If you are not satisfied with your purchase, you may return items in their original condition within 15 days of receipt of your product. We will be happy to replace the item or issue a store credit. Please notify us via email within 3 days of receipt of your package.
SaverStore can only accept items for return or exchange (there is a 20% restocking fee) that are in their original/resale condition and that have received a Return Authorization Number. Any items returned dirty, washed, or used will NOT be eligible for refund. You will have 15 days upon receipt of the product to send it back to us. Your refund in store credit will be for the purchase price of the item(s) deduct 20% restocking fee. Shipping cost are not refundable. If you purchase the items with a free shipping special, your refund in store credit will be purchase price deduct 20% restocking fee deduct shipping fee. Return shipping costs are the responsibility of the customers. Re-shipping charges for exchanged item(s) will be applied.
Please be reminded that, it is your duty to check the item to make sure we are sending the correct quantity and the item is in good condition before you sign to accept the item from the courier company. Report to us immediately if you see the item(s) is/are damaged and take a photo immediately, so that we can claim from the courier company. Otherwise, you will have to bear the shipping charges (to and from) in order to claim for the product warranty.
Once you have reported to us, we will either replace the broken parts if possible or ship out a new one completely at our expense. Please send back the defective product to us for investigation before we replace the item to you. Simply e-mail or contact us and we will do everything possible to rectify the problem and make your shopping experience a positive one. We will send you a FREE GIFT to cover your shipping cost of sending back the defective/broken item(s) to us provided you have made a report to us before you sign the courier consigment note.