We  are using Netpay payment gateway to serve our valued customers better. Netpay covers most of the local banks transaction as well as major credit cards transaction. For international customer, PayPal is our preferred payment method. For items on auction, all payments are expected within 7 DAYS after the auction/listing ends unless customer is still bidding for another item for combined shipping. Please send us a notes via Lelong personal messaging system or to our email if you want to bid or purchase another item for combined shipping while we are processing your order. Shipping and handling fees are charged based on the numbers of shipments, not items. Please take note that some of our SPECIAL Discounted products may not be eligible for combined shipping. If the seller do not receive any combined shipping notes from the buyer, the seller will ship out the item individually as soon as possible and shipping fees will be applied to each shipments.

Please provide the following IMPORTANT informations to us when you make your payment.

1.Your FULL NAME

2.Your Full Delivery / Shipping Address - Must provide your postal code.

3.Your Telephone Numbers - The courier company / mail company will try to contact you first before they deliver to your doorsteps. And also, the seller may contact you directly if there is any issue with your orders. The seller will not bear the responsibilities if the item is sent to your outdated address
or delay in shipment due to missing postal code or telephone contact numbers.

 

 

Immediate purchase order handling and secure fast shipping is our commitment to our customer. All items will be shipped within 48 hours after we received the cleared payment notifications except for weekends or public holidays. For international transaction, buyer is responsible for custom taxes and duties. If you have any special requirement on shipping, please send us a note via Lelong personal messaging system / our email while you made payment.

For local shipping we are currently using Skynet Express Courier Service where product will arrive to our customer's doorstep in 1 to 2 working days. Whereas for international shipments delivery time range is from 2 days to one month subject to custom clearance and it is also depending on the shipping method chosen (Registered air parcel or courier express parcel), and the efficiency of mail services in receiver country might also affected the delivery time. Kindly contact us if you want to do multiple purchase for combined shipping. 

IMPORTANT INFO:

• Courier service do not ship to PO box, APO and FPO address except Dubai (Dhl will ship to dubai P.O Box)
• Some countries address are not deliverable with Express ,EMS or Pos Malaysia. Example like Turmenistan, Israel and etc. But we can still deliver to the address above using DHL Global Mail service.
• No shipment picked up on Sunday (asia time zone) and Asia public holiday.

 

 

We offer 100% satisfactions guarantee to all of our customer as customer's satisfaction is very important to us. We offer 7 days return policy on all new item purchased. Just kindly send the item back to us with its original conditions will do. Kindly also include your details, Lelong id, email address and contact numbers in your return note.

We provide 24/7 customer support to our customer via Lelong personal messaging and our email support. All customer's inquiries will be replied instantly or maximum within 12 hours. We support worldwide customer 24/7 , even on public holiday! Please do not hestitate to contact us if you have any inquiry with our products.