Account Holder: Castle IT Online Store MAYBANK:51484-2022-336 CIMB BANK:8001-0246-65 AMBANK:233-201-201037-5 AFFIN BANK:1-002002-452-19 PUBLIC BANK:3-1874629-06 BANK ISLAM:14-238-01-000375-8
Account Holder: WONG WEI LIK RHB BANK:1-14213-0014590-7 HONG LEONG BANK:186-50-07138-8 ALLIANCE BANK:64050-002007-8110
NOTE:- 1. Kindly be advised that NetPay charges 3% service fees of the total sales amount for every credit card transaction, thus we recommend buyer to use Internet Banking (direct funds transfer), or Cash Deposit Machine to avoid additional charges. 2. PayPal charges 3.9% (local buyer), or 5% (non-local buyer) for service fees.
3. Cheque payment clearance would take about 2-3 working days
4. Fund transfer from third party bank would take about 1-2 working days
5. Stock/shipment will be released after payment received
PayPal buyer who prefers to make purchase but without a Lelong account, kindly provide your PayPal account and email address, our sales personnel will issue an invoice/bill to you.
PayPal charges 3.9%+Rm2 service fees for local buyer, and 5%+Rm2 service fees for non-local buyer.
Example A (Local buyer) Assuming, item price = RM100,
PayPal service fee (3.9%+RM2) = RM5.90, PayPal GST (RM5.90 + 6%) = RM0.35, Assuming, shipping fee is RM10,
Shipping GST (RM10 + 6%) = RM0.60,
Final price will be RM 116.85
Example B (Non-local buyer) Assuming, item price = RM 100, PayPal service fee (5.0%+RM2) = RM 7, Paypal GST (RM7 + 6%) = RM 0.42, Assuming, shipping fee = RM 10,
Shipping GST (RM10 + 6%) = RM 0.60,
Final price will be RM 118.02
NetPay (via Credit card/Debit card/Bank-In)
NetPay charges 3% service fees of the total sales amount
Example A Assuming, item price = RM 100,
NetPay service fee (3%) = RM 3, NetPay GST (6%) = RM 0.18, Assuming, shipping fee = RM 10, NetPay GST (6%) = RM 0.60, Final price will beRM113.78
However, buyer can get full refund upon order cancellation (T&C applies)
Lelong Member (via Internet Banking/Cash Deposit Machine) Please manually update your payment details to your Lelong order status, we require details such as BANK, AMOUNT, and DATE for verification. Besides, you may also UPLOAD the picture or PDF file of your payment receipt to your order for verification.
Lelong Member (via NetPay) NetPay will automatically generate and update your payment references to us.
Lelong Member (via Paypal) PayPal will automatically generate and update your payment references to us.
NON-Lelong Member Please submit your payment details to us by EMAIL, SMS, or WHATSAPP, we require details such as BANK, AMOUNT, and DATE.
Please be reminded that our daily's last order closed at 1:00 P.M., kindly submit your payment details or confirm your order on time, so we could arrange your shipment as soon as possible.
All tracking numbers will be updated on the next working day.
HOW TO ORDER
1) Lelong Member
a. MULTIPLE ITEM - Please use "ADD CART" to select more than one item, also for combine shipment.
b. Always remember to update your payment, we will proceed your order right away. ^_^
2) NON-Lelong Member
When you're contacting us to make order out of Lelong, we require details as below:
i. Model or name of the item
iii. Shipment Location
We will revert to you with the total price (included shipping fees), then you may proceed payment if you are agreed to buy it.
After payment MADE, PLEASE inform us by Email, contents and details as below:
1. Please note that our daily's last order closed at 1:00P.M, kindly submit your payment details to confirm your order on time, so we could proceed your order as soon as possible.
2. Shipment process are on Monday to Friday, except Weekend and Public Holidays.
3. All shipment will be sent within 24 business hours. (T&C Applies)
**Payment details required: Bank/Date/Amount or Receipt Copy **Delivery details required: Name/Address/Contact/E-Mail (for warranty purpose), shipment to University/College/School requires Student ID as well. **Tracking number will be updated/informed on the next working day.
We have combine shipping, calculate by total weight price.
Different courier companies have different rate/price.
Light weight GOODs (below 1KG) such as software, flash drive, memory, mouse, and etc.
Heavy weight GOODs (above 1.5KG) such as Monitor, CPU Case, Power Supply Unit, Motherboard, and etc.
Please contact/remark to us as early as possible if you'd like to have other courier services.
Peninsular Malaysia (West Malaysia)
Default delivery method for Lite&Heavy weight GOODs will be shipped via Gdexpress courier
Delivery to Free trade zone area we may change to Poslaju to delivery your goods because Gdexpress have extra charges on Free Trade Zone area, rate may different.
Delivery in 1 to 4 Working Days for Courier Service, Depends area.
Sarawak/Sabah/Labuan (East Malaysia)
Default shipment method for LIGHT weight GOODs will be shipped via POSLAJU.
Default shipment method for HEAVY weight GOODs will be shipped via standard POS MALAYSIA AIR.
POSLAJU delivery would takes 1-3 working days, depends area.
Standard POS MALAYSIA AIR delivery would takes approximately 5-10 working days.
Shipment Rate Estimation
Subsequently, every 500gram (RM)
Poslaju (Below 0.9kg)
Poslaju (Below 1.5kg) Pos standard (1.6kg+)
Poslaju (Below 1.5kg)
Pos standard (1.6kg+)
Terms & Condition
Welcome to Castle IT Online Store. Terms and conditions stated below applies to all visitors and users of castleitonline.com / lelong.com.my/merchant/castleit.htm. You're bound by these terms and conditions as long as you're on castleitonline.com / lelong.com.my/merchant/castleit.htm.
Buyer's MUST READ
The following terms and conditions govern the sale of products by Castle IT Online Store. By submitting your on-line order to Castle IT Online Store, you have indicated your acceptance to be bound by these terms and conditions of sale. At Castle IT Online Store's sole discretion, these terms and conditions may be changed without prior notice at any time.
Goods sold are not returnable, exchangeable or refundable.
Confirmed order must pay within 5 days.
Please allow us 1 to 2 working daysto process order shipment.
Tracking number will be provided/updated within 24 working hours after shipment made. (Lelong or SMS)
Availability Castle IT Online Store does not guarantee that products and services advertised on our website will be available when ordered or thereafter.
All orders are based on first come first serve basis. If the item you ordered is unavailble/sold out, you may cancel that item and request for a refund or place a back-order for it, however the remainder of your order will be shipped. We will contact u via email, lelong PM, or phone. (Please MAKE SURE your given Contact Details are correct so we can get in touch to you.)
Seller shall not held responsible for lost damage of the item during delivery by courier service. However, buyer has the right to claim from the courier company.
You may request for a hardcopy receipt under the remark section on your order.
If you prefer to have a product test, kindly request before order being shipped.
Custom PC assemble is FREE of CHARGES (Optional) while purchasing whole PC set, please remark to us if you'd would like us to help you assemble the PC or you prefer to do-it-yourself.
Order Cancellations Changes For the benefit of our customers, we attempt to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to difficulty of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.
Please review orders very carefully prior to submitting them and in the case a cancellation is necessary; please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. Unfortunately, no guarantees can be made.
Shipping Risks during Shipping When products are shipped to you by common courier, Castle IT Online Store's liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of a liability provided by the common carrier's terms and conditions of carriage. You may wish to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered by making the approriate requests when placing your order with Castle IT Online.
Errors, Misprints, and Omissions Our goal is to provide current and accurate information on our website. However, errors, misprints, and omissions sometimes occur. These include but are not limited to incorrect or incomplete prices, descriptions, specifications, stock availability, photographs or illustrations. Castle IT Online Store makes no warranty that the content of the website is accurate or complete.
Prior to shipment or delivery of any order, Castle IT Online Store may cancel, reject, correct, or terminate any order for products, services, or insurance for which the price was incorrectly displayed or where we otherwise displayed erroneous, incomplete, or inaccurate information. Castle IT Online Store cancel, reject, correct, or terminate at any stage of the order processing, including after an order has been submitted and confirmed, and your credit card or debit card has been charged or an eletronic funds transfer has been sent or received. In the event your order is cancelled by Castle IT Online Store after your payment has been made, Castle IT Online Store will proceed a refund to you via eletronic bank transfer.
Castle IT Online Store is not obligated to complete any sell of products, services, or insurance based on errors, misprints, or omissions on our website.
Castle IT Online Store may at any time, with no prior notice or liability to any website user (a) correct any error, inaccuracy, or omission; (b) change the products and services available on the website, or the prices, fees, description, and specifications of such products, services, and insurance; (c) limit quantitie, promotional or otherwise, available for sale.
If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please refer no.14 and no.15 for return and refund policy.
Refund Policy Refund only when the item is sold out/unavailable.
Return Policy Any item purchased from Castle IT Online Store may be returned for credit, provided that it is returned sealed (in its original, unopened, undamaged packaging, with all documentation, just as it left Castle IT Online Store), via appropriate shipping methods. If a unit is returned unsealed, any costs incurred in the recertification of that item to the condition stated on the original invoice, plus any applicable restock fees, will be deducted from any refund or will be invoiced to the customer. Recertification fees will apply to any unsealed units returned without regard as to whether the unit was actually installed or otherwise used. Castle IT Online Store reserves the rights to reject or refuse to refund if the item has been unsealed by the customer.
Please keep a copy of your courier's Consignment Note, Tracking Number or Order ID as warranty reference.
All products are eligible with warranty.
Warranties may take more than 7-weeks, as they will be returned to distributor/service centre, it will depend on their progress.
We offer 1-to-1 exchange policy for faulty item on the first 7-days, beyond that period will be handled with normal warranty procedure.
Warranty do not cover burn, mark, lightning strike, water damage, during courier delivery or any physical defect/damage caused.
Warranty do not cover modification, personal repair or excessive over-clocking results in malfunction.
Certain product may requires buyer manually registration.
Please note that buyer are required to pay for the shipping fees when sending-in warranty and warranty return over first 7-days.
There would be a service charge imposed over a period of time when buyer requires to send in warranty on behalf of them. For instances, a motherboard with 3 years warranty will be entitled to have service free for the first year only.
RMA / WARRANTY
Please submit your warranty details here: bit.ly/1f3J4Uc
OR do it the manual way as below:
Warranties Return Procedures
Step 1 Prepare your faulty unit
Step 2 Attach a paper note with your information:
iii. Contact number
iv. Email Address
v. Order ID / Invoice number (if any)
vi. Problem (simple description)
Step 3 SHIP/RETURN it to our Warranty Department.
You may send your warranty queries to us at firstname.lastname@example.org
(Posted: 2012/4/2 11:21)
Is it ready stock?
(Posted: 2012/4/2 19:59)
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.