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Within Malaysia ,Ship By: Courier Services
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We accept most banking and all credit card transactions.
You may make payment via NETPAY or DIRECT BANK IN to us!
For direct bank in, pls refer our bank account details as below.
Neoh Boon Chew
Account no: 361145084294
Company Name: NOMIS SJ SOLUTION
Account no: 3197451707
After make payment, pls send us bank slip. You may reach us via whatapps 010-3125168 or e-mail: firstname.lastname@example.org.
If you use internet banking, pls indicate lelong order ID# to speed up the order processing!
Peninsular Malaysia within 3-5 working days
Sabah and Sarawak within 10-12 working days
For international shipment, kindly contact store owner Simon at email@example.com
We are reserved the right to cancel the order if no response or payment from buyer after placed order with us. The order will be auto cancel after one week from order date.
Part 1: Returns Made Easy ( How to return?)
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority.
Please follow the guidelines detailed below and we will be happy to help you to return your purchase!!!
Step 1: Report
Damaged Items and Shortage Claims: Any damaged or missing items must be reported within 2 weeks of delivery to e-mail firstname.lastname@example.org.
Please indicate lelong order ID, product name, option/colour and damage/claims quantity in the e-mail. Kindly attach some photo to support your claims as well.
All e-mail will be reply as soon as possible or within 3 working days or the timeline given in the notice board ( if store owner is out of country).
Step 2: Ship damage item
** Please do not return the item without confirmation from store owner.
After confirmed with store owner, now you can return the damage item.
Products must be unworn / in the condition you received them and in the original box and/or packaging.
Please use appointed forwarder. Pos Express or Pos Laju ( for weight below 0.5kg) to ship the item by your own cost first ( it is FREE return cost and claimable!!!). But if you would like to use other forwarder, the maximum claimable value is RM6.00 only.
Step 3: Refund or Repair or Replace with new one
Refund or Repair: Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt). We will try to repair first. If it is workable, we will repair it. If it is not workable, the original purchase price will be refund. If it is under free shipping terms when you place order , then no shipping cost will be refund. Your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 14-days return policy, all returns will need to be received and processed by NomisTrading within 14 days of purchase.
Replace with new one: But if you would like replacement for equivalent item, it is depends on the stock availability. Or you can choose replace by equivalent value of item and with same terms and conditions.
Part 2: WARRANTY COVERAGE:
The warranty coverage only applicable for certain category of products as mentioned in the posting.
If you notice any defect in the products that are covered by warranty, within the warranty period, we will repair or replace it.
If the product is out of stock, then you can choose the equivalent value product from NomisTrading online store or top-up money to get the higher value of product.
If you choose lower value than your ordered product, no fund will be returned.
The period of warranty is started since the date of purchase/ order date. The warranty is only applicable for those purchased through lelong.com.my system.
Besides, you have to keep the softcopy of e-mail from NomisTrading that certified this product is buy from us and it is under warranty coverage with certain period.
Contact number: 010-3125168
If you have any inquiry, please e-mail: email@example.com
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