Order Process Time:
Estimated Delivery Date:
By Courier Services (Pos Laju / GDEX / TA-Q-BIN):
By Pos Parcel / Registered Parcel:
Can I Walk in Self Collect?
We Encourage Walk in Self Collect at our KL office.
However retails shop price will be slightly different from online. Please follow the retails shop price that we stated in our official website www.comfortsurf.com. For self collect, please follow the terms Condition and the self collect price that we stated in listing. Please NO bargain the price as the retails price is fixed Unless your purchasing in bulk.
Please make sure your address is your desire shipping address. In any case you need to ship to different address, please inform us in advace, we not responsbile / cannot change the address once shipped. Hope you understand.
We accept combine shipping. When you buy more then 2 item, system will automatically calculate the total combined shipping cost which is definetly lower compare to order seperately.
However please note that in certain cases if you think the shipping cost after combine still high, we recommend buyer to survey and compare to others competitor price first. If you found Total (Item+shipping) is reasonable or still lower then others, then you only proceed the order.
Please do not complaint to us about the shipping cost after you received the item. Buyer should compare and decide before proceed order. If you accept the price, then only proceed order. Please note that shipping cost also included handling fee like packaging material / packaging cost.
We always maintain most competitive pricing to our customer.
Insurance / Covering for Item Lost / Damage:
We will not bear or responsible if item lost / undeliver / damage caused by the carrier company.
Please note that maximum compensate from courier service for Lost / Damage item during delivery is RM100. If your item value is higher than RM100, we sugguest buyer to contact us for additional Insurance cover. Otherwise, we will not able to full cover you.
Buyer should immediately report to us and respective courier company during receving in damage. At the same time report to respective courier and taking some picture as advidence. Buyer need to follow any request require by respective courier in order to get successful claim. We will cooperate with the courier in the claim process as well.
Courier Company Careline:
GDEX 03-7787 2222 / 03-7787 6677
Dealer / Dropshipper / Quantity Order:
We welcome dealer inquiries. We will give you best wholesales price. Please contact us via email: firstname.lastname@example.org. together with your company name / contact / item interested / qty.