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It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with courier partners who we believe will always do their best to deliver products by the estimated delivery date.
It is the responsibility of the customer to inform Aloe Vera International Sdn Bhd if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not ship a replacement item immediately. Replacement items will be delivered according to our discretion.
As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 6pm. Unfortunately, we are unable give a guaranteed time of delivery.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for
- any loss or damage arising from a late delivery.
- any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
RETURNS AND EXCHANGES
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
These conditions apply :
1. You must inform Aloe Vera International Sdn Bhd at firstname.lastname@example.org for return of products purchased
2. You must inform us within 3 days after you received the products.
3. The product must be Unused, unopened and in original condition
5. Returned within 7 working days of delivery
6. In a saleable condition upon return
In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a full refund minus 25% re-stocking fee . However, you will pay the delivery costs of the return to us and re-delivery to you. We will not refund initial delivery, wrapping and other fees.
Products that were purchased in conjunction with a promotion and were subsequently delivered with a Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased. If the original item is returned without the Free Gift, the value of the gift will be charged to the purchaser via the original payment method.
GOODS DAMAGED OR FAULTY ON DELIVERY
Except where required by law, you must return damaged goods within 7 working days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipients responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.
In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will deliver your replacement item (subject to availability) once we receive the return, at our cost.
Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to us.
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