Buy with confidence
|br****||180226963||11/3/2016 10:21:00 PM||Product arrived safe and sound. Paid on Tuesday, sent on Wednesday, received no Thursday. Great seller, responsive. Will trade again!|
|we****||182739524||10/3/2016 12:03:00 AM||Genuine imported set, fast shipping!|
|fi****||179033813||8/14/2016 6:10:00 PM||fast respond,fast process, fast delivery, good seller|
|Ji****||180185293||7/30/2016 12:49:00 PM||nice seller, good quality of the phone. But cannot turn off the camera shutter sounds, is it the phone come from other country? pls state it in details next time|
|we****||166375545||7/27/2016 8:22:00 AM||Reliable and Fast !|
|az****||179053466||7/13/2016 9:11:00 AM||Very fast delivery, good response, trusted seller. Will trade again.|
|ka****||170261871||5/29/2016 10:03:00 PM||Superb seller!! Highly recommended!!|
|st****||167623849||4/28/2016 9:30:00 PM||I have received the item on the next day upon purchase. The product quality is great and super fast delivery. I am very happy and very satisfied.|
Questions & Answers Ask Seller
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Pos Laju / SkyNet / TaQBin for local customers
Fedex / Pos Laju / EMS for international customers
1) We are not responsible for item lost (especially for Regular Pos) or damaged during delivery.
2) Items that you order may sometimes face a slight delay and down payments are not refundable in any circumstances.
3) Unlocked phone guarantees calling in/out and messaging. Other services (BBM, GPS, 3G, email) is between buyer and their network operator as it depends on your data plan.
4) All return charge is bear by the buyer.
5) All sales are final. No refund / cancellation / exchange / rebate will be entertained.
6) All phones are tested with Digi network prior to shipping. Failure to get signal because of your area or sim card is not covered under our Return Policy. If you use other operator and cannot get any network coverage, do contact us. IF we have any extra unit, we will change one for you. Provided the phone is totally the same condition as we sent to you.
7) Version / firmware / software might be different as we import our phones from oversea.
8) Full set accessories including (mobile phone, battery, charger, USB cable*, earphone*, user manual* setup CD*). No memory card included.
9) USB cable earphone is phone models.
10) User manual setup CD is depends on availability.
11) Color preference is based on availability. Failure to include it in the "order's comment", we will give a random color.
12) Box may not be in pristine condition because of delivery. (items inside is confirmed to be perfectly fine)
13) Box may be slightly dusty or look old because of the effect of storing in warehouse. (items inside is confirmed to be perfectly fine)
14) Delivery time is 1 - 3 days if in stock. For pre-order, it will be 1 - 3 weeks. (not including festive periods public holidays)
15) Bluetooth earphones, iPhone other mobile phone accessories are OEM products.
16) We are not responsible for any modification / flash / upgrade / enhancement of the software or hardware for the item we sold.
17) Pickup in Danau Kota will be based on the price at that branch. (Currently unavailable)
18) Pre-order item needs to be paid within 1 week after the item arrived. Failure to do so, item will be released to other interested customer. If after 1 week we still did not receive full payment, warranty period will be initiated. For example, if the item arrived to us today and you only make full payment after 3 months, then your warranty period will be deducted to 9 months only (assuming your warranty is 1 year). If your warranty period is 3 months, then you have no warranty remaining.
19) Top up service will normally take a few minutes, on cases where the person in charge is not available, please allow a few hours to get your reload credit. 20) Wrong mobile number given will not be entertained as no changes are possible. 21) No cancellation is allowed for top up service. 22) Minimum top up value is RM 5. 23) Top up time for Digi is up till 12am while the rest is up till 4am. Both starting time is at 8am.
24) Second hand phones warranty is 1 week only.
25) No 1 to 1 exchange will be entertained.
26) Prices are subject to changes without prior notice.
27) Trade ins are only accepted for some models, not every model we will acccept.
28) Item description is taken online from different websites, we are not responsible shall there be any discrepencies.
29) There will be no refunds for credit card charges.
30) There will be no refunds, exchange or warranty for free gifts.
This terms and conditions might be outdated. Please visit our website www.retrons.com for the latest terms and conditions. Thank you
We provide ONE YEAR WARRANTY (only for brand new and branded phone) on the mobile phone only. Refurbished / Reconditioned phones are either 3 months or 1 month warranty, depending on the model.
LCD / touch screen (dead pixel(s) are not claimable), battery and accessories are only ` MONTH WARRANTY.
1) All return shipping will be beared by the customer.
2) You will only need to return the phone along with the battery. (Please do not include the battery / back cover). Please also remember to remove your sim card memory card. We are not responsible if your extra accessories is missing.
3) Upon inspection, if we found out that it is the fault of the buyer or there's no problem with the phone(for example, area no line, sim card problem,dropped the phone, phone got wet) we will charge a service fee for "time-wasting" and also the delivery charge back to you. Otherwise we will hold the item.
4) Warranty are not provided for bluetooth / infra-red problem, housing problem and physical, liquid, natured-caused damage.
5) Please allow a period of 1 - 4 weeks for normal problem, but if serious problems we may need to send back to our supplier which may take even longer.
6) Warranty are voided if our official warranty sticker is teared or tampered with.
7) We do not have any 1 to 1 exchange policy. No 1 to 1 exchange will be entertained.
8) Software related problem (jailbreak, upgrade, language etc..) are not covered under warranty.
When claiming for warranty
Kindly send your item to :
RETRONS SDN BHD (1076948-K)
4-1 JALAN MAKYONG 5C / KU5
BANDAR BUKIT RAJA 41050
Do remember to include a note with the following details :
1) Order / Transaction Number (ex: Retrons #123 / Lelong 123456) and phone model
2) Warranty claim remark (ex: what is the problem?)
3) Return address, name phone number
After you had sent out the parcel, do remember to email us with the tracking number, courier company most importantly your order number.
Failure to include a note or email us will result in delayed warranty claim!
This warranty policy might be outdated. Please visit our website www.retrons.com for the latest warranty policy. Thank you