.8%) will be bear by customers.
  3. Customers who pre-order are required to pay a deposit of 50% of the purchase price. Deposit will be forfeited due to cancellation of the order by customers.
  4. Customers who pre-order are required to complete the payment within 7 days after the parcel arrive in Malaysia unless longer time frame is agreed before the purchase.
  5. Customers who COD can make payment by cash or credit card when receiving products from Ta-q-bin.

Policy

100% AUTHENTICITY GUARANTEE:
We guarantee that all the items we carry are authentic and brand new. If in any doubt, please send the purchased item to that respective brand's boutique in your country to verify.

Warranty Period

  1. All products purchased from Stars Picker Enterprise are warranted under different terms and for different warranty periods as offered by the specific manufacturer or distributor.
  2. The warranty period begins to run as of the date when customers receive the product.

    Coverage of the Warranty

    1. The buyer is entitled to claim for warranty for damage to the product in transit, defect in workmanship of the product, delivery of a wrong item of product, or any other damage caused by reasons other than fault of the consumer, and all cost and expenses incurred for the shipment of the product will be borne by us.
    2. The warranty does not cover damage caused by human factors, accident, misuse of the product, unauthorized alternation to or change of parts or components of the product, act of God or problems of power supply.
    3. No warranty is offered for products which have gone beyond the period of warranty. We can arrange to send back the products for repair but any cost incur will be bear by customers.
    4. No warranty is offered if the warranty label on the product is altered or damaged.



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