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Delivery Method and Charges
We will try our utmost best to deliver the goods on the agreed date. However, if we are unable to do so, you will be notified and an alternative date will be arranged. Your order will be delivered at the agreed time and location. You must be available to sign a personal acknowledgement of delivery.
We strongly recommend that, upon receipt, you inspect the phone. If the package appears damage, it is advisable that you do not accept it. In the unlikely event that we deliver the wrong phone to you or that it is damaged; please notify us within 24 hours. We will not be liable for any claims after the given 24 hours.
If we are unable to provide you with your order due to unforeseen circumstances, you will be contacted as soon as possible and you will be offered a substitute phone of your choice (subject to availability) or a complete refund.
Terms & Condition
Terms and conditions
1. Price listed in our website is final and non-negotiable. However, for corporations we do have special rate subject to quantity purchase.
2. Accessories included in the box are as per listed in our advertisement. Please note that we do not provide the connector for certain imported sets which comes with a 2 pin charger.
3. All shipment of order is made on the same day if payment is made before 2.30pm on Monday-Friday (except for public holiday). However, if we are out of stock we will inform the customer or there will be a maximum delay of 3 working days before refund is made.
4. All imported sets are not in sealed box condition, only Local Original sets sometimes comes in a sealed box.
5. Please make payment and upload proof of payment (for other than Netpay method) within 24 hours from the time of order, failing which we reserve the right to reject your order.
6. Proof of payment must be either screenshot or picture of original receipt from online banking, cash deposit machine, or bank counter. E-mail confirmation will not be considered as proof of payment.
7. We reserve the right to withhold payment if the transaction appears to be a possible fraud. i.e. Payment made by a third party, and not by the buyer or recipient of the goods. We will lodge a police report in the event that we find the payment is fraud.
8. We will verify the payment and process the order accordingly.
9. If the item(s) customer purchased is not in stock, we will try to post it again on the next day. However, if the item is still not in stock on the 3rd day of the date of purchase, we will inform the customer and offer a replacement / refund subject to the customer agreement.
10. We reserve the right to change the price without prior notice.
11. To avoid delay in shipping, please do not send the same order to multiple sales people. Deal with 1 sales person or 1 mode of contact: for example, if you order via email, continue to communicate by email. If you order via WhatsApp, continue to communicate via WhatsApp.
12. Good solds are not returnable. If in any situation that customer insists on returning the product within 7 days from the date of purchase, we will charge restocking fee of 20% or more, subject to phone and package condition verify by our technician and sales representatives.
13. Our sales team are not responsible for mis-selection of every phone purchased by customer. Customer can consult them for advice but the final decision is on customer responsibility.
14.We reserve the right to change the price without prior notice. In the case of our system is being hacked, malfunction or description is inaccurate, we reserve the right to cancel the order and return full amount if payment has been made.
15.We acknowledge that while all efforts are made to ensure accuracy in pricing and in product descriptions, inadvertent errors do occur from time to time and DirectD reserves the right to decline orders arising from such errors.
16. If customer decide to cancel the order or request a refund on personal justification, we will charge RM20 for admin fee, that will be deducted from the refund amount.
17. Refund process will takes approximately 5 days to complete.
18. Warranty covered under brandstar directd – 24 months for transceiver, 3 months for LCD module, 3 months for accessories. For full terms and conditions, please refer to brandstar warranty card.
19. Warranty period for local original set is 12 months or subject to manufacturer warranty policy.
20. We do not accept payment via paypal or local cheque.
Please do not proceed if you do not agree with any of our terms and conditions. Thank you!
1. Good solds are not returnable. If in any situation that customer insists on returning the product within 7 days from the date of purchase, we will charge restocking fee of 20% or more, subject to phone and package condition verify by our technician and sales representatives.
2. Warranty covered under brandstar directd – 24 months for transceiver, 3 months for LCD module, 3 months for accessories. For full terms and conditions, please refer to brandstar warranty card.
Invalidation of Warranty
1. Warranty is invalidated if the defect is caused (with intention or no intention) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse.
2. It is invalidated if unauthorised persons carry out any alterations or repairs.
3. If the warranty card has been altered, defaced or erased in any manner whatsoever.
4. Unable to provide us with the original proof of purchase during warranty claim.
5. Product purchased from non-authorised dealers or from overseas (unless applicable international warranty applies).
6. Cosmetic damage (dent, crack, scratch and etc.).
7. Spillage of food/liquids.
8. Operating with incorrect or irregular voltage supply.
9. Corrosion, rusting or stains.
10. Improper testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind.
11. If any part or parts of the unit are replaced with a part or parts not supplied or approved by us
12. Repair or attempted repair by any party other than DirectD authorized service center.
13. Where the product serial has been removed or made illegible or has been tampered with.
14. Use of the product in a commercial environment (become display set, event functions, advertising and etc.)
15. Where any ancillary equipment or 3rd party software causes the problems or damage
16. Infestation by insects or vermin
17. Incomplete or improper installation
18. Use of which is not designed
19. Use with 3rd party battery, charger and cable.
20. Damage due to improper packing during shipment to DirectD for warranty purpose
21. Disasters such as floods, fires, winds, earthquakes or lightning
22. Damage due to foreign material
23. Damage due to exposure to moisture, dampness or extreme thermal environment conditions
24. Various product models have differing specifications, functions, display, appearance and performance, and is not regarded as a defect in the product.
Please ensure that data in your product has been fully "backed-up" before it is handed to DirectD Service Center for repair.
DirectD shall not liable if during the repair of the product the contents in the product's data storage media were altered, deleted, or in any way modified.
This warranty does not cover general product maintenance, demonstration, installation, routine servicing, calibration and customisation of the product.
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.