Customer may choose to make payment via Lelong payment gateway - NETPAY.
NETPAY accept payment from various banks stated above and credit card.
Alternatively, you may also make manual payment by using Online Banking or Cash Deposit Machine
Acc Name: Hello Purple Enterprise
Acc No.: 514589354917
If you are using online transfer, kindly put our email address email@example.com in the notification column (for tracking purpose). Once you have made your payment, please inform us by email/FB with the following details:
If you have any enquiries, feel free to contact us anytime. We look forward to serve you better. Thank you.
Where do you deliver to? All products are deliverable to Malaysia.
What happens after I make my purchase? When will I receive my order?
You may expect that your order will be shipped within 3 working days (Monday-Friday, exclude public holiday) upon payment received. You will receive an email/message with your tracking number once your order has been shipped.
Do I need to be present at the time of delivery? We use courier service to deliver all orders. A person will be required to sign and accept delivery of the purchased product(s). This is to verify that the goods were delivered and received correctly.
Which courier service you are using?
It is subject to our decision depends on your location.
How much are the delivery charges?
We provide FREE SHIPMENT storewide, except for East Malaysia which a small fee is charged.
Hello Purple reserve the right to amend all the info including pricing and promo details in our store without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this store immediately.By placing order with us, you will be deemed to have accepted these terms and conditions.
What is the return and exchange policy?
Your total satisfaction is our primary concern. We carry only the best quality and value products. If your order is damaged or for some reason you arent entirely happy with the product, then we arent happy either. For incorrect or defective items, we have a 7 day return policy upon receipt of order by the customer, subject to the following terms and conditions:
Item must be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable in the store.
Return shipping fee is bear by users.
All returns will be reviewed first by Hello Purple and we reserve the right to perform remedies including:
Replacing the product with a new item of the same original order
Full refund either in cash or credit for next purchase
How do I return an item?
For all return requests, please email us at firstname.lastname@example.org, including your contact details, purchase details and the reason for return. Alternatively, you can reach us at +6011-2439 8968. We will inform you once your request has been received and proceed with the refund as appropriate.
Questions & AnswersDo you have any questions to ask merchant about this productAsk Seller
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.