Shipping and Handling Details:
Please refer to the listing for shipping cost.
International buyer please contact us for quote.
Shipping Time:
We normaly will ship it out on the same day if payment cleared before 12PM.
Pos Laju / Skynet is our default courier service. Normally you will get it on the next day or the day after tomorrow.
Once shipped, we will inform you the tracking number via lelong / email.
In any case we unable to ship your item fast, we will contact you.
Can I Self Collect/COD/Meet-Up?
We only accept Cash On Collection (COC), but NOT accpet Casd on Delivery (COD)/Meet up at outside.
Self collect currently only available at Johor Main Office (Skudai) and KL Distributor Partner Ofiice (Endah Parade, Bandar Baru Sri Petaling).
Althought we accept self collect, but we actually prefer shipping by courier than self collect/meet up. This is time consuming and we choose to concentrate our limited resources to serve our customers more effficiently through ship-out method. In the case you really need to self collect, you still can call to us to arrange time at OUR CONVENIENT. For self collect, we charge a admin/handling fee to replace the shipping. So, please NO bargain the price saying i come so far to collect, please discount....
We want to be fair to those who have choosen to trust us buying online. we want to give them the best service we can, we want them to receive item/s promptly, we want them to have the item/s in good condition and we want them to feel happy and satisfied about the purchase/s, if ever assistance is needed, we want them to feel and actually experience that we are always there to provide service that they need... COD/Meet-Up is a mode of operation that involve unpredictable time spending in travelling, waiting, socialing, bargaining, after sales conversation etc. which we strongly feel is unfair to those who trusted us, made payment and eagerly awaiting their item/s at home. Thus, we have decided to reduce COC/Meet-Up until we have enough spare resourses.
Shipping Address:
Please make sure your lelong address is your desire shipping address. In any case you need to ship to different address, please inform us in advace, we not responsbile / cannot change the address once shipped. Hope you understand.
Combined Shipments:
Combined Shipping will not be offered unless stated in listing.
Discount maybe offered / considered for Qty order for certain item. We will automatic doing discount by considering from our margin.
Normally you no need to contact us for discount, we will do at our best for those qty order by hoping you will purchase from us again in future.
Insurance / Covering for Item Lost / Damage:
Please note that maximum compensate from courier service for Lost / Damage item during delivery is RM100. If your item value is higher than RM100, we sugguest buyer to contact us for additional Insurance cover. Otherwise, we will not able to full cover you.
Dealer / Quantity Order:
We welcome dealer inquiries. We will give you best wholesales price. Please contact us via email: comfortsurf@gmail.com. together with your company name / contact / item interested / qty.
Thanks for visit!
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