***Kindly be reminded that NetPay charges 3.0% processing fees of the total sales amount for every credit card transaction, thus we recommend buyer to use payment methods such as internet banking, direct-bank transfer or cash deposit to avoid extra charges. Moreover, Paypal charges 3.4% (local buyer) processing fees and up to 5.0% (oversea buyer).
Name Holder: Castle IT Online Store MayBank: 51484-2022-336 CIMB Bank: 8001-0246-65 AmBank: 233-201-201037-5 AffinBank: 1-002002-452-19 Public Bank: 3-1874629-06 Bank Islam: 14-238-01-000375-8 Email: firstname.lastname@example.org
Name Holder: WONG WEI LIK RHB Bank: 1-14213-0014590-7 Hong Leong Bank: 186-50-07138-8 Alliance Bank: 64050-002007-8110 Email: email@example.com
3.4% charges of the total sales amount, for PayPal.
Product price is RM100, +3.4% = RM103.40, PayPal fee is RM2,
Shipping fee is RM10,
Total price will be RM115.40
NetPay Credit Card / Debit Card / Bank-In
3% charges of the total sales amount, for NetPay.
Product price is RM100, +3.0% = RM103,
Shipping fee is RM10,
Total price will be RM113.
Lelong Member Buyer after payment please kindly update to Lelong BuyNow Order status. Details: Bank, Amount, Date Time. (For netpay payment buyer system will automatic update payment details)
Non-Lelong Member Buyer after payment please kindly update us by [e-mail or sms/whatapps]. Details: Bank, Amount, Date Time.
Same day delivery please update payment before 1PM, for after 1PM order update we will process shipment next working day.
Certain product order will take 1 to 2 working days to shipped out.
Tracking code will update on shipment date next working day.
How to Order:
1) Lelong member
-MULTI ITEM WANT TO ORDER PLEASE USE ADDCART TO CHOOSE MORE THAN ONE ITEM WILL COMBINE SHIPPING.
-AFTER PAY MAKE SURE IS UPDATE TO LELONG, AND WE WILL PROCESS YOUR ORDER ^_^
2) Non-Lelong member
Contact Mr.Wong: 012-8222274
Order from seller we are Require infomation:
AFTER PAYMENT COMPLETE PLEASE INFORM US FOLLOWING DETAILS BY E-MAIL:
PAYMENT to BANK,AMOUNT,DATE TIME
RECEIVER NAME,ADDRESS CONTACT TEL
Delivery Method and Charges
Please take note that our last call is at 2:00PM for daily order, kindly submit/update/confirm payment and purchase details on time so we can arrange your order on the same day.
Shipment process on Monday to Friday only, except Public holiday.
For POSLAJU shipment will send within 48 business hours.
*Payment details required: Bank/Date/Time/Amount or Receipt.
*Delivery details required: Name/Address/Contact/E-Mail.
*Tracking code will be updated on next day morning.
*Shipped to University/College/School, must provide student ID as reference.
*Payment by CHEQUE need to wait 3 days for clearing.
*Fund transfers from different bank may caused 1-day delay for delivery.
For certain buyer who want to choose courier company please inform us remarks on sales order.
Allow combine shipping, calculate by total weight pricing. (Lelong order is automatic calculated once order check out)
Peninsular Malaysia (West Malaysia)
- Light weight GOODs such as software, flash drive, memory, others (below 1kg), Delivery will be carried by POSLAJU or GDExpress to buyer. [1~3 working days]
- Heavy weight GOODs such as monitor, cpu casing, power supply, others(higher than 2kg), Delivery will be carried by GDExpress or Skynet to buyer. [1~3 working days]
Sarawak/Sabah/Labuan (East Malaysia)
-Light weight GOODs such software, flash drive, memory, others(below 1kg), Delivery will be carried by POSLAJU to buyer. [1~3 working days]
-Heavy weight GOODs such as monitor, cpu casing, power supply, others(higher than 2kg), Delivery will be carried by PARCEL POSMALAYSIA to buyer. [3 to 8 working days] For Sarawak/Sabah/Labuan buyer want to upgrade shipping method for heavy weight GOODs to be delivered early, Please contact us for extra charges.
*Combine shipping base on weight.
*For certain buyer want to change or choose courier company to deliver your goods please inform.
*Different courier company rate may be different.
Subsequently, every 500gram (RM)
Poslaju (Below 1kg)
Poslaju (Below 2kg) Parcel Air Way (2kg+)
Poslaju (Below 2kg)
Parcel Air Way (2kg+)
Terms & Condition
Welcome to Castle IT Online Store. Terms and conditions stated below applies to all visitors and users of castleitonline.com / lelong.com.my/merchant/castleit.htm. You're bound by these terms and conditions as long as you're on castleitonline.com / lelong.com.my/merchant/castleit.htm.
Buyer's MUST READ
The following terms and conditions govern the sale of products by Castle IT Online Store. By submitting your on-line order to Castle IT Online Store, you have indicated your acceptance to be bound by these terms and conditions of sale. At Castle IT Online Store's sole discretion, these terms and conditions may be changed without prior notice at any time.
Goods sold are not returnable, exchangeable or refundable.
Confirmed order must pay within 5 days.
Please allow us 1 to 2 working daysto process order shipment.
Tracking number will be provided/updated within 24 working hours after shipment made. (Lelong or SMS)
Availability Castle IT Online Store does not guarantee that products and services advertised on our website will be available when ordered or thereafter.
All orders are based on first come first serve basis. If the item you ordered is unavailble/sold out, you may cancel that item and request for a refund or place a back-order for it, however the remainder of your order will be shipped. We will contact u via email, lelong PM, or phone. (Please MAKE SURE your given Contact Details are correct so we can get in touch to you.)
Seller shall not held responsible for lost damage of the item during delivery by courier service. However, buyer has the right to claim from the courier company.
You may request for a hardcopy receipt under the remark section on your order.
If you prefer to have a product test, kindly request before order being shipped.
Custom PC assemble is FREE of CHARGES (Optional) while purchasing whole PC set, please remark to us if you'd would like us to help you assemble the PC or you prefer to do-it-yourself.
Order Cancellations & Changes For the benefit of our customers, we attempt to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to difficulty of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.
Please review orders very carefully prior to submitting them and in the case a cancellation is necessary; please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. Unfortunately, no guarantees can be made.
Shipping & Risks during Shipping When products are shipped to you by common courier, Castle IT Online Store's liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of a liability provided by the common carrier's terms and conditions of carriage. You may wish to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered by making the approriate requests when placing your order with Castle IT Online.
Errors, Misprints, and Omissions Our goal is to provide current and accurate information on our website. However, errors, misprints, and omissions sometimes occur. These include but are not limited to incorrect or incomplete prices, descriptions, specifications, stock availability, photographs or illustrations. Castle IT Online Store makes no warranty that the content of the website is accurate or complete.
Prior to shipment or delivery of any order, Castle IT Online Store may cancel, reject, correct, or terminate any order for products, services, or insurance for which the price was incorrectly displayed or where we otherwise displayed erroneous, incomplete, or inaccurate information. Castle IT Online Store cancel, reject, correct, or terminate at any stage of the order processing, including after an order has been submitted and confirmed, and your credit card or debit card has been charged or an eletronic funds transfer has been sent or received. In the event your order is cancelled by Castle IT Online Store after your payment has been made, Castle IT Online Store will proceed a refund to you via eletronic bank transfer.
Castle IT Online Store is not obligated to complete any sell of products, services, or insurance based on errors, misprints, or omissions on our website.
Castle IT Online Store may at any time, with no prior notice or liability to any website user (a) correct any error, inaccuracy, or omission; (b) change the products and services available on the website, or the prices, fees, description, and specifications of such products, services, and insurance; (c) limit quantitie, promotional or otherwise, available for sale.
If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please refer no.14 and no.15 for return and refund policy.
Refund Policy Refund only when the item is sold out/unavailable.
Return Policy Any item purchased from Castle IT Online Store may be returned for credit, provided that it is returned sealed (in its original, unopened, undamaged packaging, with all documentation, just as it left Castle IT Online Store), via appropriate shipping methods. If a unit is returned unsealed, any costs incurred in the recertification of that item to the condition stated on the original invoice, plus any applicable restock fees, will be deducted from any refund or will be invoiced to the customer. Recertification fees will apply to any unsealed units returned without regard as to whether the unit was actually installed or otherwise used. Castle IT Online Store reserves the rights to reject or refuse to refund if the item has been unsealed by the customer.
**Payment references are required: Bank/Date/Time/Amount or Bank-in receipt.
**Delivery details are required: Full name, Address, Contact number, and Email address.
**Shipment to University/College/School/Campus, must provide student ID as reference.
**CHEQUE payment would take at least 3-working days before clearing.
**Payment by funds transfer from third-party bank account maybe delay at least 1-working day.
Please keep a copy of the courier's Consignment note, Tracking number or Order ID as reference for warranty.
All products are covered with warranty, further details may refer to us.
Product warranty for repair/replacement may take 3 to 8 weeks, because the faulty unit is being return to the distributor/assigned service center.
We offer 1 to 1 exchange policy for faulty item in the first 7-days, beyond that will be treated with normal warranty procedures.
Warranty do not cover burn, mark, lightning strike, water, during courier delivery or any physical defect/damage caused.
Warranty do not cover modification, personal repair or excessive over-clocking results in malfunction.
Certain products may require manually registration by the buyer.
Please note that buyer are required to pay for the shipping fees when sending-in warranty/warranty return.
Extended warranty by manufacturer or distributor after the first year, if you send RMA to us, it may have extra charges.
For product faulty claim form link: https://docs.google.com/forms/d/1nYn3jNCVnokCCo7gqXLfu6jKldPBKuexYrhBu7GGi-g/viewform
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.