Questions & Answers Ask Seller
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We accept Netpay, Credit Card, Online Banking and Cash Deposit.
Option 1: Netpay
Follow the steps indicated.
Support Visa/Master Credit Card, Maybank2u and CIMB Clicks.
Option 2: Online Bank Transfer/ ATM
MAYBANK: Wong Peck Hoong 514 114 832543
CIMB: Wong Peck Hoong 5577 5654 0017 7733
After you have banked in, please email us a clearly scanned copy or a clear photo of your deposit slip and the following details to firstname.lastname@example.org:
- Contact No.:
- Product SKU/ Title:
- Order ID:
- Amount Banked In:
- Bank Name:
If there is any balance in your order, we will refund you by cash in the parcel.
We ship out all items by using Skynet and Poslaju courier service by default.
Please contact us if you prefer aternative courier services.
Delivery cut off time is 2.00pm. Any payment made before 12.00pm we will courier your item out on that working day. Otherwise will be courier out the next working day.
Please contact us if your item not received after 3 working days by email us at:email@example.com or SMS: 017-3326005
In the event of non-stock availability for a specific order, seller would contact buyer for decision to be placed on backorder or to proceed with a full-refund thus not wasting any time for both parties.
We allow combine shipping if buyers purchase multiple items from us, by default additional RM3 for each subsequent item.
Risk of Loss
All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the courier service.
- All sales are final unless the item is defective upon receipt.
- Customer satisfaction is always our priority and please contact us first if you meet any problems with your order before you leave negative feedback. We will assist you to ensure your complete satisfaction.
- The picture colors shown may differ from the actual item colors due to the differentiation of the computer resolution and the monitor quality.
- If item received is faulty, please contact us within 3 days to solve the problem. 1 to 1 exchange or full refund acceptable if item is returned to us in good and original condition.
- Items sold are not refundable or exchangeable just because items are not up to your expectation, not looking good or you do not like it anymore.
- We will make sure our stock quantity always enough to fulfill customer demand, if really out of stock, we will 100% refund without any extra handling charges.
Please take note that warranty does not cover:
- Damages to item done deliberately or improper handling of it.
- Damages to products caused by either impact, liquid, sand or insect, natual disaster and act of God.
- Modifying, repairing the product without written consent.
- If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 7 days.
- Please keep the packaging well and return the goods as a whole.
Policy on Out-of-Stock Items
All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.
In this case we will ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund to you for those items out of stock. If the order has only one product, the above does not apply and we will proceed with shipment when stock arrives.
The product was already out of stock when you made the order.
In this case we will ship all products in the order only when the new stock for the out of stock product arrives. However, in some situations we might ship the products that are available first. Kindly allow restocking process to take approximately 7 to 14 working days.
Disclaimer: All transactions are on "Willing buyer willing seller" basis.
For refund, product returns and dissatisfactions, it is required that you do not leave any negative feedbacks prior to contacting us. Please give us the opportunity to clarify your problem and resolve it amicably.
Please make sure no negative feedback, or retract if any, to ensure your request for refund can be processed accordingly.
We appreciate cordial and fair customers in our communication process. Please treat our staff with respect and do not leave harsh words on our site. We will respond to your request accordingly.
Thank you for your cooperation