Local Delivery within West Malaysia
Estimated delivery time usually next business day to 3 business days for Peninsular Malaysia. Delivery will usually be made direct to your doorstep by reputable carrier service.
Local Delivery within East Malaysia (Sabah and Sarawak)
The estimated delivery time is usually 5 to 7 business days for Sabah and Sarawak. Delivery will usually be made direct to your doorstep by reputable carrier service.
Customer is responsible for all import duties, taxes and tariffs impose on any products ordered in your country. Additional charges for customs clearance must be borne by you.
For shipping of products internationally, the products are subject to inspection by customs authorities in your country.
Email subject: RETURNS – ORDER REF: (Type in the specified order reference number)
Full Name: (Provide your full name)
Registered Email: (Provide the valid login email used in Lelong.my)
Contact number: (Provide us your contact number so that we could contact you)
Order Reference No.: (Refers to the specific purchase order made)
Product(s) Name: (Specify the product(s) you wish to return)
Reason of Return: (Refers to the reason why the product is being returned)
Additional Details: (Additional remarks about the product if any)
Once we receive the return email, we shall contact you as soon as possible. Please note that the sending of the return email to us does not constitute to a sure return, as we will assess the claim and justify accordingly.