Account Holder: Castle IT Online Store MAYBANK:51484-2022-336 CIMB BANK:8001-0246-65 AMBANK:233-201-201037-5 AFFIN BANK:1-002002-452-19 PUBLIC BANK:3-1874629-06 BANK ISLAM:14-238-01-000375-8
Account Holder: WONG WEI LIK RHB BANK:1-14213-0014590-7 HONG LEONG BANK:186-50-07138-8 ALLIANCE BANK:64050-002007-8110
E-Mail: firstname.lastname@example.org (for non-Lelong members ONLY)
SKIPPING NETPAY CHARGES(updated as of 20 JUL 2015)
Friendly reminder for those to avoid paying "NetPay" (3%) or preferably direct "Funds Transfer" (0%), please transfer your payment to one of our bank accounts above.
Once the transfer is done, kindly notify us by uploading the bank receipt to your order, we will then proceed your shipment once the payment has been verified.
PAYMENT CHECK-Out ERROR (updated as of 03 NOV 2015) Dear first-time buyer, if you unable to find the button for "Other Payment Methods" at the check-out section, kindly follow these steps:
Step 1 - Close the check-out page, go back to your lelong home page and click on your "My Purchase"
Step 2 - On your purchase list, click "Make Payment"
Step 3 - Tadaa! You should be able to see the button for "Other Payment Methods" right now. Happy Shopping with us!
NOTE: a. Lelong charges extra 3% service fee of the total sales amount for every NetPay transaction, we recommend buyer to use Internet Banking (direct funds transfer), or Cash Deposit Machine to avoid charges. b. PayPal charges up to 3.9% (local buyer) / up to 5% (oversea buyer) for service fees.
c. Payment clearance for cheque may take up 2 to 3 working days
d. Payment from third party bank may take up 1 to 2 working days
NetPay (via Credit card/Debit card)
It charges 3% service fee for every NetPay transaction
For example Assuming, the total sales = Rm100,
NetPay service fee (3% + 6% GST) = Rm3.18, Shipping fee Rm10 (+ 6% GST) = Rm10.60,
Buyer can getfull refund upon cancellation (T&C applies)
It charges 3.9% + Rm2 service fee for local buyer, and 5% + Rm2.00 service fee for oversea buyer.
Example A (Local buyer) Assuming, the total sales = Rm100,
PayPal service fee ((3.9%+Rm2.00) + 6% GST) = Rm6.25, Shipping fee is Rm10 (+ 6% GST) = Rm10.60,
Total Price: Rm116.85
Example B (Oversea buyer) Assuming, the total sales = Rm100, PayPal service fee ((5%+Rm2.00) + 6% GST) = Rm7.42, Shipping fee is Rm10 (+ 6% GST) = Rm10.60,
Total Price: Rm118.02
Buyer who DOES NOT have Lelong account, kindly provide your PayPal account and email address, we will issue an official invoice for you to proceed payment.
1. Payment via Internet Banking/Cash Deposit Machine
Lelong Member - Please UPLOAD your bank receipt / manually Key-In your payment details to your order, details required such as Bank, Amount, and Date for verification.
NOT a Member - Please submit your payment details to us by Email or Whatsapp, details required such as Bank, Amount, and Date for verification.
2. Payment via NetPay
Lelong Member - Your payment details will be automatically generated/updated by NetPay.
3. Payment via PayPal
Lelong Member - Your payment details will be automatically generated/updated by PayPal.
4. You are required to registered as a Lelong member in order to make any purchases on Lelong.com.my, or else you may email to us for ordering.
5. Be advised that our last daily order closed at 1:00P.M., kindly submit your order and payment details as early as possible, so we could arrange your shipment anytime soon.
6. Tracking number will be given/updated on the next working day.
HOW TO PURCHASE (Picture Guides)
For Lelong Member
a. MULTIPLE ITEM - Please use "ADD CART" to select more than one item, also for combine shipment.
b. Always remember to update your payment, we will proceed your order right away. ^_^
For NON-Lelong Member
Email to us at email@example.com, and stated details as below:
i. Item, Brand, and the Model
iii. Shipment Location
We will revert to you accordingly with the Total Price (included shipping fee), then you may proceed payment if you are agreed with it.
Once payment MADE, you can notify us by EMAIL with following details:
i. Payment - Bank, Amount, Date
ii. Delivery details - Name, Address, and Contact number.
Delivery Method and Charges
1. Shipment processes are on MONDAY to FRIDAY, except Weekend and Public Holidays.
2. All shipment will be sent within 24-business hour. (T&C applies)
3. Delivery details (required): your NAME/ADDRESS/CONTACT NUMBER/EMAIL (for warranty purpose). Additional information such as student/lecturer ID number is required as well for delivery to University, College, or any school facilities.
4. Tracking number will given/updated on the next working day.
For combine shipment, calculate based on total weight of all the items
Different carriers will have different rate charges
Light weight GOODs (below 1KG), such as: processor, software, flash drive, memory, RAM, mouse, and etc.
Heavy weight GOODs (above 1.5KG), such as: Cooler, Monitor, CPU Case, Power Supply Unit, Motherboard, and etc.
Please contact/remark to us as early as possible if you'd like to choose for other courier services.
Peninsular (West Malaysia)
Default shipping service for all light and heavy weighted GOODs will be shipped via GDexpress
Delivery to "Free Trade Zone" area, we may change to Poslaju because GDexpress has different rate charges for that area
Delivery normally takes 1 to 3-working day, depending on carrier's working schedule
Sarawak/Sabah/Labuan (East Malaysia)
Default shipping service for LIGHT weight GOODs will be shipped via POSLAJU
Default shipping service for HEAVY weight GOODs will be shipped via standard POS MALAYSIA AIR
POSLAJU delivery normally takes 1 to 3-working day, depending on carrier's working schedule
Standard POS MALAYSIA AIR delivery normally takes approximately 5 to 10-working day, depending on carrier's working schedule
Shipment Rate Estimation
Subsequently, every 500gram (RM)
Poslaju (Below 0.9kg)
Poslaju (Below 1.5kg) Pos standard (1.6kg+)
Poslaju (Below 1.5kg)
Pos standard (1.6kg+)
Terms & Condition
Welcome to Castle IT Online Store. Terms and conditions stated below applies to all visitors and users of castleitonline.com / lelong.com.my/merchant/castleit.htm. You're bound by these terms and conditions as long as you're on castleitonline.com / lelong.com.my/merchant/castleit.htm.
Buyer's MUST READ
The following terms and conditions govern the sale of products by Castle IT Online Store. By submitting your on-line order to Castle IT Online Store, you have indicated your acceptance to be bound by these terms and conditions of sale. At Castle IT Online Store's sole discretion, these terms and conditions may be changed without prior notice at any time.
Goods sold are not returnable, exchangeable or refundable.
Confirmed order must pay within 5 days.
Please allow us 1 to 2 working daysto process order shipment.
Tracking number will be provided/updated within 24 working hours after shipment made. (Lelong or SMS)
Availability Castle IT Online Store does not guarantee that products and services advertised on our website will be available when ordered or thereafter.
All orders are based on first come first serve basis. If the item you ordered is unavailble/sold out, you may cancel that item and request for a refund or place a back-order for it, however the remainder of your order will be shipped. We will contact u via email, lelong PM, or phone. (Please MAKE SURE your given Contact Details are correct so we can get in touch to you.)
Seller shall not held responsible for lost damage of the item during delivery by courier service. However, buyer has the right to claim from the courier company.
You may request for a hardcopy receipt under the remark section on your order.
If you prefer to have a product test, kindly request before order being shipped.
Custom PC assemble is FREE of CHARGES (Optional) while purchasing whole PC set, please remark to us if you'd would like us to help you assemble the PC or you prefer to do-it-yourself.
Order Cancellations Changes For the benefit of our customers, we attempt to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to difficulty of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.
Please review orders very carefully prior to submitting them and in the case a cancellation is necessary; please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. Unfortunately, no guarantees can be made.
Shipping Risks during Shipping When products are shipped to you by common courier, Castle IT Online Store's liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of a liability provided by the common carrier's terms and conditions of carriage. You may wish to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered by making the approriate requests when placing your order with Castle IT Online.
Errors, Misprints, and Omissions Our goal is to provide current and accurate information on our website. However, errors, misprints, and omissions sometimes occur. These include but are not limited to incorrect or incomplete prices, descriptions, specifications, stock availability, photographs or illustrations. Castle IT Online Store makes no warranty that the content of the website is accurate or complete.
Prior to shipment or delivery of any order, Castle IT Online Store may cancel, reject, correct, or terminate any order for products, services, or insurance for which the price was incorrectly displayed or where we otherwise displayed erroneous, incomplete, or inaccurate information. Castle IT Online Store cancel, reject, correct, or terminate at any stage of the order processing, including after an order has been submitted and confirmed, and your credit card or debit card has been charged or an eletronic funds transfer has been sent or received. In the event your order is cancelled by Castle IT Online Store after your payment has been made, Castle IT Online Store will proceed a refund to you via eletronic bank transfer.
Castle IT Online Store is not obligated to complete any sell of products, services, or insurance based on errors, misprints, or omissions on our website.
Castle IT Online Store may at any time, with no prior notice or liability to any website user (a) correct any error, inaccuracy, or omission; (b) change the products and services available on the website, or the prices, fees, description, and specifications of such products, services, and insurance; (c) limit quantitie, promotional or otherwise, available for sale.
If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please refer no.14 and no.15 for return and refund policy.
Refund Policy Refund only when the item is sold out/unavailable.
Return Policy Any item purchased from Castle IT Online Store may be returned for credit, provided that it is returned sealed (in its original, unopened, undamaged packaging, with all documentation, just as it left Castle IT Online Store), via appropriate shipping methods. If a unit is returned unsealed, any costs incurred in the recertification of that item to the condition stated on the original invoice, plus any applicable restock fees, will be deducted from any refund or will be invoiced to the customer. Recertification fees will apply to any unsealed units returned without regard as to whether the unit was actually installed or otherwise used. Castle IT Online Store reserves the rights to reject or refuse to refund if the item has been unsealed by the customer.
Please keep a copy of your courier's Consignment Note, Tracking Number or Order ID as warranty reference.
All products are eligible with warranty.
Warranties may take more than 7-weeks, as they will be returned to distributor/service centre, it will depend on their progress.
We offer 1-to-1 exchange policy for faulty item on the first 7-days, beyond that period will be handled with normal warranty procedure.
Warranty do not cover burn, mark, lightning strike, water damage, during courier delivery or any physical defect/damage caused.
Warranty do not cover modification, personal repair or excessive over-clocking results in malfunction.
Certain product may requires buyer manually registration.
Please note that buyer are required to pay for the shipping fees when sending-in warranty and warranty return over first 7-days.
There would be a service charge imposed over a period of time when buyer requires to send in warranty on behalf of them. For instances, a motherboard with 3 years warranty will be entitled to have service free for the first year only.
RMA / WARRANTY
Please submit your warranty details here: bit.ly/1f3J4Uc
OR do it the manual way as below:
Warranties Return Procedures
Step 1 Prepare your faulty unit
Step 2 Attach a paper note with your information:
iii. Contact number
iv. Email Address
v. Order ID / Invoice number (if any)
vi. Problem (simple description)
Step 3 SHIP/RETURN it to our Warranty Department.
You may send your warranty queries to us at firstname.lastname@example.org
(Posted: 2012/4/2 11:21)
Is it ready stock?
(Posted: 2012/4/2 19:59)
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.