Why should I use Safetrade service?

As a buyer, you want to to get what you pay for. As a seller, you want to receive payment for what you sell. Without an impartial third party between the BUYERs and SELLERs, a constant tug-of-war could exist between their respective interests. BUYERs will insist on delivery first before making paument and SELLERs will insist on payment first before shipping the item. Unfortunately, when both parties are stranger to each other and not in the same area, transacting over the Internet can be a risky. Using Safetrade's service is the only way where both parties can trade with a peace of mind.

What are the advantages of using the Safetrade service?

-Seller: Knowing that you will get payment for what you shipped out.

-Buyer: Knowing that you will get the item you paid for in good time.

Is using Safetrade more advantageous to one party

Both BUYER and SELLER interest are protected when using Safetrade. The BUYER is guaranteed delivery in good time since seller will not get payment until shipment is made. SELLER is guaranteed payment as long as the item is shipped. The faster he ships, the faster he will get his payment.[top]

I'm a Seller and I think Safetrade as a non-necessary layer to my selling since I require my buyers/successful bidders to pay me directly.

If the Seller insists on receiving payment before making shipment, then he has not take in consideration the BUYER's interests. The BUYER in this case is required to assume the risk for the transaction with a Seller who is a stranger. For the trade to take place both party must take care of each others interest in an Internet auction environment. [top]

How does Safetrade work?

Step 1 : Buyer initiates a Safetrade by submitting an online form with transaction details. The seller will be informed that a Safetrade has been initiated. Seller must approve the transaction WITHIN 3 DAYS else it will auto cancel after approval period lapsed.

Step 2 : Buyer is instructed to make payment to Interbase Resources Sdn.Bhd (IRSB) WITHIN 7 DAYS. Payment will be top up into buyer's safetrade account. IRSB will temporarily hold the payment until the buyer has received the item.

Step 3 : Upon receipt of payment from buyer, Safetrade will instruct the Seller to ship the item. (If payment By cheque, cheque must be cleared by bank) The item MUST be shipped by courier which required recipient acknowledgement. The seller notifies Safetrade that the shipment has been made by entering the courier tracking code into the system WITHIN 7 DAYS after buyer made payment. This is to allow for speedy tracing of item in the event the item did not arrived within a reasonable time and to ensure prompt payment.(Note:Safetrade no more accept Pos Express as it does not required recipient acknowledgement.) Buyer has the right to cancel safetrade if seller do not provide courier tracking code within the time frame set.

Step 4 : Upon receiving the item, the buyer verifies the purchase WITHIN 7 DAY and release the payment to seller's safetrade account. Buyer has the right to cancel safetrade and request for refund after 7 days if the seller do not update courier tracking code. However, payment will auto release to seller if buyer do not respond within 7 days. Moreover, buyer can hold the payment within 7 days set if buyer disagreed with the goods/seller do not send original item/the item is different from the posting/faulty item.

Step 5 : Seller request for withdrawal from safetrade account. Seller can withdraw the payment from safetrade account or accumulate the payment with other safetrade trasactions and withdraw the total amount in future period. Safetrade makes payment to seller within 5 working days by bank transfer upon receiving instruction from the seller. (Note : If payment by cheque, instruction to ship will only be sent  when the cheque has been cleared by bank, this will extend the whole transaction time taken to complete Safetrade)

All transactions status will be auto updated to "COMPLETED" except for goods return, dispute, refund or trade fail by safetrade cases.

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What is the Inspection Period?

Buyer and seller will need to agree on a reasonable time frame for buyer to inspect the item. This period of time is called the Inspection Period. We recommend 3-5 days for the inspection period. Inspection period will be start from the date that Seller update shipment status. Reminder with shipment date will be display in both parties safetrade details. The seller and buyer need to agree on this inspection period before proceeding with Safetrade. [top]

How long does the whole process take?

The time to complete the whole transaction depends on the terms agreed between the buyer and seller and how long buyer takes to make payment and seller takes to ship. Allow Safetrade up to 5 working days to make payment after receiving instruction to pay from buyer. (Payment by cheque will take longer process, depend numbers of days taken to clear the cheque by bank)

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How do Seller ship the item?

Once the buyer has made payment, the seller will receive an email from us notifying him/her to ship the item. The shipping address will be sent via email to the seller along with the notification.

The seller must use a courier service which required recipient acknowledgement, such as Poslaju and MUST obtain a tracking code that is entered into our system WITHIN 7 DAYS after buyer made payment for tracking purposes by the buyer. We will cancel the Safetrade if items are sent via normal parcel or post and payment will be returned to the buyer. Seller will then have t o liaise with the buyer directly. [Top]

How much will it cost me to use Safetrade service?

Safetrade charges a non-refundable transaction fee that is 2% of the transaction price up to RM2,500 with a minimum charge of RM2 per transaction. For more details, please review our Fees Page. [Top]

What if safetrade transaction trade failed?

Either party is refundable if the safetrade transaction trade failed. All refund amount will be top up into safetrade account. Refund payable is divided into 3 categories, which are:-

(1) Trade failed and partial refund to the buyer and seller (shipping cost)
Buyer is entitle to the refund of purchase price but shipping fees will be refund to the seller. Transaction fees are not refundable.

(2) Trade failed and full refund to the buyer
Buyer will get fully refund which consists of purchase price, shipping fees and transaction fees.

(3) Trade failed and partial refund to the buyer and charged transaction fee
Buyer is entitle to the refund of purchase price and shipping fees. Transaction fees are not refundable.

There will be a penalty of RM5 impose on Seller due to cancellation under certain circumstances. [Top]

How does a BUYER decline/return items back to the SELLER?

It must be agreed by both parties while initiating the Safetrade that:

1. The Buyer can return the goods
2. The Seller agrees to accept them back in the original condition
3. The party who returns the goods pays the courier charges.

All the above must be stated clearly by buyer while initiating the Safetrade If the BUYER declines the transaction, he/she must return the item to the SELLER in its original state. The BUYER MUST comply with the exact shipping requirements Safetrade has set for the SELLER since the BUYER is ultimately responsible for the item(s) until the SELLER receives it. The BUYER must have the necessary shipping information when choosing the DECLINE option.[Top]

Under what condition Buyer can send back the item to the Seller?

BUYER can send back the item to the Seller when dispute arise.Buyer only can send back the item back to Seller if:-

1. Color different from the description in posting; or

2. Get defects goods; or

3. Item is not as described in the posting; or

4. Get faulty goods; or

5. Item not functioning; or

6. Get second hand item instead of a new item as described in the posting. [Top]

What if the BUYER refuses to receive the shipment?

BUYER will be charged all related shipping and/or applicable costs plus the corresponding Safetrade service fee if he/she refuses to receive a shipment after the shipment has been delivered to buyer after he has agreed to all terms and conditions while initiating the Safetrade. The SELLER shipping cost will be reimbursed. [Top]

When and how can I cancel a transaction?

Either party can cancel the Safetrade BEFORE buyer makes payment. After the buyer has made payment, but before the seller ships the item, either party can still cancel Safetrade, however, a RM5 cancellation fee will be charge to the party initiating the cancellation.

AFTER buyer made payment:-
1. Shipment pending where seller fail to provide tracking number.

Buyer can request for refund after 7 days from the date of payment and seller fail to provide tracking number. Buyer will get *fully refund and penalty will be impose on seller.

2. Shipment pending but buyer cancel the transaction within 7 days.
Buyer can request for refund if buyer get notification from seller that the item is out of stock or some mistake occur from seller side. Buyer will get *fully refund and penalty will be inpose on seller.

3. Shipment pending but buyer cancel the transaction within 7 days.
There will be a terms of 7 days for seller to update shipment details. If buyer request for cancellation within the 7 days, buyer can only get back partial(purchase price) refund. Transaction fees will be bear by the buyer.

*Fully refund = Purchase price + shipping cost + transaction fees

What is a Return Receipt?

A Return Receipt is required by Safetrade if shipping is done through a courier that does not and/or cannot provide a tracking number for a shipment. An example of this is a package sent via PosLaju. In order for Safetrade to obtain proof of shipment and receipt, an alternative is to obtain a Return Receipt from your courier. This is a form or document that is shipped together with your package, signed by the addressee and sent (back) to the address specified and/or the party requesting the receipt. The address for your return receipt should be faxed to 603-8060 8528 or email a scanned copy to safetrade@lelong.com.my. Please write your User ID and Transaction ID in the fax or email for our reference. [Top]

Who pays for the transaction fee?

The party initiating Safetrade will bear the Safetrade processing fee. When the buyer initiates Safetrade, the amount the buyer pays to Safetrade should include the Safetrade fee. [Top]

How and when does the Seller get paid?

Once the buyer has received and inspected the item, payment will be release to seller's safetrade account. Seller can withdraw the payment from safetrade account or accumulate the payment with other safetrade trasactions and withdraw the total amount in future period. Please allow Safetrade 5 working days to prepare and remit payment.

Note: Payment will not be made until the item has been received and inspected by the buyer. . "Prepayment" transactions are not allowed.[Top]

What if the buyer did not received my goods.

If the buyer claims that item was never received, we will advice you to check with the courier company that handled the shipment. This is the reason why we insist to ship via a courier company. Buyer has the right to hold the payment if never receive the item within reasonable time, but it must be done WITHIN 7 DAYS after seller update courier tracking code.[Top]

What are the payment methods.

We do not accept iAccount deduction. Please refer to How to Pay for more info.
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How much do BUYER need to top up into safetrade account?

Buyer can either top up payment for particular transaction only or top up credit that buyer wish to save in safetrade account for future use.[Top]

When do auto cancel for safetrade trasaction will take place?

Auto cancel for safetrade transaction will take place when (1)Waiting authorization period end: Seller do not approve safetrade transaction WITHIN 3 DAYS after initiated by the buyer; (2)Buyer do not make payment AFTER 7 DAYS of the authorize date. [Top]

When Auto release will take place?

Auto release will take place on the 7th day when Seller shipped goods but got no response from buyer.

Auto release will NOT take place if buyer:

1. Agree to release payment within 7 days after item received.

2. Disagree to release payment within 7 days caused by dispute. [Top]