- Big Boy Toys
Terms and Conditions

 

Terms Conditions

Prices, specifications and availability of products are subject to change without prior notice. Any typographical or photographic errors in the product specifications or errors in the pricing or offers are subject to correction. Product accuracy will be depends on the title or product model on title.

Lost Damages

Seller shall not held responsible for any lost or visible damage of the item during delivery by courier service. However, buyer has the right to claim from the courier company. We could also help buyer to claim for it.

Warranty

7 days one to one exchange warranty.

One To One Ex-Change

We allowed one to one ex-change for those item death on arriving. Please direct contact seller and return back the item with full original packaging within 7 days only. We will ex-change one new unit to you (TnC). Visible psyhical damage will not be entitle one to one ex-change.

Out Of Stock

We cant ensure that all product in live posting are in-stock. Live products will only update from time to time. If the item you order is out of stock, you will be informed with the option to change other product or cancel your order and get refund. If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.

Refund policy

Any refund transaction will be deducted 3% (transaction fee charges by Lelong.com.my) in the event that the payment was made via Netpay except the payment was made by credit card.

Buyer is recommeded to make direct payment to seller's bank account if the payment is made by bank transfer to avoid the transaction fee.

Combine Shipping

 

Due to our product is selling at lowest price and we got lelong system automated combine shipping calculation limitation. Sometimes some heavy product combine shipping will not be calculate accurately especially for Sabah Sarawak. Therefore we got the right to request buyer to top-up for the POS LAJU shipping charges or else we will shipping via POS MALAYSIA PARCEL SERVICE only. Shipping charge will be depends on courier company charge on us. No combine shipping available for big size product like ATX CASING, PRINTER, MONITOR, SPEAKER, UPS.

Guarantee

Every effort is made to ensure your satisfaction. If you are not happy with a service or product, kindly contact us. We will do our very best to solve the problem.

Policy

1. Goods sold are not returnable, exchangeable or refundable otherwise a cancellation fees of 30% on purchase price will be imposed.

2. All items comes with warranty. Anything can contact back seller. We got sales history on every transaction using your lelong id. No receipt require for warranty. Warranty shall follow the terms and condition of manufacturer.

3. Transportations of goods and all costs incurred will be borne by the purchaser.

4. Warranty on all products sold is considered null and void under one or all of the following conditions :

  • Physical damage to the products caused by purchaser due to neligence or abuse



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