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Please read through carefully and fully understand the Terms Conditions and check each of the product details or email us if there are any enquiries BEFORE making any purchases. We shall not accept any changes or make any refund once the items has been ordered or purchased.
All purchases from us are subject to the following Terms and Conditions of purchase, which may be updated from time to time.
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We are only offer for making order then collect at our shop or COD or Pos. If the order and deposit received before 12pm, the product will be available for collect on sameday after 7pm.
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Please take note that we can not confirm the stock arrived on sameday if the deposit received after 12pm.
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There are no ready stock for viewing or testing. Maybe you can search for more detail on youtube and gsmarena.
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All the detail that post on our listing is just for reference, some info like battery time or accesories is depent on situation.
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All items and pricing displayed on GneX Online Store will be updated from time to time and as often to ensure that all our customers will get the updated product details and pricing.
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You are understood and agreed that Gnex Online Store and #39;s liability is limited solely to the selling price of the items purchased.
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All prices listed are in Ringgit Malaysia.
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All items that sold are not return or refundable.
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Buyer must make the payment within 3 days after placing a order. For any inconveniences, the buyer shall contact us for the further payment date so that we can consider whether to resell, reserve the items or re-arrange for the next batch of new order stock to be arrived. Else, the deal shall be cancelled and the item shall be released without prior notice.
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Due to the monitor color saturation or camera setting, the color of the actual item may be varied slightly. Some of the pictures or photos shown are only for reference.
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Our working days are 5 days a week and will inform buyers in advance if we do have any off days. During working hours, we will reply all of your enquiries. So if you do not receive any reply from us within 24 to 48 hours, please send your email again. It might due to internet connection problem in our area or caused by any technical errors.
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Warranty, Terms Condition for Mobile
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1. Warranty Period How to claimed your Mobile.
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1 year nation wide warranty for all Nokia, SonyEricsson, LG, Samsung original set.
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18 months for Nokia and SonyEricsson AP set together with 12 months LCD warranty.
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1 year for HTC AP set.
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2 years for all HTC original set.
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1 year for BlackBerry AP set.
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18 months for BlackBerry original set.
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PS. Please read thru the warranty card for more warranty info.
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Warranty will start right after we complete the trade [Payment was Paid Receipt was issued.]
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No 1 to 1 exchange available on the warranty period.
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We will do our best do check all sets before sell to our customer.
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For All AP set can be claimed from us or some may claim directly to our supplier.
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The warranty period is about 3 weeks to 3 months or more, its beyond our controls.
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For any call, sms or email chasing will not be entertained, because it won and #39;t do any help.
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Some chasing call, sms or email will cause accident like miss-proper repair, skip-testing process that would extend the warranty process. End up we need to sent back again and again, it waste up a lot of time and man power.
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All AP warranty set will be tested to ensure the set is well repaired before inform customer for collect or post.
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No any surcharge apply for warranty service, except postage fee to sent back to customer.
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Hope we can get your cooperation, we promise will do our best to follow up all warranty cases.
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All ORIGINAL warranty can be claimed from service center following the warranty card.
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Charges will be applied if customer want us to claimed for them.
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2. Accesories and color of the product is depend on the set, please contact us for more detail.
3. Certain amount of deposit will be needed for COD or self collect at our shop.
4. Product must be collected within 3 days after the stock arrived, or else we will be consider to resell it and deposit is non-refundable. Please do inform us once you can not make it on time, so that both of us can discuss and come out a solution.
5. Deposit will be refund once we failed to order the product as customer request.
6. All postage product will pack safely before sent out. Tracking will be provided once the parcel been shipped. Any defect or missing parcel will be bear by buyer. Further assistance will be provided to help our customer on the problem.
7. Estimate all Item will be reach in 1-2 working days for penisular, 2-3 working days for Sabah and Sarawak. For Kedah and Kelantan, postage service are no available on Friday and Saturday. If customer doesn and #39;t received the parcel after the estimate time, please kindly contact us for further assistance.
8. All Used items are tested properly and come together with 7 days Warranty except LCD damage, Water Damage, miss-proper used, physical damage..
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Warranty Terms Condition for Camera, Laptop
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1. Warranty Period.
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Basically 1 Year to all Brands.
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Some may offer more then 1 Year, depend on T C.
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All warranty can be claimed from service center following the warranty card.
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Charges will be applied if customer want us to claimed for them.
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_______________________________________________________________________________
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Warranty will start right after we complete the trade [Payment was Paid Receipt was issued.]
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No 1 to 1 exchange available on the warranty period.
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We will do our best do check all sets before sell to our customer.
2. Accesories and color of the product is depend on the set, please contact us for more detail.
3. Certain amount of deposit will be needed for COD or self collect at our shop.
4. Product must be collected within 3 days after the stock arrived, or else we will be consider to resell it and deposit is non-refundable. Please do inform us once you can not make it on time, so that both of us can discuss and come out a solution.
5. Deposit will be refund once we failed to order the product as customer request.
6. All postage product will pack safely before sent out. Tracking will be provided once the parcel been shipped. Any defect or missing parcel will be bear by buyer. Further assistance will be provided to help our customer on the problem.
7. Estimate all Item will be reach in 1-2 working days for penisular, 2-3 working days for Sabah and Sarawak. For Kedah and Kelantan, postage service are no available on Friday and Saturday. If customer doesn and #39;t received the parcel after the estimate time, please kindly contact us for further assistance.
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Warranty Terms Condition for Bluetooth Headset
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1. Warranty Period.
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1 Year to all Brands either ORI or AP.
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If the bluetooth headset is not working ONLY on certain Mobile or Handphone, will consider no defect and supplier will not accept it as warranty set.
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For i-Tech bluetooth, please make sure the serial number sticker is not removed.
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_______________________________________________________________________________
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Warranty will start right after we complete the trade [Payment was Paid Receipt was issued.]
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All set will checked before sell to our customer.
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_______________________________________________________________________________
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For All AP set can be claimed from us .
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The warranty period is about 3 weeks to 1 months or more, its beyond our controls.
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For any call, sms or email chasing will not be entertained, because it won and #39;t do any help.
-
Some chasing call, sms or email will cause accident like miss-proper repair, skip-testing process that would extend the warranty process. End up we need to sent back again and again, it waste up a lot of time and man power.
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All AP warranty set will be tested to ensure the set is well repaired before inform customer for collect or post.
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No any surcharge apply for warranty service, except postage fee to sent back to customer.
-
Hope we can get your cooperation, we promise will do our best to follow up all warranty cases.
-
_______________________________________________________________________________
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All ORIGINAL warranty can be claimed from service center following the warranty card.
-
Charges will be applied if customer want us to claimed for them.
2. Accesories and color of the product is depend on the set, please contact us for more detail.
3. Certain amount of deposit will be needed for COD or self collect at our shop.
4. Product must be collected within 3 days after the stock arrived, or else we will be consider to resell it and deposit is non-refundable. Please do inform us once you can not make it on time, so that both of us can discuss and come out a solution.
5. Deposit will be refund once we failed to order the product as customer request.
6. All postage product will pack safely before sent out. Tracking will be provided once the parcel been shipped. Any defect or missing parcel will be bear by buyer. Further assistance will be provided to help our customer on the problem.
7. Estimate all Item will be reach in 1-2 working days for penisular, 2-3 working days for Sabah and Sarawak. For Kedah and Kelantan, postage service are no available on Friday and Saturday. If customer doesn and #39;t received the parcel after the estimate time, please kindly contact us for further assistance.
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Terms Condition for All the Accessories
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1. Warranty Period.
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All SOLD accessories does not come with warranty.
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Short period warranty only available for certain Charger Battery.
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Miss purchase will be beared by customer.
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Some item printed with some and quot;BRAND and quot; logo doesn and #39;t mean it and #39;s genuine item, for all detail please refer to the title.
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